Dec 4, 2018, 10:44 am
Last edit by: HHQX888
Ambassador Service general email address: [email protected]
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Ambassador Service general phone line (USA): (866) 924-9885
Europe: +353-21-4861 222
USA: +1-866-924-9885
Asia : +86-20-38157156
Marriott Bonvoy ‘Ambassador Elite’ Level : experiences (2020 and earlier)
Nov 11, 2018, 2:35 pm
#1201
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
Once again, I know we’re on the Internet, but it might be good for us to show empathy and understanding that our own experiences might not be the same as others.
I think my Imperial booking today is the first time i’ve had an option to add an SNA arrive since the merger. The button was just missing on previous stays. I have heard others had the same problem - hopefully this will be resolved for good once all hotels are on the Marriott platform, but of course we are likely to be stuck with a large number of Marriott hotels adding normal rooms instead of suites into the pool. At least former SPG hotels will hopefully be consistently back online.
I think my Imperial booking today is the first time i’ve had an option to add an SNA arrive since the merger. The button was just missing on previous stays. I have heard others had the same problem - hopefully this will be resolved for good once all hotels are on the Marriott platform, but of course we are likely to be stuck with a large number of Marriott hotels adding normal rooms instead of suites into the pool. At least former SPG hotels will hopefully be consistently back online.
Nov 11, 2018, 2:41 pm
#1202
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Once again, I know we’re on the Internet, but it might be good for us to show empathy and understanding that our own experiences might not be the same as others.
I think my Imperial booking today is the first time i’ve had an option to add an SNA arrive since the merger. The button was just missing on previous stays. I have heard others had the same problem - hopefully this will be resolved for good once all hotels are on the Marriott platform, but of course we are likely to be stuck with a large number of Marriott hotels adding normal rooms instead of suites into the pool. At least former SPG hotels will hopefully be consistently back online.
I think my Imperial booking today is the first time i’ve had an option to add an SNA arrive since the merger. The button was just missing on previous stays. I have heard others had the same problem - hopefully this will be resolved for good once all hotels are on the Marriott platform, but of course we are likely to be stuck with a large number of Marriott hotels adding normal rooms instead of suites into the pool. At least former SPG hotels will hopefully be consistently back online.
Nov 11, 2018, 2:51 pm
#1203
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
It’s not.
Nov 11, 2018, 2:56 pm
#1204
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
And remember, Marriott's original 4pm "guarantee" was a weaselly, paper thin attempt at one, until they were called out by the bloggers. So not surprising that Marriott properties are playing fast and loose with the benefit.
Nov 11, 2018, 3:09 pm
#1205
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
SPG had it forever, but it is quite new to Marriott...really only once Starwood came into the mix for them.
And remember, Marriott's original 4pm "guarantee" was a weaselly, paper thin attempt at one, until they were called out by the bloggers. So not surprising that Marriott properties are playing fast and loose with the benefit.
And remember, Marriott's original 4pm "guarantee" was a weaselly, paper thin attempt at one, until they were called out by the bloggers. So not surprising that Marriott properties are playing fast and loose with the benefit.
https://www.flyertalk.com/forum/marr...6-16-a-23.html
I've only been denied it at legitimate convention hotels and resorts. Even in the resorts, they usually offer a less desirable alternative room to shower and store things in.
Nov 11, 2018, 3:11 pm
#1206
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
So I hadn’t checked SNAs in weeks but sure enough the option was there when I just checked and I was easily able to apply it through the APP! So it looks as if they have fixed that glitch.
(By the way- not only could I not apply SNAs mid October, neither could my Ambassador! Here is what she emailed me:
“It is a known issue we are working to resolve this includes adding the request online as well; I wasn’t able to add them either but found a colleague who was able to apply them.
I’m glad we were able to get it finalized for you. Let me know if I can help with any other upcoming travel.” )
Regarding Search. Bhrubin- do you get different results?
I just tried Mystique and Suiran again. It appears they have deleted the Suiran hair salon in China but I still get the wrong results.
(Cuirana Spain)
Nov 11, 2018, 3:21 pm
#1207
Join Date: Jan 2006
Location: LAX
Programs: AA EXPPLT, United 1K, *wood PLT, Delta Gold, Hyatt Diamond, Southwest A-list
Posts: 392
i have had the same problem with searches and also missing information for 2 months.
Nov 11, 2018, 3:40 pm
#1208
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
So I hadn’t checked SNAs in weeks but sure enough the option was there when I just checked and I was easily able to apply it through the APP! So it looks as if they have fixed that glitch.
(By the way- not only could I not apply SNAs mid October, neither could my Ambassador! Here is what she emailed me:
Regarding Search. Bhrubin- do you get different results?
I just tried Mystique and Suiran again. It appears they have deleted the Suiran hair salon in China but I still get the wrong results.
Agreed the search logic is extremely poor. I've see other sites pull from a similar database. I believe it is a combination of pulling almost every business in the world into the database with checking the box that allows the website to see your location. For example, if I look for a hotel by the airport in Chicago and search for ORD, I get a couple of Doctors named Ord as suggestions. But if I ignore the suggestions and just click search, I get hotels near ORD.
If I type in Suiran, I get the Spanish suggestion but if I ignore the suggestions and click search, I get the Suiran hotel at the top of the list.
