Showing as platinum status when I was Marriott platinum prior to merger
#91
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
I think the only evidence of it changing in the T&C's is this statement referring to how at least some folks won't get notified of becoming LTPP until January, although I know the previous materials stated that legacy MR LTP's would receive LTPP in August.
"Achievement of Lifetime Platinum Premier Elite Status is only available until December 31, 2018 and will not be continued thereafter. Members will receive notice of this Lifetime achievement in January 2019."
So maybe LTPP won't actually get any additional benefits until January?
"Achievement of Lifetime Platinum Premier Elite Status is only available until December 31, 2018 and will not be continued thereafter. Members will receive notice of this Lifetime achievement in January 2019."
So maybe LTPP won't actually get any additional benefits until January?
Marriott is notorious for being lazy, careless and casual with assigning level names. Why did they use PP to mean what it does in the new program when it meant something else in the old program? Why did they stick to "Gold" when it meant one thing in one program, a different thing in the other program and something else in the new program? Why didn't they just start from scratch with Bunnies, Elk, Bulls and Vultures or whatever other than recycling names?
Again, what we need is clarity, not additional assumptions where people rationalize why what Marriott has not stated is correct and why the consistent information put forward is wrong. Until Marriott gives a clear statement I'm going to pay attention to what they have stated and not what others assume without proof.
#92
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
The other poster points to T&Cs on the Marriott.com site now post-08/18 that are known to have other errors (such as one section 4.3.e.i referencing the benefits an ambassador provides as being listed in section 5.8, and then section 5.8 being entirely absent). Said other poster has made the point before that the differences between Plat and Plat Premier are pretty nominal anyways (extra 25% bonus points on base, 48 hour guarantee that virtually no one uses due to the $$$ of rack rates under it, theoretical benefits like upgrade priority that may not pan out).
I personally agree that it would make no sense to create a lifetime tier with no actual benefits whatsoever over the tier below it and that it would only result in ire from elites once the truth came out, particularly if those elites worked on their spend/stay to qualify under the lifetime criteria and then get nothing out of it. At a minimum, a lawsuit would be expected, and Marriott would burn a ton of good will.
I personally agree that it would make no sense to create a lifetime tier with no actual benefits whatsoever over the tier below it and that it would only result in ire from elites once the truth came out, particularly if those elites worked on their spend/stay to qualify under the lifetime criteria and then get nothing out of it. At a minimum, a lawsuit would be expected, and Marriott would burn a ton of good will.
Yet this is how MR has always treated PP status. It's a fancy label (and sometimes an annual gift of some sort), but there were never any associated published benefits and in fact some hotels didn't know what it was and even tried to assert that it was lower than regular MR Plat.
#93
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Just to state the obvious, your PP with Ambassador is based on current, not LT status. I have no current status, only LTPP and it shows I have P benefits. That seems to be the consistent experience for those without current PP status.
#94
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,079
Yet this is how MR has always treated PP status. It's a fancy label (and sometimes an annual gift of some sort), but there were never any associated published benefits and in fact some hotels didn't know what it was and even tried to assert that it was lower than regular MR Plat.
New PP provides for a few things under the terms, namely for now, the Mileageplus status match to silver (under the RewardsPlus terms), the 75% bonus on points vs. 50% on plat [50 night level], upgrade consideration at Ritz Carlton (only mentioned in the T&Cs, not the benefit charts), and the 48 hour guarantee virtually no one uses because $$$$ rack rates.
To try to argue the migration of the 75 night level to a new name with published benefits/existence is the same about the
To be clear to others: @CJKatl position is per terms, that by the "letter of the law" (de facto), there may be a higher rank in title only (LTPP vs LTP) where LTPP only confers the benefits of current plats, minus the SNAs/choice benefit, and therefore LTPP confers no benefit over LTP. If this were true, it would serve as an explanation as to why many people have reported showing as current plat/LTPP, and that this may be an intended behavior explicitly sanctioned and intended by Marriott.
#95
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Yes. I currently have 100+ solely MR nights and over $20,000 in solely MR spend during 2018.
I'm also LTP from legacy SPG, but haven't combined accounts and don't need any nights or spend from the SPG side this year to qualify for new combined Ambassador.
