Apr 10, 2019, 10:57 am
Last edit by: cmhsieh54
cmhsieh54 in post #1965 suggests that if you have an upcoming stay and if the online system (i.e. website/app) loses your confirmation number, and your online/telephone correspondence with corporate hotlines get you nowhere, call the hotel directly and give them your name and check-in date. Chances are quite high they'll find the confirmation number on their end and they will add it back to your online profile. It's a 2-minute fix; and a better day when we all don't have to be troubled by 'bugs'.
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
__________________________________________________
(Below is Marriott's own guidance about this 'bugs' thread)
If you're here, you are obviously experiencing some issues with the web site. Our apologies for any inconvenience. We have an interest in giving you the best web experience possible, so here are some tips on how to get any problems resolved:
First of all, the web assistance team has this suggestion for you:
"We first suggest the normal steps of clearing their cache (temporary files) and cookies, logging out of their Marriott Bonvoy account online, then close all browser windows before trying again. Please note that clearing cookies may also remove any stored passwords in the browser.
It is important for them to log out to ensure no bad/old data is saved and so that the online account has a chance to refresh.
You may already be aware of this, but note that cache and cookies are 2 different things. The cache memory is what remembers old content for faster page loading and may cause errors after updates. Cookies are mostly only meant for tracking during the current session. Both can still remember old errors that may have existed in the browser."
You should also be aware that being on a VPN sometimes interferes with your browsing experience. Try browsing without being on a VPN and see if this fixes the issue.
If none of this resolves your issue(s), you can you can send an email to [email protected] along with any screenshots leading up to and including the error message.
It also helps if you include the following information in your email:
-What browser(s) have you tried? Is the issue happening over multiple browsers or just one?
-Are you using a desktop/laptop or a mobile device?
-If you are using mobile device does this issue persist when on a desktop/laptop?
Once we have this information, we can forward it on to the web assistance team for further review, so please be as complete as possible.
If you are having an issue with any of the Marriott Bonvoy apps, you can send the following information directly to the Marriott Bonvoy App team at [email protected]:
-What device and operating system are you using?
-What version of our app do you have installed?
-What is the problem you have encountered?
__________________
Best regards,
William R. Sanders
Social Media Specialist
Marriott International
[email protected]
Marriott.com website : bugs, glitches and outages
Jun 10, 2018, 9:36 am
#61
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Jun 10, 2018, 3:30 pm
#64
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
That's a pretty picture of a hotel you're not able to book.
RANT: Another example of form over function. Instead of making the website look nice (and different from how it looked earlier), please just make it work!
RANT: Another example of form over function. Instead of making the website look nice (and different from how it looked earlier), please just make it work!
Jun 10, 2018, 4:28 pm
#65
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I'm assuming this has something to do with the backend necessary to convert all the SPG hotels to the Marriott system but pretty embarrassing.
Jun 11, 2018, 10:06 am
#66
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
It worked just fine last year ... wonder if Arne is getting an update on the loss of reservations from website issues. This is my travel planning day!
I'm assuming this has something to do with the backend necessary to convert all the SPG hotels to the Marriott system but pretty embarrassing.
I'm assuming this has something to do with the backend necessary to convert all the SPG hotels to the Marriott system but pretty embarrassing.
Jun 11, 2018, 12:56 pm
#67
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,468
It worked just fine last year ... wonder if Arne is getting an update on the loss of reservations from website issues. This is my travel planning day!
I'm assuming this has something to do with the backend necessary to convert all the SPG hotels to the Marriott system but pretty embarrassing.
I'm assuming this has something to do with the backend necessary to convert all the SPG hotels to the Marriott system but pretty embarrassing.
Jun 11, 2018, 1:05 pm
#68
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,643
Site down again
What is this drivel?
Unable to Sign In
We love our members, and our members love the idea of Marriott Rewards and Starwood Preferred Guest coming together to deliver additional benefits, like linking accounts. We promise your new rewards are worth the wait - try again soon! If you have other account or stay-related needs, please call Marriott Rewards customer support at 801-468-4000 in the US and Canada. For international customer support numbers, please visit our directory.
We love our members, and our members love the idea of Marriott Rewards and Starwood Preferred Guest coming together to deliver additional benefits, like linking accounts. We promise your new rewards are worth the wait - try again soon! If you have other account or stay-related needs, please call Marriott Rewards customer support at 801-468-4000 in the US and Canada. For international customer support numbers, please visit our directory.
Jun 11, 2018, 1:55 pm
#69
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,197
I hope everyone here submits complaints to Marriott (when the garbage site is back up) detailing these experiences, and how it is driving booking to the competition. Of course it'll probably take 2-3 weeks to get a response now with how bad cust support has gotten too.
Jun 12, 2018, 11:01 am
#70
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,197
The trash website is down again... trying to log in I just get the following:
General Error
We are experiencing technical difficulties. Please try again.
Jun 12, 2018, 1:32 pm
#72
Join Date: Jan 2018
Programs: Marriott Bonvoy Ambassador Elite, United Premier Silver, National Executive Elite
Posts: 151
I've been able to log in this afternoon (wasn't this morning). However, I noticed that when I try to book an award reservation that's more points than I have, it won't allow me to do so. Has anyone else had this issue?
Jun 12, 2018, 2:45 pm
#73
Join Date: Sep 2012
Posts: 625
This has been happening for a while for me - it tells me about point advance, but the site doesn't have a button to click to reserve the room. I had to transfer points instantaneously from SPG, only to see my poor understanding of instantaneous actually means 12-24 hours.
Jun 12, 2018, 2:55 pm
#74
Join Date: Aug 2012
Location: SLC
Programs: DL FO, KM, & 1.7MM; UA nothing; HH♦; National EE
Posts: 6,344
I just thought I logged in and clicked on the account button. It said "Welcome Back, Jessica. Sign in to make faster reservations and enjoy exclusive member features." My name's not Jessica. Below it shows my actual name and membership level.
I refreshed the page and now it says "Welcome Back, Richard..." My name's not Richard either. Or Dylan, Mary, Heidi, or Thomas. It is kind of amusing to see the different names it calls me.
I refreshed the page and now it says "Welcome Back, Richard..." My name's not Richard either. Or Dylan, Mary, Heidi, or Thomas. It is kind of amusing to see the different names it calls me.
Jun 12, 2018, 2:56 pm
#75
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Extremely slow and when it finally let me log in, unable to see upcoming reservations. Cannot see activity passed the initial 5, changing number to show on page / time period, would not make any difference.
Unable to make reservation either.
Unable to make reservation either.