Points gone in merge
#46
#47
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
I have weird gaps in my stay history for 2018. My last stay (Aug 15 - 17) posted, but the stay before (July 26) did not. I have to go through my spreadsheet and compare what's missing to what has been transferred since I'm missing at least 3 nights.
#49
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
When I click on it, it opens a new window with the good old SPG activity list, which does show all my point accumulations and stays - but also mentions the points are displayed at the original SPG earning rate, not at the x3 conversion. So that might be a good spot to make sure that SPG still lists them, while Marriott missed them.
#50
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
I just noticed this link below the "Latest Activity" heading: View previous SPG activity (prior to 8/18/2018)
When I click on it, it opens a new window with the good old SPG activity list, which does show all my point accumulations and stays - but also mentions the points are displayed at the original SPG earning rate, not at the x3 conversion. So that might be a good spot to make sure that SPG still lists them, while Marriott missed them.
When I click on it, it opens a new window with the good old SPG activity list, which does show all my point accumulations and stays - but also mentions the points are displayed at the original SPG earning rate, not at the x3 conversion. So that might be a good spot to make sure that SPG still lists them, while Marriott missed them.
The list of transferred activities isn't much better to navigate. For some reason, I can't display all my activity, I can only see 5 records at a time.
I have my spreadsheet which I know is accurate, so I will follow up in another day or 2 if things don't resolve themselves. Given how the weekend has gone though, I don't think anything will get fixed.
#51
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
To everyone here who has an SPG account and a Rewards account and is concerned that their SPG points and nights have disappeared because signing in at SPG.com only shows Marriott Rewards points and nights:
— Unless you are one of the few who has taken action to combine your accounts while this function was briefly available online, you still have both accounts. The programs have been combined, while retaining three loyalty program brands, but member accounts have not been combined automatically.
— Marriott.com and SPG.com are now the same website, running on the same domain (Marriott.com), just with different branding. Unfortunately, browser cookies, the site's "Remember Me" function, and stored IDs & passwords (for example, in the Apple keychain) are causing confusion.
— When you sign in at SPG.com, your browser might use your Marriott ID and password, so you'll see your Marriott Rewards account, but with SPG branding.
— To see your SPG account, make sure you're fully logged out from the website and that "Remember me" is not checked. You may have to uncheck "Remember me" and then log in and out again.
— To see your SPG account, enter your SPG account number and password. Do not rely on stored account IDs or passwords. Do not rely on your email address as your ID if you use the same email ID for both accounts. You should now see your SPG account. Your old account balance will have been multiplied by 3.
— When you subsequently go to Marriott.com, you might encounter the same problem in reverse. It's the same solution in reverse.
— Don't try to be signed in to SPG and Marriott Rewards at the same time with the same browser.
As you might guess, I had the same problem. The solution above worked for me. I use a Safari under MacOS. Now, when I want to sign in to SPG or Marriott and I click in the "Email or Member Number" field, Safari gives a choice of both account numbers. In this case, I'm relying on Safari, not on Marriott's "Remember me" feature. Your experience might be different with other browsers and operating systems.
— Unless you are one of the few who has taken action to combine your accounts while this function was briefly available online, you still have both accounts. The programs have been combined, while retaining three loyalty program brands, but member accounts have not been combined automatically.
— Marriott.com and SPG.com are now the same website, running on the same domain (Marriott.com), just with different branding. Unfortunately, browser cookies, the site's "Remember Me" function, and stored IDs & passwords (for example, in the Apple keychain) are causing confusion.
— When you sign in at SPG.com, your browser might use your Marriott ID and password, so you'll see your Marriott Rewards account, but with SPG branding.
— To see your SPG account, make sure you're fully logged out from the website and that "Remember me" is not checked. You may have to uncheck "Remember me" and then log in and out again.
— To see your SPG account, enter your SPG account number and password. Do not rely on stored account IDs or passwords. Do not rely on your email address as your ID if you use the same email ID for both accounts. You should now see your SPG account. Your old account balance will have been multiplied by 3.
— When you subsequently go to Marriott.com, you might encounter the same problem in reverse. It's the same solution in reverse.
— Don't try to be signed in to SPG and Marriott Rewards at the same time with the same browser.
As you might guess, I had the same problem. The solution above worked for me. I use a Safari under MacOS. Now, when I want to sign in to SPG or Marriott and I click in the "Email or Member Number" field, Safari gives a choice of both account numbers. In this case, I'm relying on Safari, not on Marriott's "Remember me" feature. Your experience might be different with other browsers and operating systems.
Last edited by Horace; Aug 20, 2018 at 8:00 am
#53
Join Date: Jan 2013
Programs: UA 1K | MR Platinum
Posts: 492
Somehow, my new Starwood number was assigned and dispatched without me ever knowing what it was. This made logging in with my old SPG number impossible. I ended up doing a password reset on the "SPG" site (and just set the value to the same thing it was before) and now I'm able to login and view my historic SPG data and upcoming reservations.
