Old Aug 20, 2018, 5:10 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RogerD408
If you want to keep your SPG number, start here: https://www.marriott.com/loyalty/mer...mi?program=spg

If you want to keep your Rewards number, start here: https://www.marriott.com/loyalty/mer...ogram=marriott

New spg.com accepts a max password of 20 characters while legacy website accepted 24 characters.
If your legacy SPG password exceeds 20 characters, you will not be able to login as the 21st character and beyond is truncated. Reset password functionality may also fail. If you see following after attempting to reset password, call SPG to obtain your new SPG# and then return to spg.com to perform a password reset.

Please correct the following and try again.
The Account has been transfered to another Account
* Hot info /Jan. 03, 2019 *
Log into here with your logon credentials of your combined account to see from the top right corner slider if or if not your account already shows that you have been successfully grandfathered into LTPPE status!

Warning: It seems this only works for those that a able to make a choice, as it doesn't work for me.
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Combine Accounts Update

Old Sep 21, 2018, 3:31 pm
  #766  
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Posts: 11,329
Originally Posted by Bravada04
I don't know what to do? All my points are in my SPG account with a minimal in my original MAR account. I have them linked and have been given my new SPG#.

I have reservations in my SPG account prior to August 18. I need to merge these accounts ultimately so my nights are added from each program and use my points for a reward stay. I want to do it NOW!

....but I am having second thoughts of when to do this as it doesn't sound like things are fixed? I am so worried of screwing everything up - or I mean them screwing everything up.

Curious...my stays that were booked on my SPG account prior to August 18..... I wonder if a person should call those hotels to ensure they have the current SPG# now since it has changed?

Ugh...what a mess.
Since most of your activity is with SPG, combining your MR account into your SPG account has the least exposure and should be safe now. That means logging into your SPG account and doing the combination from there.

They are supposed to be updating existing rezzies with the new SPG number, but best to confirm that at checkin. I'm sure if you were to call the hotel, give them your confirmation number and last three digits of your new SPG account they would be able to tell you all is well. Or, if a gluten for punishment, call SPG and ask them to refresh your rezzies.
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Old Sep 21, 2018, 9:22 pm
  #767  
 
Join Date: Mar 2010
Location: PHL
Posts: 15
I would like to agree "that most system glitches have been fixed", and I thought they were, too. However, for the past 3 days I have been back and forth with a Marriott Internet Correspondence Specialist about the total number of SPG Platinum years in my account to qualify for LPPE. Multiple times I have attached a screenshot to my email from my SPG app Lifetime Status page showing my new SPG number and, most importantly, more than the requisite number of nights (750) and years (10) to qualify for LPPE.

Then I received different, but similar responses that I do not qualify. This is an example:

Your Starwood account has met the following requirements:
Two million points- NO
10 years- THIS IS NOT AVALIABLE
750 nights- YES

SPG telephone Customer Service confirms the app nights/years information is correct, and so I again email the Marriott Internet Correspondence Specialist with the account screenshot. This is another example of the response: "With the information on hand you have not met the requirements with your SPG account."

Ugh!

The back and forth seems to be an endless loop -- the Marriott representative tells me I do not have sufficient SPG Platinum nights to qualify for LPPE, I provide proof that I do, the Marriott representative tells me I do not have sufficient Platinum nights to qualify for LPPE, I provide proof that I do....

I certainly do not know how to fix this glitch.

Any suggestions or recommendations will be appreciated.
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Old Sep 21, 2018, 10:15 pm
  #768  
 
Join Date: Jan 2015
Programs: SPG Plat, Marriott Plat, Hilton Diamond, United Premier Silver
Posts: 204
Ever since I merged my accounts, I cannot book SPG hotels on marriott.com OR via the SPG app OR via the Marriott App. I can still book former Marriott hotels.

Called Marriott and they told me to wait it out or book over the phone until it's fixed.