Now, where's my Ambassador? There's no news about when a particular person will be assigned or even if/how I can contact the Ambassador team in the meantime, although I haven't looked carefully for a phone number or tried to call into Starriott for at least a week.
I'm also LTP from legacy SPG, but haven't combined accounts and don't need any nights or spend from the SPG side this year to qualify for new combined Ambassador.
Now, where's my Ambassador? There's no news about when a particular person will be assigned or even if/how I can contact the Ambassador team in the meantime, although I haven't looked carefully for a phone number or tried to call into Starriott for at least a week.
#96
Join Date: Sep 2017
Posts: 85
I earned natural Platinum for 2018 in 2017 and am still showing as regular Platinum.
I've spent literally hours on the phone yesterday and now today trying to correct this. Normally I would give it some more time, but I have quite a few stays (including one I'm checked in to currently and another one tomorrow) over the next few weeks, including a vacation with my girlfriend that I want to ensure we have the right status so I can hopefully be upgraded (and I want to have the 48-hour guarantee as I'm not quite sure where exactly we're going yet...)
It took quite a while for me to actually get someone on the phone that understood the error. I got the same from multiple people - "Well, you only have 51 nights so far this year, so you're a Platinum, not Platinum Premier". I had to articulate multiple times that I earned the PP status last year for 2018. Finally, I got someone that understood, and she said she noted in the system that I should be PP, but she believed that all I had to do was combine my SPG and Marriott accounts and the system would click over to show my PP status. So I did that late last night...it still shows the same Platinum.
I just now spent 45 minutes on hold before getting someone that told me Platinum Premier doesn't even exist anymore unless you achieve it with lifetime status. Since I don't have Lifetime yet, she said Platinum is the highest level I can achieve. She said 10 nights is Silver, 50 nights is Gold, 75 is Platinum Elite and PP is only if you have 10+ years and achieved Lifetime status. So, it seems like they didn't even properly brief their own employees with what the new program is.
I've spent literally hours on the phone yesterday and now today trying to correct this. Normally I would give it some more time, but I have quite a few stays (including one I'm checked in to currently and another one tomorrow) over the next few weeks, including a vacation with my girlfriend that I want to ensure we have the right status so I can hopefully be upgraded (and I want to have the 48-hour guarantee as I'm not quite sure where exactly we're going yet...)
It took quite a while for me to actually get someone on the phone that understood the error. I got the same from multiple people - "Well, you only have 51 nights so far this year, so you're a Platinum, not Platinum Premier". I had to articulate multiple times that I earned the PP status last year for 2018. Finally, I got someone that understood, and she said she noted in the system that I should be PP, but she believed that all I had to do was combine my SPG and Marriott accounts and the system would click over to show my PP status. So I did that late last night...it still shows the same Platinum.
I just now spent 45 minutes on hold before getting someone that told me Platinum Premier doesn't even exist anymore unless you achieve it with lifetime status. Since I don't have Lifetime yet, she said Platinum is the highest level I can achieve. She said 10 nights is Silver, 50 nights is Gold, 75 is Platinum Elite and PP is only if you have 10+ years and achieved Lifetime status. So, it seems like they didn't even properly brief their own employees with what the new program is.
#97
Join Date: Mar 2015
Posts: 1,620
I earned natural Platinum for 2018 in 2017 and am still showing as regular Platinum.
I've spent literally hours on the phone yesterday and now today trying to correct this. Normally I would give it some more time, but I have quite a few stays (including one I'm checked in to currently and another one tomorrow) over the next few weeks, including a vacation with my girlfriend that I want to ensure we have the right status so I can hopefully be upgraded (and I want to have the 48-hour guarantee as I'm not quite sure where exactly we're going yet...)
It took quite a while for me to actually get someone on the phone that understood the error. I got the same from multiple people - "Well, you only have 51 nights so far this year, so you're a Platinum, not Platinum Premier". I had to articulate multiple times that I earned the PP status last year for 2018. Finally, I got someone that understood, and she said she noted in the system that I should be PP, but she believed that all I had to do was combine my SPG and Marriott accounts and the system would click over to show my PP status. So I did that late last night...it still shows the same Platinum.
