Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Aug 26, 2018, 5:39 pm
#556
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
You got your ambassador already? I have 163 nights this year and have spent over $23,000 this year, but my status is incorrectly listed as Platinum Premier Elite but doesn't list Ambassador. It used to list Ambassador but not anymore. I have contacted Marriott about this because I'm hoping my ambassador can help me with an upcoming reservation.
Hope you get yours updated soon! When you do hear from your ambassador, please share what you hear ... so we understand what to expect. For example, a number of legacy SPG folks says they received a questionaire when they hit the threshold but I don't remember it when I was invited under the legacy MR program.
Aug 26, 2018, 5:43 pm
#557
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
My ambassador carries forward from legacy SPG and so we already have a direct line of communication. My status post-combining briefly reflected AMB status, no longer does.
Just FYI, don't put too much stock in what an ambassador can accomplish - especially right now with all of the chaos. Don't get me wrong, I'll miss having one after not qualifying in '18 for '19, but there are limits to what they can accomplish and, depending on your specific ambassador, YMMV wildly.
Just FYI, don't put too much stock in what an ambassador can accomplish - especially right now with all of the chaos. Don't get me wrong, I'll miss having one after not qualifying in '18 for '19, but there are limits to what they can accomplish and, depending on your specific ambassador, YMMV wildly.
Aug 26, 2018, 5:48 pm
#558
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I have only had an Ambassador for a few months and she has been awesome- and has always promptly responded to my emails. I emailed her on 8/19 and then headed into Denali National Park where I was unplugged for 5 days. On the 24th when I had internet again I combined accounts which correctly lists me as PPE with Ambassador (I have 157 nights YTD). I was surprised she hadn’t responded to my email so I emailed again. And again yesterday. And today. And crickets. So weird
I will try calling her tomorrow.
Anyone else with this this issue?
I will try calling her tomorrow.
Anyone else with this this issue?
Aug 26, 2018, 6:16 pm
#559
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 880
I have only had an Ambassador for a few months and she has been awesome- and has always promptly responded to my emails. I emailed her on 8/19 and then headed into Denali National Park where I was unplugged for 5 days. On the 24th when I had internet again I combined accounts which correctly lists me as PPE with Ambassador (I have 157 nights YTD). I was surprised she hadn’t responded to my email so I emailed again. And again yesterday. And today. And crickets. So weird
I will try calling her tomorrow.
Anyone else with this this issue?
I will try calling her tomorrow.
Anyone else with this this issue?
Aug 26, 2018, 7:14 pm
#560
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
I have only had an Ambassador for a few months and she has been awesome- and has always promptly responded to my emails. I emailed her on 8/19 and then headed into Denali National Park where I was unplugged for 5 days. On the 24th when I had internet again I combined accounts which correctly lists me as PPE with Ambassador (I have 157 nights YTD). I was surprised she hadn’t responded to my email so I emailed again. And again yesterday. And today. And crickets. So weird
I will try calling her tomorrow.
Anyone else with this this issue?
I will try calling her tomorrow.
Anyone else with this this issue?
Aug 26, 2018, 7:37 pm
#561
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Just FYI, don't put too much stock in what an ambassador can accomplish - especially right now with all of the chaos. Don't get me wrong, I'll miss having one after not qualifying in '18 for '19, but there are limits to what they can accomplish and, depending on your specific ambassador, YMMV wildly.
Aug 26, 2018, 7:45 pm
#562
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I have to be honest. 2 stays this the merger In Marriott properties and had the best upgrade ever in those properties (recurring guest and had to fight for a room with a view upgrade in the past).
Sounfs that in both cases the reservation and front desk was kind of impressed to be contacted by ambassodor prior the stay. They both told me that it’s first time they have someone calling them prior to stay.
Lets hope this will last and that spg ambassador will continue to make it happens even at Marriott properties.
Sounfs that in both cases the reservation and front desk was kind of impressed to be contacted by ambassodor prior the stay. They both told me that it’s first time they have someone calling them prior to stay.
Lets hope this will last and that spg ambassador will continue to make it happens even at Marriott properties.
I’m also entertained that both Marriott hotels were so impressed to be contacted by an Ambassador...and that contact clearly made a major difference in both hotel experience. Some others continue to believe the only way to recognize elite status is through an automated code at the front desk. Clearly, that wasn’t the case here; your Ambassador contacted the hotels and had major impact, you still had tremendous recognition and still got impressive upgrades. Go figure.
Aug 26, 2018, 8:14 pm
#563
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
If I log in to my Marriott account however it says current status PP but no AMB.
Aug 26, 2018, 9:33 pm
#564
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 880
Same issue here. I currently have AMB but I expected the SPG website to tell me it's until end of 2018, because I do no have 100 SPG nights in 2018 yet. I am over 100 nights SPG+Marriott but spend is not over 20k yet. But website says AMB until end of 2019.
If I log in to my Marriott account however it says current status PP but no AMB.
If I log in to my Marriott account however it says current status PP but no AMB.