Anyone else encountering this issue? I am thinking it's because I used my Marriott number when I merged accounts.
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Old Sep 21, 2018, 10:27 pm
  #769  
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Originally Posted by Keyser
every hotel i have checked into since august 18th had my new spg number....4 of these reservations were made before the merger....
You are luckier than many others who complained their stays not posted.

Originally Posted by nli007
Ever since I merged my accounts, I cannot book SPG hotels on marriott.com OR via the SPG app OR via the Marriott App. I can still book former Marriott hotels.

Called Marriott and they told me to wait it out or book over the phone until it's fixed.

Anyone else encountering this issue? I am thinking it's because I used my Marriott number when I merged accounts.
Does the site not direct you to the SPG booking system to book or it errors out when you try to book?

When was you combined your accounts?

Last edited by Happy; Sep 21, 2018 at 10:34 pm
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Old Sep 21, 2018, 10:32 pm
  #770  
 
Join Date: Jan 2015
Programs: SPG Plat, Marriott Plat, Hilton Diamond, United Premier Silver
Posts: 204
Originally Posted by Happy
Does the site not direct you to the SPG booking system to book or it errors out when you try to book?

When was you combined your accounts?
Combined on Aug 20 or 21? Yup, re-direct to spg.com, I can get to the final booking page, but I get error that SPG.com is not recognizing my new merged Marriott number, so I'm stuck on the very last page.

I would've HUCAd if I had urgent bookings coming up, but since I didn't, I will wait an extra week.
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Old Sep 22, 2018, 12:36 am
  #771  
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Originally Posted by nli007
Ever since I merged my accounts, I cannot book SPG hotels on marriott.com OR via the SPG app OR via the Marriott App. I can still book former Marriott hotels.

Called Marriott and they told me to wait it out or book over the phone until it's fixed.

Anyone else encountering this issue? I am thinking it's because I used my Marriott number when I merged accounts.
It seems to be the case that anybody whose Marriott number starts with a "0" cannot book SPG hotels.

P.S. "Wait it out" is a great invitation to "go stay at a different hotel chain"
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Old Sep 22, 2018, 3:59 am
  #772  
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Originally Posted by Happy
You are luckier than many others who complained their stays not posted.
not really....all my stays either posted after a considerable delay or i had to file a missing stay request....even now i have 3 stays that have posted incorrectly....its been over 3 weeks & i'm still waiting for them to be corrected....
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Old Sep 22, 2018, 6:32 am
  #773  
 
Join Date: May 2009
Posts: 1,565
Originally Posted by Tedyuscung
I would like to agree "that most system glitches have been fixed", and I thought they were, too. However, for the past 3 days I have been back and forth with a Marriott Internet Correspondence Specialist about the total number of SPG Platinum years in my account to qualify for LPPE. Multiple times I have attached a screenshot to my email from my SPG app Lifetime Status page showing my new SPG number and, most importantly, more than the requisite number of nights (750) and years (10) to qualify for LPPE.

Then I received different, but similar responses that I do not qualify. This is an example:

Your Starwood account has met the following requirements:
Two million points- NO
10 years- THIS IS NOT AVALIABLE
750 nights- YES

SPG telephone Customer Service confirms the app nights/years information is correct, and so I again email the Marriott Internet Correspondence Specialist with the account screenshot. This is another example of the response: "With the information on hand you have not met the requirements with your SPG account."

Ugh!

The back and forth seems to be an endless loop -- the Marriott representative tells me I do not have sufficient SPG Platinum nights to qualify for LPPE, I provide proof that I do, the Marriott representative tells me I do not have sufficient Platinum nights to qualify for LPPE, I provide proof that I do....

I certainly do not know how to fix this glitch.

Any suggestions or recommendations will be appreciated.
Congratulations on getting responses; my emails seem to have disappeared into a black hole. As to SPG nights and years qualifying for LTPP, is this as simple as them telling you that you do not qualify to be LTPP at this time? I thought that people in your situation are not expected to be LTPP until the end of the year sweep. (And, yes, it's annoying if that is the case and they cannot simply tell you so.)
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Old Sep 22, 2018, 7:54 pm
  #774  
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Originally Posted by craigthemif
It seems to be the case that anybody whose Marriott number starts with a "0" cannot book SPG hotels.

