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FAQ: How long for SPG points to transfer TO an airline; and between SPG accounts ?

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Old Apr 8, 2015, 9:32 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: margarita girl
TO AIRLINES

Aegean Airlines (A3) Initiated: Sun 22 Oct 2017 Received: Thurs 02 Nov 2017
Aegean Airlines (A3) Initiated: Thu 10 May 2018 Received: Mon 21 May 2018
Air Canada (AC) Initiated: Sat 18 Apr 2015 Received: Wed 22 Apr 2015, but dated Sat 18 Apr 2015
Air Canada (AC) Initiated: Wed 22 Apr 2015 Received: Sun 26 Apr 2015, but dated Wed 22 Apr 2015
Air Canada (AC) Initiated: Thu 7 May 2015 Received: Mon 11 May 2015, but dated Thu 7 May 2015
Air Canada (AC) Initiated: Sun 25 Oct 2015 Received: Thur 29 Oct 2015
Air Canada (AC) Initiated: Tue 12 Jul 2016 13:19 Received: Sat 16 Jul 2016 21:43
Alaska Airlines (AS) Initiated: Mon 2 Feb 2015 17:57 Received: Sat 7 Feb 2015 01.30
Alaska Airlines (AS) Initiated: Mon 21 Dec 2015 07:30 Received: Wed 23 Dec 2015 08:30
Alaska Airlines (AS) Initiated: Sat 23 Jan 2016 18:00 Received: Sun 24 Jan 2016 21:00
Alaska Airlines (AS) Initiated: Fri 26 Feb 2016 15:00 Received: Sun 28 Feb 2016 22:00
Alaska Airlines (AS) Initiated: Tue 1 Mar 2016 12:00 Received: Wed 2 Mar 2016 23:00
Alaska Airlines (AS) Initiated: Thu 21 Apr 2016 17:46 Received: Sat 23 April 2016 06:00
Alaska Airlines (AS) Initiated: Tue 9 Aug 2016Received: Wed 10 Aug 2016 after about 30 hours
Alaska Airlines (AS) Initiated: Fri 20 Aug 2016 16:00 Received: Sat 21 Aug 2016 21:00
Alaska Airlines (AS) Initiated: Thur 26 Jan 2017 09:20 Received: Fri 27 Jan 2016 14:00
Alaska Airlines (AS) Initiated: Wed Mar 1 2017 16:55 Received: Thurs Mar 2 2017
Alaska Airlines (AS) Initiated: Thur Mar 2 2017 16:55 Received: Fri Mar 3 2017
Alaska Airlines (AS) Initiated: Wed Dec 6 2017 AM Eastern Received: Fri Dec 8 2017 Evening
Alaska Airlines (AS) Initiated: Sat Dec 9 2017 AM Eastern Received: Sun Dec 10 2017 Evening
Alaska Airlines (AS) Initiated: Mon May 14 2018 PM Eastern Received: Wed May 16 2018 Morning
American Airlines (AA) Initiated: Sat 9 May 2015 Received: Wed 13 May 2015
American Airlines (AA) Initiated: Mon 29 June 2015 Received: Fri 3 July 2015
American Airlines (AA) Initiated: Tues 30 June 2015 Received: Sat 4 July 2015
American Airlines (AA) Initiated: Fri 9 Oct 2015 22:00 Received: Sun 11 Oct 2015 10:00
American Airlines (AA) Initiated: Tues 12 Jan 2016 Received: Wed 13 Jan 2016
American Airlines (AA) Initiated: Thur 18 Feb 2016 15:00 Received: Sat 20 Feb 2016 09:00
American Airlines (AA) Initiated: Mon 29 Feb 2016 23:45 Received: Tue 1 Mar 2016 23:45
American Airlines (AA) Initiated: Tue 1 Mar 2016 07:40 Received: Wed 2 Mar 2016 23:15
American Airlines (AA) Initiated: Wed 2 Mar 2016 00:45 Received: Wed 2 Mar 2016 22:30
American Airlines (AA) Initiated: Wed 2 Mar 2016 07:40 Received: Fri 4 Mar 2016 08:30
American Airlines (AA) Initiated: Sat 30 Apr 2016 00:20 Received: Sat 30 Apr 2016 23:15
American Airlines (AA) Initiated: Thu 1 Sep 2016 00:04Received: Fri 2 Sep 2016 6:30am (~30 hours)
American Airlines (AA) Initiated Dec. 2 2016 11:54am Received Dec. 4 10:00am
American Airlines (AA) Initiated Sun. Dec 4 1:14pm Received Tuesday Dec. 6 by 9:00am
American Airlines (AA) Initiated Tue. Jan 24, 2017 7:45pm Received Thu Jan 26, 2017 by 8:45am