I just now spent 45 minutes on hold before getting someone that told me Platinum Premier doesn't even exist anymore unless you achieve it with lifetime status. Since I don't have Lifetime yet, she said Platinum is the highest level I can achieve. She said 10 nights is Silver, 50 nights is Gold, 75 is Platinum Elite and PP is only if you have 10+ years and achieved Lifetime status. So, it seems like they didn't even properly brief their own employees with what the new program is.
I've spent literally hours on the phone yesterday and now today trying to correct this. Normally I would give it some more time, but I have quite a few stays (including one I'm checked in to currently and another one tomorrow) over the next few weeks, including a vacation with my girlfriend that I want to ensure we have the right status so I can hopefully be upgraded (and I want to have the 48-hour guarantee as I'm not quite sure where exactly we're going yet...)
It took quite a while for me to actually get someone on the phone that understood the error. I got the same from multiple people - "Well, you only have 51 nights so far this year, so you're a Platinum, not Platinum Premier". I had to articulate multiple times that I earned the PP status last year for 2018. Finally, I got someone that understood, and she said she noted in the system that I should be PP, but she believed that all I had to do was combine my SPG and Marriott accounts and the system would click over to show my PP status. So I did that late last night...it still shows the same Platinum.
I just now spent 45 minutes on hold before getting someone that told me Platinum Premier doesn't even exist anymore unless you achieve it with lifetime status. Since I don't have Lifetime yet, she said Platinum is the highest level I can achieve. She said 10 nights is Silver, 50 nights is Gold, 75 is Platinum Elite and PP is only if you have 10+ years and achieved Lifetime status. So, it seems like they didn't even properly brief their own employees with what the new program is.
#98
Join Date: Nov 2007
Location: LAX
Programs: Marriott Lifetime Titanium, AA Lifetime Gold, UA Premier Silver
Posts: 188
Another Data Point...
I'm a legacy Marriott Lifetime Platinum Elite (2M Points/750 Nights) and I also have 14 years as Marriott Platinum. By any measure I should now be Platinum Premier Elite, but everywhere on the Marriott site and in the App I show as Lifetime Platinum Elite.
So I called the Platinum line and was lucky enough to get someone in Salt Lake City. She told me that she shows me as Lifetime Platinum Elite but does see all of my points/nights/years and said I should be Lifetime Platinum Premier Elite. She said they are hoping most of the issues are resolved automatically by the end of the week and the agents have been instructed not to change anything in the users accounts.
I asked her what was going to be done if my upcoming three stays are credited incorrectly when it comes to bonus points and she said if the issue isn't resolved before my stays that once the system is stable it's going to go back through and look for stays since the software merger and make retroactive adjustments where necessary. She said if that fails we'll fix them manually once they're brought to our attention.
I asked her about the rumors I'm hearing online that the upgrade to LTPP for those that had already earned LTP prior to the merger, or those that make it by the end of the year, is nothing but in name only and they are not going to receive any of the upgraded benefits and she chuckled and said no, LTPP is no different than any other lifetime status, and that you get all of the benefits of that status unless a particular benefit has additional stipulations, like the 50/75 qualified night Annual Gift Choice.
She really felt good about most of the big issues being fixed by the end of the week and then the agents could dig in and fix individual issues that the system missed. She told me if my account status isn't resolved by the start of next week to give them a call back and see if the agents have been given more leeway to make adjustments.
So that's what I was just told. Is any of it true? Only time will tell.
I'm a legacy Marriott Lifetime Platinum Elite (2M Points/750 Nights) and I also have 14 years as Marriott Platinum. By any measure I should now be Platinum Premier Elite, but everywhere on the Marriott site and in the App I show as Lifetime Platinum Elite.
So I called the Platinum line and was lucky enough to get someone in Salt Lake City. She told me that she shows me as Lifetime Platinum Elite but does see all of my points/nights/years and said I should be Lifetime Platinum Premier Elite. She said they are hoping most of the issues are resolved automatically by the end of the week and the agents have been instructed not to change anything in the users accounts.