A website shouldn't be this hard ... I presume they are using offshore developers on this who don't actually travel or make reservations. I was very surprised to see the latest quarter report that didn't show a drop off in reservations through the website. Seems the percentage of reservations for legacy SPG properties made through Marriott.com was actually higher than through SPG.com. I would not have guessed that.
Nov 11, 2018, 3:45 pm
#1209
Join Date: Aug 2017
Location: Dallas
Programs: AA ExPlat, Marriott Ambassador, Hilton Gold, Hertz PC
Posts: 121
My M-Th stay this week will put me at 108 nights and above $20k. Fingers crossed I get lucky with my Ambassador.
Nov 11, 2018, 3:47 pm
#1210
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I will say the W Hollywood this past Monday night upgraded me to a Fantastic Suite from the SNA Marvelous Suite...but still had no welcome amenity for me. That was curious for a 1 night stay. The StR Bal Harbour and SLS Beverly Hills delivered their welcome amenities and letters a day after our arrival. So still a little curious, but not yet so egregious that I’ll call it a pattern. But I hear ya.
On our recent trip Prince de Galles, Grande Bretagne, Mystique and Domes of Elounda all delivered generous Welcome Amenities (some on multiple days). But I was surprised on our way home on our 1 night stay at the W Seattle that (although they did give us a complimentary upgrade to the Extreme Wow Suite) there was no welcome amenity.
I have always assumed this is a hotel gesture and not corporate mandated. I do hope it’s not a pattern. It’s always nice to have a chilled bottle of champagne waiting 🍾 🥂
Nov 11, 2018, 3:50 pm
#1211
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
So I hadn’t checked SNAs in weeks but sure enough the option was there when I just checked and I was easily able to apply it through the APP! So it looks as if they have fixed that glitch.
(By the way- not only could I not apply SNAs mid October, neither could my Ambassador! Here is what she emailed me:
“It is a known issue we are working to resolve this includes adding the request online as well; I wasn’t able to add them either but found a colleague who was able to apply them.
I’m glad we were able to get it finalized for you. Let me know if I can help with any other upcoming travel.” )
(By the way- not only could I not apply SNAs mid October, neither could my Ambassador! Here is what she emailed me:
“It is a known issue we are working to resolve this includes adding the request online as well; I wasn’t able to add them either but found a colleague who was able to apply them.
I’m glad we were able to get it finalized for you. Let me know if I can help with any other upcoming travel.” )
To be fair, my Ambassador couldn't apply any SNAs to my St Regis New York reservations for 2019 even before the Aug 18 integration. It took months before they got it resolved. Again, there used to be SNA issues even befor the integration. So the fact that there are issues still with Marriott IT is not a big change IMO. Sorry.
Regarding Search. Bhrubin- do you get different results?
I just tried Mystique and Suiran again. It appears they have deleted the Suiran hair salon in China but I still get the wrong results.
I just tried Mystique and Suiran again. It appears they have deleted the Suiran hair salon in China but I still get the wrong results.
Nov 11, 2018, 3:52 pm
#1212
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
I seem to remember my welcome amenity at the W Hollywood last year in one of the suites was a plastic 500ml bottle of water and some kind of chocolate bar, so I don't think bhrubin necessarily missed that much 
Unlike some other Ambassadors I never really had the frequent bottles of champagne and the like (Hyatt and Hilton have always been better at this for me), but having a nice surprise of some sort at most 5* hotels was one of the nice non-financial benefits of the SPG programme.
Unlike some other Ambassadors I never really had the frequent bottles of champagne and the like (Hyatt and Hilton have always been better at this for me), but having a nice surprise of some sort at most 5* hotels was one of the nice non-financial benefits of the SPG programme.
Nov 11, 2018, 3:58 pm
#1213
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I seem to remember my welcome amenity at the W Hollywood last year in one of the suites was a plastic 500ml bottle of water and some kind of chocolate bar, so I don't think bhrubin necessarily missed that much Unlike some other Ambassadors I never really had the frequent bottles of champagne and the like (Hyatt and Hilton have always been better at this for me), but having a nice surprise of some sort at most 5* hotels was one of the nice non-financial benefits of the SPG programme.
Unlike some other Ambassadors I never really had the frequent bottles of champagne and the like (Hyatt and Hilton have always been better at this for me), but having a nice surprise of some sort at most 5* hotels was one of the nice non-financial benefits of the SPG programme.Welcome amenities are one of those things that are nice, but not essential for me. I know others think they are more important. I've told my Ambassador I place much more priority on getting a suite upgrade than getting a welcome amenity. Of course, the best hotels execute better, and those usually get me both.
I always remind everyone that even when Ambassadors request welcome amenities (sometimes even special welcome amenities) it is up to the hotels to execute those. Some hotels execute better than others. IME, the hotels that have the best overall service tend to execute best whatever my Ambassador requests based on my priorities (and whatever requests I may have made, as well).
It's always entertaining for me to see hotels--that slip up on so many other details--trying to blame my Ambassador for the lack of some other request being fulfilled. It's pretty obvious to me that the hotels are the guilty part in almost every case.
Nov 11, 2018, 4:04 pm
#1214
Join Date: Oct 2009
Location: ATL
Programs: DL PM 2 Mil Miler, HZ PC, Marriott LT TI, AMB, Hilton Diamond
Posts: 552
What the heck are SNAs? That is not in the site Glossary.
Nov 11, 2018, 4:19 pm
#1215
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764