Marriott15

Wanted to get everyone's thoughts and opinions on this. So I stay in 4-5 different hotels a week. I have a buddy who is a travel agent for American Express and he books all of my travel for my job! He loves doing it and keeps on top of my Marriott Account. So if I want to go to blah blah place I give him a call and he tells me my different hotel options and what the prices are and how close they are to my meeting's ECT. Probably saves me 2-3 hours a week. He is a huge help! He has my Marriott account login to make sure all the points post and if there is ever a issue he will call Marriott on the platinum line and pretend he is me and gets it all sorta out. Basically he is my travel agent lol and we travel together a lot on points I redeem. So he gets pay back a little.

So I wanted to see if Marriott allows say a assistant or travel agent to call in on their behalf to your Ambassador to get stuff fixed. I don't want to have him keep pretending it is me. I also don't want the ambassador asking why are you calling from 2 different numbers and your voice sounds differently!

bhrubin

kaizen7

mvitale

So I talked to my Ambassador today. She's very nice and personable. Of course, I would imagine that one doesn't get into her position without being nice and personable.

She first described the Ambassador program to me -- most of which I knew about from being an active participant here on FT. She had a set of questions to ask me (What's your room preference, what's your bed preference, do you have anyone else such as a wife or kids that you'd like me to know about, etc.) After we went through those, she asked me if there was anything else she could help me with. While on the phone, I said no...Because I forgot that I wanted to add my girlfriend to an upcoming SPG stay. So instead of calling her back, I emailed her directly. I haven't yet heard back from her on this matter, and I just checked the reservation. I'm not familiar enough with the SPG website to know precisely where to look, or if it will show up on there if she's accomplished the task, but I'm not really all that concerned about it either. The stay isn't until November, so there's plenty of time to get it fixed.

-mvitale

bhrubin

gbrait85

Any chance I can get help contacting my ambassador, I have an upcoming stay in the Ritz Tokyo next week, and would need some help coordinating some requirements as this is a special occasion. I've had ambassador status since the merger and currently sit at 153 nights and 39K spend

Thanks

kaizen7

MSPeconomist

kaizen7

txpenny

She contacted me.

YYJMSP

I have the same Ambassador I had from before, and he continues to be a bit of a dud. I don't think I've really experienced anything unusually good during a stay that I can attribute to his intervention.

anyways, the issue that I have has to do with the status level displayed. after the merge, it correctly showed PP with Amb status, and LTP (as I don't expect the LTPP to update until sometime in Jan). then a few weeks ago, the Amb status stopped being shown. I've asked him to look into this, but it sounds to me like he isn't following up on it, and just blindly assuring me I have Amb status now, and have more than enough SPG nights this year to requalify for Amb status for next year (as the lack of a $20K USD spend is not relevant this one last time).

anyone else have their Amb status no longer indicating?

suggestions on how to get someone to actually look to make sure this isn't yet another IT issue that needs to be resolved? the last time I contacted general help it took them two weeks to respond, and by then the issue had been resolved already.

on the plus side, I have to say that everything else appears to be working and correct now in my account.

MSPeconomist

davidsc111

Newly qualified (with the merge), received my email yesterday afternoon.

MSPeconomist

damon88