I asked her what was going to be done if my upcoming three stays are credited incorrectly when it comes to bonus points and she said if the issue isn't resolved before my stays that once the system is stable it's going to go back through and look for stays since the software merger and make retroactive adjustments where necessary. She said if that fails we'll fix them manually once they're brought to our attention.
I asked her about the rumors I'm hearing online that the upgrade to LTPP for those that had already earned LTP prior to the merger, or those that make it by the end of the year, is nothing but in name only and they are not going to receive any of the upgraded benefits and she chuckled and said no, LTPP is no different than any other lifetime status, and that you get all of the benefits of that status unless a particular benefit has additional stipulations, like the 50/75 qualified night Annual Gift Choice.
She really felt good about most of the big issues being fixed by the end of the week and then the agents could dig in and fix individual issues that the system missed. She told me if my account status isn't resolved by the start of next week to give them a call back and see if the agents have been given more leeway to make adjustments.
So that's what I was just told. Is any of it true? Only time will tell.
#99
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
I just now spent 45 minutes on hold before getting someone that told me Platinum Premier doesn't even exist anymore unless you achieve it with lifetime status. Since I don't have Lifetime yet, she said Platinum is the highest level I can achieve. She said 10 nights is Silver, 50 nights is Gold, 75 is Platinum Elite and PP is only if you have 10+ years and achieved Lifetime status. So, it seems like they didn't even properly brief their own employees with what the new program is.
#100
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,342
Not to mention that Marriott would not have left the door open for additional Lifetime Platinum Premier Elites through the end of 2018 (to be notified in January 2019) if there was no additional benefit to Lifetime Platinum Premier elite.
I'm going to take a wild guess here and assume that whoever programmed the switch to Lifetime Platinum Premier Elite also programmed the switch to "current" level elite and that all of us who are Lifetime Platinum Premier Elite will get notified in January...meaning we stay at Platinum unless we already have over the requisite nights for Platinum Premier (75+) or Platinum Premier + Ambassador. Someone is going to go have to write code to do a full database sweep now and figure out that all of us who show Lifetime Platinum Premier elite should be elevated to that status TODAY.
I'll give them until the end of the week but I have non-stop travel still occurring and while Plat vs Plat Premier hasn't gypped me out of any benefits yet (e.g. upgrades), once my stays start posting I will be expecting the 75% bonus.
Properties cannot see lifetime status without manually checking your account. They can only see "current" status as dictated by the Marriott Rewards system. Therefore, again, no reason to designate anyone Lifetime Platinum Premier if their current status isn't going to match that.
Lastly - as someone else rightfully pointed out, the whole point of lifetime status is so that you have it and receive the benefits of it regardless of how many stays you make in a year. Our lifetime Plat status ensured we never dropped below Plat. The same will be true for Lifetime Platinum Premier once they fix this error.
-RM
I'm going to take a wild guess here and assume that whoever programmed the switch to Lifetime Platinum Premier Elite also programmed the switch to "current" level elite and that all of us who are Lifetime Platinum Premier Elite will get notified in January...meaning we stay at Platinum unless we already have over the requisite nights for Platinum Premier (75+) or Platinum Premier + Ambassador. Someone is going to go have to write code to do a full database sweep now and figure out that all of us who show Lifetime Platinum Premier elite should be elevated to that status TODAY.
I'll give them until the end of the week but I have non-stop travel still occurring and while Plat vs Plat Premier hasn't gypped me out of any benefits yet (e.g. upgrades), once my stays start posting I will be expecting the 75% bonus.
Properties cannot see lifetime status without manually checking your account. They can only see "current" status as dictated by the Marriott Rewards system. Therefore, again, no reason to designate anyone Lifetime Platinum Premier if their current status isn't going to match that.
Lastly - as someone else rightfully pointed out, the whole point of lifetime status is so that you have it and receive the benefits of it regardless of how many stays you make in a year. Our lifetime Plat status ensured we never dropped below Plat. The same will be true for Lifetime Platinum Premier once they fix this error.
-RM
#101
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
Posts: 1,215
Another Data Point...
I'm a legacy Marriott Lifetime Platinum Elite (2M Points/750 Nights) and I also have 14 years as Marriott Platinum. By any measure I should now be Platinum Premier Elite, but everywhere on the Marriott site and in the App I show as Lifetime Platinum Elite.