American Airlines (AA) Initiated Thurs, Feb 8, 2018 12:26pm Received Sat, Feb 10th by 8:20am
American Airlines (AA) Initiated Mon, May 28, 2018 1am Received Tue, May 27 11 pm
American Airlines (AA) Initiated Mon, Apr 24, 2018 11 pm Received Thu, Apr 26 11 am
American Airlines (AA) Initiated Friday, August 3rd, 2018 6:45 pm Received Sunday, August 5th 11 am
Amtrak Initiated Fri. Apr 21, 2017 9:00am Received Sat Apr 22, 2017 by 10:00pm
Amtrak Initiated Thurs Mar 22 2018 1:07PM Received Fri Mar 23, 2018 by 10AM
All Nippon Airways (ANA) Initiated: Thur 6 Oct 2016 Received Thu Jan 26, 2017 by 8:45am
All Nippon Airways (ANA) Initiated: Monday 20 March 2017 Received: Monday 3 April 2017
All Nippon Airways (ANA) Initiated: Saturday, 3 Feb and Monday 5 Feb 2018 Received: Monday 19 Feb 2018
All Nippon Airways (ANA) Initiated : Friday , 13 April & Saturday,14 April 2018 Received : First lot on Tuesday17 April , second lot on Monday 23 April,2018
Asiana Airlines (OZ) Initiated: Sat 21 May 2016 Received: Thur 2 June 2016
Asiana Airlines (OZ) Initiated: Mon 1 Aug 2016 Received: Tue 16 Aug 2016
Asiana Airlines (OZ) Initiated: Sun 16 Oct 2016 Received: Tue 1 Nov 2016
Asiana Airlines (OZ) Initiated: Tue 25 Oct 2016 Received: Tue 1 Nov 2016
Asiana Airlines (OZ) Initiated: Thu 7 Apr 2017 Received: Sun 17 Apr 2017
Asiana Airlines (OZ) Initiated: Sat 12 Aug 2017 Received: Tues 22 Aug 2017
Asiana Airlines (OZ) Initiated: Sun 13 Aug 2017 Received: Wed 30 Aug 2017
Asiana Airlines (OZ) Initiated: Sun 12 Nov 2017 Received: Mon 20 Nov 2017
Asiana Airlines (OZ) Initiated: Wed 15 Nov 2017 Received: Wed 6 Dec 2017
Asiana Airlines (OZ) Initiated: Thu 25 Jan 2018 Received: Thu 8 Feb 2018
Asiana Airlines (OZ) Initiated: Mon 9 Apr 2018 and Tues 10 Apr 2018 Received: Sun 22 Apr 2018 (both transfers received approx 8:30 pm EDT)
British Airways (BA) Initiated: Tue 22 Aug 2017 Received: Tue 12 Sep 2017
British Airways (BA) Initiated: Wed 30 Aug 2017 Received: Tue 12 Sep 2017
Cathay Pacific (CX) Initiated: Mon 10 May 2015 Received: Fri 5 June 2015
Cathay Pacific (CX) Initiated: Tue 20 Oct 2015 Received: Fri 23 Oct 2015
Cathay Pacific (CX) Initiated: Mon 18 Sept 2017 Received: Sat 23 Sept 2017
Delta Airlines (DL) Initiated: Tue 7 Feb 2017 11:00 Received: Wed 8 Feb 2017 20:00
Emirates (EK) Initiated: 16 May 2016 Received: 21 May 2016
Emirates (EK) Initiated: 30 Jun 2016 Received: 02 Jul 2016
Emirates (EK) Initiated: 21 Jul 2016 Received: 23 Jul 2016
Emirates (EK) Initiated: 26 August 2016 Received: 27 August 2017
GOL (G3) Initiated: Mon 4 Jan 2016 03:15 Received: Mon 4 Jan 2016 10:15
Japan Airlines (JL) Initiated: Tue 8 Dec 2015 Received: Mon 14 Dec 2015
Japan Airlines (JL) Initiated: Fri 27 May 2016 14:00 Received: Mon 30 May 2016 16:00 (including verification email from SPG security)
Japan Airlines (JL) Initiated: Fri 25 Nov 2016 Received: Mon 28 Nov 2016
Japan Airlines (JL) Initiated: Wed 01 Feb 2017 Received: Fri 03 Feb 2017
Japan Airlines (JL) Initiated: Sat 08 Apr 2017 Received: Wed 12 Apr 2017
Japan Airlines (JL) Initiated: Sat 15 Apr 2017 Received: Mon 17 Apr 2017
Japan Airlines (JL) Initiated: Tue June 6 2017 Received: Mon June 12 2017
Japan Airlines (JL) Initiated: Wed June 7 2017 Received: Mon June 12 2017
Japan Airlines (JL) Initiated: 9:30AM PT 6/12./2017 Received: 4:00PM PT 6/14.