Aug 27, 2018, 5:57 am
#565
Join Date: Apr 2004
Location: FLL
Programs: UA 1K, B6 Mosaic
Posts: 824
You got your ambassador already? I have 163 nights this year and have spent over $23,000 this year, but my status is incorrectly listed as Platinum Premier Elite but doesn't list Ambassador. It used to list Ambassador but not anymore. I have contacted Marriott about this because I'm hoping my ambassador can help me with an upcoming reservation.
Aug 27, 2018, 6:00 am
#566
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Just received an email from my ambassador that she is leaving "the company".
Ex-SPG, is it a coincidence or Marriott is restructuring, outsourcing or whatever?
Ex-SPG, is it a coincidence or Marriott is restructuring, outsourcing or whatever?
Aug 28, 2018, 6:54 pm
#567
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
Aug 28, 2018, 7:00 pm
#568
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I had several email responses from my Ambassador today:
(1) email letting me know she doesn't have access to my credit card info any more, thereby needing me to forward my info to the StR Florence concierge for our excursions (this was one of the very nice perks before, so I hope the systems IT post-merge will allow that again!)
(2) email letting me know my 90K points will be refunded within 48 hours for my upcoming StR San Francisco booking
(3) email letting me know my points will be refunded within the next 7 days for future StR Bal Harbour and StR Bahia Beach stays
(1) email letting me know she doesn't have access to my credit card info any more, thereby needing me to forward my info to the StR Florence concierge for our excursions (this was one of the very nice perks before, so I hope the systems IT post-merge will allow that again!)
(2) email letting me know my 90K points will be refunded within 48 hours for my upcoming StR San Francisco booking
(3) email letting me know my points will be refunded within the next 7 days for future StR Bal Harbour and StR Bahia Beach stays
Aug 28, 2018, 7:44 pm
#569
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
I had several email responses from my Ambassador today:
(1) email letting me know she doesn't have access to my credit card info any more, thereby needing me to forward my info to the StR Florence concierge for our excursions (this was one of the very nice perks before, so I hope the systems IT post-merge will allow that again!)
(2) email letting me know my 90K points will be refunded within 48 hours for my upcoming StR San Francisco booking
(3) email letting me know my points will be refunded within the next 7 days for future StR Bal Harbour and StR Bahia Beach stays
(1) email letting me know she doesn't have access to my credit card info any more, thereby needing me to forward my info to the StR Florence concierge for our excursions (this was one of the very nice perks before, so I hope the systems IT post-merge will allow that again!)
(2) email letting me know my 90K points will be refunded within 48 hours for my upcoming StR San Francisco booking
(3) email letting me know my points will be refunded within the next 7 days for future StR Bal Harbour and StR Bahia Beach stays
I always got great responsive service from my ambassador before, which is in stark contrast with now, hence my recent worries.
I understand that each ambassador might have been assigned a number of new clients on August 18th which is leading to higher workload. In addition the IT issues means that existing clients have a greater need for their ambassador, causing a double whammy.
For these reasons I was patient and waited over a week for one of my requests to be handled because it was not immediately urgent. However severa days later once I was facing a cancellation deadline I sent a follow-up and still nothing, so it is more disturbing to get no response even for something that has become somewhat more urgent. I ended up calling the ambassador line and it was fixed so no big deal. But I am just wondering what is going on especially since there is at least one other FTer to whom the same is happening (@damon88).
Aug 28, 2018, 8:04 pm
#570
Join Date: Jan 2006
Location: LAX
Programs: AA EXPPLT, United 1K, *wood PLT, Delta Gold, Hyatt Diamond, Southwest A-list
Posts: 392
I am glad to see there does not appear to be widespread deterioration in the ambassador service post August 18th.
I always got great responsive service from my ambassador before, which is in stark contrast with now, hence my recent worries.
I understand that each ambassador might have been assigned a number of new clients on August 18th which is leading to higher workload. In addition the IT issues means that existing clients have a greater need for their ambassador, causing a double whammy.
For these reasons I was patient and waited over a week for one of my requests to be handled because it was not immediately urgent. However severa days later once I was facing a cancellation deadline I sent a follow-up and still nothing, so it is more disturbing to get no response even for something that has become somewhat more urgent. I ended up calling the ambassador line and it was fixed so no big deal. But I am just wondering what is going on especially since there is at least one other FTer to whom the same is happening (@damon88).
I always got great responsive service from my ambassador before, which is in stark contrast with now, hence my recent worries.
I understand that each ambassador might have been assigned a number of new clients on August 18th which is leading to higher workload. In addition the IT issues means that existing clients have a greater need for their ambassador, causing a double whammy.
For these reasons I was patient and waited over a week for one of my requests to be handled because it was not immediately urgent. However severa days later once I was facing a cancellation deadline I sent a follow-up and still nothing, so it is more disturbing to get no response even for something that has become somewhat more urgent. I ended up calling the ambassador line and it was fixed so no big deal. But I am just wondering what is going on especially since there is at least one other FTer to whom the same is happening (@damon88).