P.S. "Wait it out" is a great invitation to "go stay at a different hotel chain"
How do you find out the "0" number glitch? It sounds the system automatically lopped off the 0, making the total number of the digits not match a check value used to validate the membership number... A mistake caused by sloppy programming.
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Old Sep 22, 2018, 10:27 pm
  #775  
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Originally Posted by Happy
How do you find out the "0" number glitch? It sounds the system automatically lopped off the 0, making the total number of the digits not match a check value used to validate the membership number... A mistake caused by sloppy programming.
SPG lurker mentioned it in another thread.

It does demonstrate the sheer incompetence going on over at Marriott...
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Old Sep 23, 2018, 8:40 am
  #776  
 
Join Date: Nov 2004
Location: San Jose, CA USA
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Originally Posted by craigthemif
SPG lurker mentioned it in another thread.

It does demonstrate the sheer incompetence going on over at Marriott...
Do you have a link to where this was mentioned? Marriott changed my legacy marriott number in the days pre-merger and I've recently found out that my new 8 digit marriott number really is a nine-digit number starting with "0". I'm about to start a lot of stays and now am wondering what glitches I'm about to enjoy.....
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Old Sep 23, 2018, 9:12 am
  #777  
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Originally Posted by RobUAIntl
Do you have a link to where this was mentioned? Marriott changed my legacy marriott number in the days pre-merger and I've recently found out that my new 8 digit marriott number really is a nine-digit number starting with "0". I'm about to start a lot of stays and now am wondering what glitches I'm about to enjoy.....
Post # 37.

https://www.flyertalk.com/forum/marr...y-doing-3.html

I found post # 64 in that thread to be rather hilarious!
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Old Sep 23, 2018, 10:09 am
  #778  
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Originally Posted by Happy
How do you find out the "0" number glitch? It sounds the system automatically lopped off the 0, making the total number of the digits not match a check value used to validate the membership number... A mistake caused by sloppy programming.
I am one who cannot book Starwood thanks to the leading -0- issue. I have 3 leading -0-s. It isn't an issue of the system lopping off the 0. I've tried logging in with 6 digits and it automatically adds in the 000, then tells me that it doesn't recognize the number. Marriott (Starwood) now knows this is an issue but has no timetable for resolution.
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Old Sep 23, 2018, 10:56 am
  #779  
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Originally Posted by SanDiego1K
I am one who cannot book Starwood thanks to the leading -0- issue. I have 3 leading -0-s. It isn't an issue of the system lopping off the 0. I've tried logging in with 6 digits and it automatically adds in the 000, then tells me that it doesn't recognize the number. Marriott (Starwood) now knows this is an issue but has no timetable for resolution.
OMG. Those whose accounts are very old like yours, are those who suffer this nutty glitch.

No ETA on the fix is truly bad.

Very often what you see the 0's on the screen does not mean the system sees it. A lot of time the internal system lops off preceding 0's, happened with bank account numbers all the time because the bank systems usually have a very large field for account number so to accommodate their future needs as customer bases grow. But their systems probably do not have the "validation" step using a check value for the validity of the number. I learned about the preceding 0's often being lopped off was because our Chase accounts have like 4 or 5 zeros. When I filled out a deposit slip it was very annoying that I often missed one zero, leaving one empty box at the end of the account number field but the teller told me not to worry because the system "only cares about the actual numbers".
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Old Sep 23, 2018, 11:46 am
  #780  
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Originally Posted by SanDiego1K
I am one who cannot book Starwood thanks to the leading -0- issue. I have 3 leading -0-s. It isn't an issue of the system lopping off the 0. I've tried logging in with 6 digits and it automatically adds in the 000, then tells me that it doesn't recognize the number. Marriott (Starwood) now knows this is an issue but has no timetable for resolution.
Six digit Marriott number? I assume that's from Marriott instead of converted Starwood number. Must have been from mid 80s. ^
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