Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Sep 12, 2018, 6:24 pm
#676
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
I have only had an Ambassador for a few months but I have to say I love the service and would definitely be incentivized to add more stays to hit 100 if I was close.
My Ambassador called me yesterday proactively just to make sure that all of my issues had been resolved and to discuss a game plan on getting my points refunded
on 2 upcoming Cat 8 award stays. (It is more complicated because I booked Specialty Select instead of Standard)
I had several issues that she made certain were resolved. She had tracked down the points transfer that was initiated on 8/16 and made sure it credited as of 8/17 so that it wouldn't be over the new Marriott limit (it was 34,000 Starpoints) She issued a refund of points for my stay in Anchorage 8/17-8/19. Somehow because it happened during the changeover I was charged double.
Aside from our actual Ambassadors, we have the new benefits for Ambassador Elites. I am happy to see the post above regarding the upgrade at the Ritz Carlton Geneva.
I will start including Ritz Carltons if they give better recognition.
My Ambassador called me yesterday proactively just to make sure that all of my issues had been resolved and to discuss a game plan on getting my points refunded
on 2 upcoming Cat 8 award stays. (It is more complicated because I booked Specialty Select instead of Standard)
I had several issues that she made certain were resolved. She had tracked down the points transfer that was initiated on 8/16 and made sure it credited as of 8/17 so that it wouldn't be over the new Marriott limit (it was 34,000 Starpoints) She issued a refund of points for my stay in Anchorage 8/17-8/19. Somehow because it happened during the changeover I was charged double.
Aside from our actual Ambassadors, we have the new benefits for Ambassador Elites. I am happy to see the post above regarding the upgrade at the Ritz Carlton Geneva.
I will start including Ritz Carltons if they give better recognition.
Sep 12, 2018, 6:42 pm
#677
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
As far as I can tell, the abbreviations on the website that drive the pictures showing our status have not changed anything at the property level. One more stay this week but the two legacy MR properties have both have confirmed that they aren't seeing anything different although both knew I was an X4.
Sep 13, 2018, 12:58 am
#678
Join Date: Sep 2017
Posts: 575
Just hit Ambassador today. How long will it take for 'My Ambassador" to give me a call? How long will it take for the hotels to see I am a ambassador when I check in? Just trying to get a time table and what to expect!
Sep 13, 2018, 5:35 am
#679
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I wouldn't get too excited for the rest of this year, as it seems the service is backlogged.
Sep 13, 2018, 7:23 am
#680
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
Sep 13, 2018, 7:32 am
#681
Join Date: Aug 2010
Programs: Hilton Diamond, Marriott Ambassador
Posts: 78
Don't hold your breath. I qualified when I merged accounts but I'm still waiting to be contacted. I have quite a few reservations coming up where I would like to use Your24 but can't do that till I get assigned an Ambassador.
Sep 13, 2018, 7:37 am
#682
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Have you tried the Plat line? As long as you have the 100+ nights, they should be able (willing is another question) to help.
Sep 13, 2018, 7:45 am
#683
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,400
Sep 13, 2018, 8:15 am
#684
Join Date: Aug 2010
Programs: Hilton Diamond, Marriott Ambassador
Posts: 78
I did. Unfortunately they were unable to help. They told me that only an Ambassador can make a Your24 request and I would have to wait to be assigned one. One of the agents was willing to send a request to the property for the late Your24 checkout, explaining that I was waiting to be assigned an Ambassador so I was unable to place a request officially. But she did say that it would only be a request from her end and the property had the right to refuse.
Sep 13, 2018, 8:19 am
#685
Join Date: Aug 2010
Programs: Hilton Diamond, Marriott Ambassador
Posts: 78
I've actually qualified both ways now. I had 92 SPG nights and 10 MR nights when I merged accounts, along with $27,000 spending. Now I've crossed 100 SPG nights for the year.
Sep 13, 2018, 8:19 am
#686
Join Date: Oct 2009
Location: ATL
Programs: DL PM 2 Mil Miler, HZ PC, Marriott LT TI, AMB, Hilton Diamond
Posts: 556
I made Ambassador at the merger and my Ambassador called me yesterday. We talked about some upcoming stays, likes and dislikes. She then emailed me some additional info. She seems like she is on the ball and time will tell.
Sep 13, 2018, 6:33 pm
#687
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Of course, one of our regular posters has a highly engaged ambassador who seems to reach out to many of the properties where he stays.
Sep 13, 2018, 6:34 pm
#688
Join Date: Dec 2013
Programs: AC SE100K, Bonvoy Ambassador Elite, Hilton Silver
Posts: 340
My ambassador, who I’ve had for 2 years, has gone missing. No returned emails or phone calls since last week. No contact from the global team either. Just silence.
Sep 13, 2018, 7:42 pm
#689
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Sep 13, 2018, 7:54 pm
#690
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
At my first post merger stay last week at the new Westin Carlsbad Resort the FDC welcomed me as an Ambassador guest. My Ambassador did not call. The FDC said she could see my status on her screen “as a note.” I am guessing the hotels still get their daily lists and Room Control made the notes.