Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Aug 24, 2018, 10:13 am
#211
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
I've been trying to make reservations throughout the day with modest success. Still getting "
This service is temporarily unavailable. But don't worry, we're on it. Please try again later"
Of course, status.marriott.com is still showing:
So... I guess this is the new normal.
Unable to Sign In
This service is temporarily unavailable. But don't worry, we're on it. Please try again later"
Of course, status.marriott.com is still showing:
"Systems Are Online
Reservations, members accounts, and other major systems functionality are all up and running at this time."So... I guess this is the new normal.
Aug 24, 2018, 1:04 pm
#212
Join Date: Nov 2009
Location: DTW
Posts: 76
Room options
My wife, who is LTPP, checked into a Marriott hotel on Monday the old fashion way, she talked to a real person. Was told where and what type of room she was getting. None of what she was told matched the room options in her account so she asked if anything else on a higher floor was available. She was told yes. So she asked why the room wasn't assigned as per her preferences. The answer was simple 'Your preferences aren't on the reservation.' So we checked her and my accounts and it turns out our preferences are all set to 'No Preference' which is totally wrong. We've tried since Monday to change them to no avail. I can set them to whatever I want and when I hit the Save button I can see all the changes disappear and then I get the following:
Is it an isolated incident or are others having the same issue?
Is it an isolated incident or are others having the same issue?
Aug 24, 2018, 6:08 pm
#213
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
My recollection pre-merger is that you could make a same night reservation until something like 2am on the old website? I had a frustrated call from my wife this week, who was suddenly stranded at an east coast airport due to a storm. I went on the Marriott site at 11:59pm, started to make a reservation, and suddenly at 12:01am every hotel showed "Unavailable"... it would still let me do the search but showed nothing bookable.
Rather than deal with it, I just made the booking with IHG, who was happy to take the money.
Rather than deal with it, I just made the booking with IHG, who was happy to take the money.
Aug 25, 2018, 3:01 am
#215
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G ELT, VA-G
Posts: 3,595
Man, my redemption stay at an Autograph has disappeared from the app. The confirmation number is showing as invalid when you type it in on the website. Legacy Starwood brand redemption stays are still there so are all the cash stays.
Aug 25, 2018, 3:18 am
#216
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,250
Aug 25, 2018, 3:41 am
#217
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.8MM
Posts: 6,330
Aug 25, 2018, 3:56 am
#218
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Aug 25, 2018, 3:59 pm
#219
Join Date: Oct 2017
Programs: DL Plat
Posts: 352
things seem to be getting worse. first, an award stay using a Chase free night cert no longer showed the cert as attached and said I had to order the points still (still showing this). now, my other award stay (using points, which I already paid with) is showing that I need to order the points still...
Aug 25, 2018, 4:37 pm
#220
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,216
things seem to be getting worse. first, an award stay using a Chase free night cert no longer showed the cert as attached and said I had to order the points still (still showing this). now, my other award stay (using points, which I already paid with) is showing that I need to order the points still...
Where, exactly, on the website/my account would it show you have an active/valid certificate?
Aug 25, 2018, 4:57 pm
#221
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Marriott.com hasn't worked for three days now. Marriott.co.uk works.
Last edited by hockeyinsider; Aug 25, 2018 at 11:40 pm
Aug 25, 2018, 5:28 pm
#222
Join Date: Oct 2017
Programs: DL Plat
Posts: 352
under the activity page there should be a drop down showing unused certificates if you have any
Aug 25, 2018, 6:12 pm
#223
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,216
Thank you - yes, I can see it there, but I can't attach it to a reservation - either existing or new. I usually call but the hold times have been ridiculous. At least it's not lost, so I'll wait a few days or weeks. Hopefully they will be answering the phones by then.
Aug 25, 2018, 6:47 pm
#224
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
I tend toagree as I need them to work on my reservations this week and can not get a person. With all the website and merger issues even the plat line has a 30 minute wait. I thought by now the issues would have died down, as I avoided Marriott for the week before and after the merger.
Aug 26, 2018, 11:00 am
#225
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,440
That's a shame. I frequently book cheap roadside Holiday Inn Express stays when doing long drives. It's nice to be able to pull up to the property whenever I feel tired and book from my phone without having to worry how late it is.