#54
Join Date: Jul 2006
Location: Boston
Programs: AA Plat; B6 Mosaic; MR LT Titanium; HHonors Gold; IHG Plat; Sbux gold
Posts: 16
Another data point that logging into SPG via incognito mode works fine. I got my new SPG to Marriott number there which is reassuring.
I'll feel better when my merged lifetime PP status shows up but looks like things are on the right track.
#56
Join Date: Jul 2018
Posts: 101
thankfully have some time before I need to use em, but still
#57
Join Date: Feb 2008
Location: US/TYO/LON
Programs: Marriott Titanium; Hyatt Globalist
Posts: 411
To everyone here who has an SPG account and a Rewards account and is concerned that their SPG points and nights have disappeared because signing in at SPG.com only shows Marriott Rewards points and nights:
Unless you are one of the few who has taken action to combine your accounts while this function was briefly available online, you still have both accounts. The programs have been combined, while retaining three loyalty program brands, but member accounts have not been combined automatically.
Marriott.com and SPG.com are now the same website, running on the same domain (Marriott.com), just with different branding. Unfortunately, browser cookies, the site's "Remember Me" function, and stored IDs & passwords (for example, in the Apple keychain) are causing confusion.
When you sign in at SPG.com, your browser might use your Marriott ID and password, so you'll see your Marriott Rewards account, but with SPG branding.
To see your SPG account, make sure you're fully logged out from the website and that "Remember me" is not checked. You may have to uncheck "Remember me" and then log in and out again.
To see your SPG account, enter your SPG account number and password. Do not rely on stored account IDs or passwords. Do not rely on your email address as your ID if you use the same email ID for both accounts. You should now see your SPG account. Your old account balance will have been multiplied by 3.
When you subsequently go to Marriott.com, you might encounter the same problem in reverse. It's the same solution in reverse.
Don't try to be signed in to SPG and Marriott Rewards at the same time with the same browser.
As you might guess, I had the same problem. The solution above worked for me. I use a Safari under MacOS. Now, when I want to sign in to SPG or Marriott and I click in the "Email or Member Number" field, Safari gives a choice of both account numbers. In this case, I'm relying on Safari, not on Marriott's "Remember me" feature. Your experience might be different with other browsers and operating systems.
Unless you are one of the few who has taken action to combine your accounts while this function was briefly available online, you still have both accounts. The programs have been combined, while retaining three loyalty program brands, but member accounts have not been combined automatically.
Marriott.com and SPG.com are now the same website, running on the same domain (Marriott.com), just with different branding. Unfortunately, browser cookies, the site's "Remember Me" function, and stored IDs & passwords (for example, in the Apple keychain) are causing confusion.
When you sign in at SPG.com, your browser might use your Marriott ID and password, so you'll see your Marriott Rewards account, but with SPG branding.
To see your SPG account, make sure you're fully logged out from the website and that "Remember me" is not checked. You may have to uncheck "Remember me" and then log in and out again.
To see your SPG account, enter your SPG account number and password. Do not rely on stored account IDs or passwords. Do not rely on your email address as your ID if you use the same email ID for both accounts. You should now see your SPG account. Your old account balance will have been multiplied by 3.
When you subsequently go to Marriott.com, you might encounter the same problem in reverse. It's the same solution in reverse.
Don't try to be signed in to SPG and Marriott Rewards at the same time with the same browser.
As you might guess, I had the same problem. The solution above worked for me. I use a Safari under MacOS. Now, when I want to sign in to SPG or Marriott and I click in the "Email or Member Number" field, Safari gives a choice of both account numbers. In this case, I'm relying on Safari, not on Marriott's "Remember me" feature. Your experience might be different with other browsers and operating systems.
#58
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,017
I was able to access both accounts, and point balance was correct. What's interesting is, as a legacy SPG LTP, my Marriott account is showing lifetime status, while my new SPG account is showing just platinum (not lifetime).
#59
Join Date: Mar 2009
Programs: BA Gold, LH, SEN, RJ Platinum, ALL Diamond, HH Diamond, Hyatt Globalist
Posts: 643
Is it no longer possible to transfer points in-between accounts like before SPG to Marriott and vise-versa?
I had the impression that after 18th august both accounts would be merged and points combined, now I cancelled an award and have the points on the SPG account and the others on my Marriott account, so can't use them to have a bigger award redemption.
I had the impression that after 18th august both accounts would be merged and points combined, now I cancelled an award and have the points on the SPG account and the others on my Marriott account, so can't use them to have a bigger award redemption.
#60
Join Date: May 2015
Posts: 146
Is it no longer possible to transfer points in-between accounts like before SPG to Marriott and vise-versa?
I had the impression that after 18th august both accounts would be merged and points combined, now I cancelled an award and have the points on the SPG account and the others on my Marriott account, so can't use them to have a bigger award redemption.
I had the impression that after 18th august both accounts would be merged and points combined, now I cancelled an award and have the points on the SPG account and the others on my Marriott account, so can't use them to have a bigger award redemption.