Oct 5, 2018, 3:54 pm
Last edit by: margarita girl
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott BRG Best Rate Guarantee (formerly LNF) Success, failure & discussion thread
Sep 15, 2018, 9:22 pm
#46
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
That is correct. Once a BRG has been approved, you have to make a new reservation even if it's within 24 hrs of your first reservation if you want to submit a new BRG..
The change on matching cancellation policies happened at the end of May. You should drop into FT more often.
The change on matching cancellation policies happened at the end of May. You should drop into FT more often.
Sep 15, 2018, 10:02 pm
#47
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
But I still can’t work out if the cancellation terms need to match exactly for flexible, e.g exact day and time. I thought had changed it back to flexible vs flexible or non-ref vs non-ref? Someone in the other forum thought it was OK to have different days/times. Any other experiences out there?
Sep 15, 2018, 11:44 pm
#48
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
Sep 16, 2018, 3:40 am
#49
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,036
In my experience the practice is that they compare "rate types" , so even if cancellation does not match exactly they are de facto flexible rates. This can sometimes yield quite good savings since you can play the flex premium which on marriott.com often is very high, much higher than on OTA.
Sep 16, 2018, 6:46 pm
#50
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
I just got a successful LNF by booking a flexible room and doing the LNF with a flexible room but once successful, the reservation turned into « cancel within 1 day then it’s non-refundable ». Is this the usual practice now?! Doesn’t seem fair if the rates were flexible. I’ve emailed them.
Sep 16, 2018, 7:04 pm
#51
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,474
I just got a successful LNF by booking a flexible room and doing the LNF with a flexible room but once successful, the reservation turned into « cancel within 1 day then it’s non-refundable ». Is this the usual practice now?! Doesn’t seem fair if the rates were flexible. I’ve emailed them.
Sep 16, 2018, 7:11 pm
#52
Join Date: Feb 2013
Posts: 1,815
I never heard this nor have I seen this on any of my LNF rates. Is this written anywhere in the terms?
Sep 16, 2018, 7:20 pm
#53
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
I just got a successful LNF by booking a flexible room and doing the LNF with a flexible room but once successful, the reservation turned into « cancel within 1 day then it’s non-refundable ». Is this the usual practice now?! Doesn’t seem fair if the rates were flexible. I’ve emailed them.
Sep 16, 2018, 7:43 pm
#54
Join Date: Aug 2018
Posts: 902
Have no idea how the LNF works now.
Sep 16, 2018, 10:33 pm
#55
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
Update: I called them and the lady had to speak to her supervisor but this hasn’t happened before to her. Her supervisor then escalated it to her manager and another department are trying to find out why the non -refundable rate plan was loaded for LNF instead of the flexible one.
She offered to put a note on my reservation that it’s flexible and my card shouldn’t be charged in 24 hours. I said this may not be enough so she offered to call the hotel and check with them. Seems the hotel had the LNF rate in the system and 48 hrs prior to arrival cancellation (flexible). The hotel even sent me an email with the new LNF rate and flexible cancellation terms.
So the whole thing seems to be an issue with the LNF system. They are still trying to sort it out and update the booking in my profile. It was superb customer service from the LNF team.
It was for Singapore Marriott South Beach and I got it down to 208SGD + taxes and service for a deluxe room over Chinese New Year.
She offered to put a note on my reservation that it’s flexible and my card shouldn’t be charged in 24 hours. I said this may not be enough so she offered to call the hotel and check with them. Seems the hotel had the LNF rate in the system and 48 hrs prior to arrival cancellation (flexible). The hotel even sent me an email with the new LNF rate and flexible cancellation terms.
So the whole thing seems to be an issue with the LNF system. They are still trying to sort it out and update the booking in my profile. It was superb customer service from the LNF team.
It was for Singapore Marriott South Beach and I got it down to 208SGD + taxes and service for a deluxe room over Chinese New Year.
Sep 17, 2018, 12:13 am
#56
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,474
Sep 17, 2018, 3:34 am
#58
Join Date: Aug 2018
Posts: 902
Update: I called them and the lady had to speak to her supervisor but this hasn’t happened before to her. Her supervisor then escalated it to her manager and another department are trying to find out why the non -refundable rate plan was loaded for LNF instead of the flexible one.
She offered to put a note on my reservation that it’s flexible and my card shouldn’t be charged in 24 hours. I said this may not be enough so she offered to call the hotel and check with them. Seems the hotel had the LNF rate in the system and 48 hrs prior to arrival cancellation (flexible). The hotel even sent me an email with the new LNF rate and flexible cancellation terms.
So the whole thing seems to be an issue with the LNF system. They are still trying to sort it out and update the booking in my profile. It was superb customer service from the LNF team.
It was for Singapore Marriott South Beach and I got it down to 208SGD + taxes and service for a deluxe room over Chinese New Year.
She offered to put a note on my reservation that it’s flexible and my card shouldn’t be charged in 24 hours. I said this may not be enough so she offered to call the hotel and check with them. Seems the hotel had the LNF rate in the system and 48 hrs prior to arrival cancellation (flexible). The hotel even sent me an email with the new LNF rate and flexible cancellation terms.
So the whole thing seems to be an issue with the LNF system. They are still trying to sort it out and update the booking in my profile. It was superb customer service from the LNF team.
It was for Singapore Marriott South Beach and I got it down to 208SGD + taxes and service for a deluxe room over Chinese New Year.
Sep 17, 2018, 8:16 am
#59
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
+18007715665 but don’t ask how I found that. I couldn’t find it on the LNF page and then I googled and somehow found it. It seems there isn’t a wiki here like there used to be on SPG BRG. It was almost as if they don’t want us to call!
I would rather not share sources of LNF publically right now. It seems it’s not a regular thing on here?
I would rather not share sources of LNF publically right now. It seems it’s not a regular thing on here?
Sep 17, 2018, 9:04 am
#60
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
+18007715665 but don’t ask how I found that. I couldn’t find it on the LNF page and then I googled and somehow found it. It seems there isn’t a wiki here like there used to be on SPG BRG. It was almost as if they don’t want us to call!
I would rather not share sources of LNF publically right now. It seems it’s not a regular thing on here?
I would rather not share sources of LNF publically right now. It seems it’s not a regular thing on here?
Nice found! My rate last year was 200 SD/Night inc taxes for five nights beginning of september last year but I think the agent messed up the calculation in taxes that time to my advantage. So it is possible to score a good LNF-rate but you need to search good.
The Marriott team usually did mistakes from time to time due to their rotation in staff all the time. Not sure if they still do mistakes so much these days since I moved all my stays to SPG. The SPG-staff of course never did any mistakes to my advantage but they rarely changed their staff
There's a rule from Marriott to not leave or write where you found the rate so don't do that here please. We want to keep the LNF as it is as long as possible now in its current state (or better -> the good old way of SPG Brg).
Last edited by joakgarp; Sep 17, 2018 at 10:28 am
