Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Oct 18, 2018, 5:26 pm
#361
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
During today's outage, there was a brief period of time that my status in the app showed as "Platinum Premier Achiever." Anyone else see that (or anything else not seen before)?
Oct 18, 2018, 7:54 pm
#362
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Oct 18, 2018, 9:50 pm
#363
Join Date: Dec 2007
Location: Body in Downtown YYZ, heart and mind elsewhere
Programs: UA 50K, refugee from AC E50K, Marriott Lifetime Plat
Posts: 5,132
Don't worry
Don't worry - Marriott is on this. Everything will be perfectly fine.
Sometime.
Maybe in our lifetime even.
In the meantime, if you need to book a stay at Marriott, don't.
Sometime.
Maybe in our lifetime even.
In the meantime, if you need to book a stay at Marriott, don't.
Oct 18, 2018, 10:11 pm
#364
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
More than 12 hours unable to login and book anything....
Fun thing is status.marriott.com
[QUOTE][/Reservations, members accounts, and other major systems functionality are all up and running at this timeQUOTE]
Fun thing is status.marriott.com
[QUOTE][/Reservations, members accounts, and other major systems functionality are all up and running at this timeQUOTE]
Oct 19, 2018, 5:29 am
#368
Join Date: Nov 2009
Location: DTW
Posts: 76
I've been getting this since yesterday morning:
This morning after getting this message again I noticed my name was showing in the upper right corner of the screen. I clicked on it and the usual drop down appeared and I was able to access my account. After looking at my upcoming stays, points, etc I logged out and then tried logging in again and was able to do so without any problems.
So remember that while "the platform is stabilized" it's our job as customers to figure out how to make it work..
This morning after getting this message again I noticed my name was showing in the upper right corner of the screen. I clicked on it and the usual drop down appeared and I was able to access my account. After looking at my upcoming stays, points, etc I logged out and then tried logging in again and was able to do so without any problems.
So remember that while "the platform is stabilized" it's our job as customers to figure out how to make it work..
Oct 19, 2018, 8:35 am
#369
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
Does anybody know how to check your progress towards lifetime status.? I can see how many years I have as silver or above, which is technically correct, although those were years at SPG Gold. My counter showed I had 7 years towards LT Platinum but now this has gone. I really don't like it when things change and disappear because I haven't developed a level of trust that it will be right when it comes back.
Oct 19, 2018, 8:36 am
#370
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,110
Rumor has it they're going to be doing maintenance between 10pm-2am Saturday, 10/20, & some functionality won't be available - even at the hotel level (aka, they won't see new reservations, mobile chats, etc).
Cheers.
Cheers.
Oct 19, 2018, 8:42 am
#371
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Well done Marriott! You have successfully created a rudimentary booking tool for your mammoth hotel business. Looking forward to the next giant leap for mankind.
Oct 23, 2018, 4:43 am
#373
Join Date: Sep 2006
Location: Cumbria
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 2,015
I had to scroll down past Find & Reserve and untargeted offers before I could see my reservations. They have now reverted to the original layout and the reservations are displayed correctly before anything else.
Oct 23, 2018, 1:16 pm
#374
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,621
Here's the latest & greatest error message from Marriott.com. Yes, this came up after I logged into Marriott.com, put the username & PW in... Bonus: The Marriott account being used has never had an SPG account linked to it.