So I called the Platinum line and was lucky enough to get someone in Salt Lake City. She told me that she shows me as Lifetime Platinum Elite but does see all of my points/nights/years and said I should be Lifetime Platinum Premier Elite. She said they are hoping most of the issues are resolved automatically by the end of the week and the agents have been instructed not to change anything in the users accounts.
I asked her what was going to be done if my upcoming three stays are credited incorrectly when it comes to bonus points and she said if the issue isn't resolved before my stays that once the system is stable it's going to go back through and look for stays since the software merger and make retroactive adjustments where necessary. She said if that fails we'll fix them manually once they're brought to our attention.
I asked her about the rumors I'm hearing online that the upgrade to LTPP for those that had already earned LTP prior to the merger, or those that make it by the end of the year, is nothing but in name only and they are not going to receive any of the upgraded benefits and she chuckled and said no, LTPP is no different than any other lifetime status, and that you get all of the benefits of that status unless a particular benefit has additional stipulations, like the 50/75 qualified night Annual Gift Choice.
She really felt good about most of the big issues being fixed by the end of the week and then the agents could dig in and fix individual issues that the system missed. She told me if my account status isn't resolved by the start of next week to give them a call back and see if the agents have been given more leeway to make adjustments.
So that's what I was just told. Is any of it true? Only time will tell.
I'm a legacy Marriott Lifetime Platinum Elite (2M Points/750 Nights) and I also have 14 years as Marriott Platinum. By any measure I should now be Platinum Premier Elite, but everywhere on the Marriott site and in the App I show as Lifetime Platinum Elite.
So I called the Platinum line and was lucky enough to get someone in Salt Lake City. She told me that she shows me as Lifetime Platinum Elite but does see all of my points/nights/years and said I should be Lifetime Platinum Premier Elite. She said they are hoping most of the issues are resolved automatically by the end of the week and the agents have been instructed not to change anything in the users accounts.
I asked her what was going to be done if my upcoming three stays are credited incorrectly when it comes to bonus points and she said if the issue isn't resolved before my stays that once the system is stable it's going to go back through and look for stays since the software merger and make retroactive adjustments where necessary. She said if that fails we'll fix them manually once they're brought to our attention.
I asked her about the rumors I'm hearing online that the upgrade to LTPP for those that had already earned LTP prior to the merger, or those that make it by the end of the year, is nothing but in name only and they are not going to receive any of the upgraded benefits and she chuckled and said no, LTPP is no different than any other lifetime status, and that you get all of the benefits of that status unless a particular benefit has additional stipulations, like the 50/75 qualified night Annual Gift Choice.
She really felt good about most of the big issues being fixed by the end of the week and then the agents could dig in and fix individual issues that the system missed. She told me if my account status isn't resolved by the start of next week to give them a call back and see if the agents have been given more leeway to make adjustments.
So that's what I was just told. Is any of it true? Only time will tell.
Please post updates on what happens with your status.
#102
Join Date: Jul 2014
Location: JRF
Programs: AA Gold, Marriott Platinum, Hilton Diamond, National Executive Elite
Posts: 1,784
#103
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Thank you for your post. I am in a similar situation. I have over 750 nights and 2 million points in the old MR, and my lifetime status is showing as Lifetime Platinum in the new program as well. They accidentally listed me as PP with Ambassador at first. But they fixed that mistake, and now I am PP. But they haven't fixed the LTPP status yet.
Please post updates on what happens with your status.
Please post updates on what happens with your status.
How did they make the Ambassador mistake? Can you see your year to date spend?
#104
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
There seems to be a lot of postings on different threads for people seeing a status showing they have an ambassador when they didn't qualify and at least a couple showing a rollback. Curious on that Five Star status as well to see if it gets rolled back.
#105
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
I asked her about the rumors I'm hearing online that the upgrade to LTPP for those that had already earned LTP prior to the merger, or those that make it by the end of the year, is nothing but in name only and they are not going to receive any of the upgraded benefits and she chuckled and said no, LTPP is no different than any other lifetime status, and that you get all of the benefits of that status unless a particular benefit has additional stipulations, like the 50/75 qualified night Annual Gift Choice.