Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jan 14, 2019, 1:19 pm
#694
FlyerTalk Evangelist
Join Date: Mar 2005
Programs: ua mm, aa plat, starriott LTPP, ihg plat, hh gold.
Posts: 13,017
Jan 14, 2019, 5:19 pm
#696
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Been a problem for some time. https://www.flyertalk.com/forum/marr...-receipts.html
Jan 14, 2019, 5:30 pm
#697
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
On different pages on the Marriott Website and apps I see my status as Platinum Premier plus Ambassador (correct), Lifetime Platinum Premier (Correct until the Sweep) and
Platinum Premier Lifetime Elite (Choice Site) but I just made a reservation and note that here I am simply Platinum. No wonder the FDCs have no clue.
Platinum Premier Lifetime Elite (Choice Site) but I just made a reservation and note that here I am simply Platinum. No wonder the FDCs have no clue.
Jan 14, 2019, 7:01 pm
#698
Join Date: Nov 2005
Location: WAS
Posts: 1,626
Does Marriott have an IT department? More often than not, I get an error when trying to make a reservation online. It's pathetic:
"An unexpected error has occurred
This service is temporarily unavailable. But don't worry, we're on it. Please try again later."
Jan 14, 2019, 7:11 pm
#700
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,454
They do and you will accept their performance! Yay consolidation of market power.
Jan 15, 2019, 11:23 am
#701
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Jan 15, 2019, 12:50 pm
#702
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,476
Reservation from Stranger in Marriott Account
I recall there was a similar thread but I cannot locate it. 
A reservation from a complete stranger shows up in my Marriott account. Initially, I thought it was just a glitch and may go away but it has been there for three days. I wonder if I should do anything about it?
There is no point for elite benefit involved as booking was made via booking.com, at least that's what shows online.
A reservation from a complete stranger shows up in my Marriott account. Initially, I thought it was just a glitch and may go away but it has been there for three days. I wonder if I should do anything about it?
There is no point for elite benefit involved as booking was made via booking.com, at least that's what shows online.
Jan 15, 2019, 1:07 pm
#703
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
I recall there was a similar thread but I cannot locate it.
A reservation from a complete stranger shows up in my Marriott account. Initially, I thought it was just a glitch and may go away but it has been there for three days. I wonder if I should do anything about it? There is no point for elite benefit involved as booking was made via booking.com, at least that's what shows online.
A reservation from a complete stranger shows up in my Marriott account. Initially, I thought it was just a glitch and may go away but it has been there for three days. I wonder if I should do anything about it?
There is no point for elite benefit involved as booking was made via booking.com, at least that's what shows online.https://www.flyertalk.com/forum/marr...ebsite-46.html
Jan 15, 2019, 1:14 pm
#704
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,476
I guess I will just leave it alone.
Jan 15, 2019, 3:42 pm
#705
Join Date: Jan 2013
Programs: UA 1K | MR Platinum
Posts: 492
Stay from last week (ending Thursday) has still not posted. SNAs showed up in my account from my annual choice benefit...but every time I try to use them I get an error and 2 emails.
At least I can login? Man. My expectations for this company could not possibly be any lower.
At least I can login? Man. My expectations for this company could not possibly be any lower.