Japan Airlines (JL) Initiated: 9:40AM PT 6/13./2017 Received: 8:30PM PT 6/16.
Japan Airlines (JL) Initiated: Sun June 18 2017 Received: Wed June 21 2017
Japan Airlines (JL) Initiated: Thu Aug 17 2017 1830PT Received: Wed Aug 22 2017 (Evening)
Japan Airlines (JL) Initiated: Sat Aug 19 2017 0130PT Received: Wed Aug 22 2017 (Evening)
Japan Airlines (JL) Initiated: Mon May 07 2018 Received: Fri May 11 2018
Japan Airlines (JL) Initiated: Tues May 08 2018 Received: Mon May 14 2018
Japan Airlines (JL) Initiated: Sun Sep 09 2018 Received: Wed Sep 19 2018 (evening)
Japan Airlines (JL) Initiated: Mon Sep 10 2018 Received: Wed Sep 19 2018 (evening)
Korean Air (KE) Initiated: Mon 3 Oct 2016 11:00 Received: Wed 5 Oct 2016 (morning; before 07:00 ET)
Korean Air (KE) Initiated: Nov 2 2016 Received: 4 Nov 2016
Korean Air (KE) Initiated: Nov 3 2016 Received: 4 Nov 2016
Korean Air (KE) Initiated: Dec 15 2016 Received: 17 Dec 2016 (initiated afternoon/evening PDT, received morning)
Korean Air (KE) Initiated: May 16 2017 Received: 21 May 2011 (initiated morning EDT, received afternoon)
Lufthansa (LH) Initiated: Mon 7 Dec 2015 Received: Fri 11 Dec 2015
Lufthansa (LH) Initiated: Mon 4 Apr 2016 Received: Not reported, but not received at 4 day mark
Lufthansa (LH) Initiated: Fri 27 Jan 2017 (evening) Received: Tues 31 Jan 2017 (midday)
Lufthansa (LH) Initiated: Fri 18 Aug 2017 Received Thu Aug 24 2017 (possibly even earlier, since didn't check until Aug 24)
Lufthansa (LH) Initiated: Thu 8 Feb 2018 Received Mon 12 Feb 2018 or Tuesday (had not posted on Sunday, had posted on Tuesday)
Lufthansa (LH) Initiated: Wed 25 Apr 2018 Received: Sun 29 Apr 2018
Lufthansa (LH) Initiated: Sat 02 Jun 2018 Received: Wed 06 Jun 2018
Lufthansa (LH) Initiated: Sun 03 Jun 2018 Received: Thurs 07 Jun 2018
Lufthansa (LH) Initiated: Mon 04 Jun 2018 Received: Fri 08 Jun 2018
Qatar Airways (QR) Initiated: Saturday, 6 Aug 2016 Received: Tuesday, 6 Sep 2016 (31 days)
Singapore (SQ) Initiated: Thu 5 Apr 2016 Received: Not reported, but not received at 9 day mark
Singapore (SQ) Initiated: Thu 6 Apr 2016 Received: Not reported, but not received at 14 day mark
Singapore (SQ) Initiated: Mon 27 Jun 2016 Received: Mon 4 Jul 2016
Singapore (SQ) Initiated: Wed 19 Oct 2016 Received: Mon 24 Oct 2016
Singapore (SQ) Initiated: Thu 16 Mar 2017 Received: Mon 20 Mar 2017
Singapore (SQ) Initiated: Fri 09 Mar 2018 Received: Mon 12 Mar 2018
Singapore (SQ) Initiated: Thu 03 May 2018 Received: Mon 07 May 2018
Singapore (SQ) Initiated: Fri 04 May 2018 Received: Mon 07 May 2018
Singapore (SQ) Initiated: Sat 02 June 2018 Received: Mon 04 June 2018
Singapore (SQ) Initiated: Mon 24 Sept 2018 Received: Mon 01 Oct 2018
United Airlines (UA) Initiated: Wed 9 May 2018 Received: Mon 22 May 2018
Virgin America (VX) Initiated: Wed 25 May 2016 Received: ESTIMATED Wed 8 Jun 2016 (required SPG follow up and Lurker intervention)
Virgin America (VX) Initiated: Sat 17 Jun 2016 00:17 Received: Sat 17 Jun 2016 08:51
Virgin America (VX) Initiated: Fri 24 Jun 2016 20:00 Received: Sat 25 Jun 2016 09:00
Virgin America (VX) Initiated: Sat 25 Jun 2016 07:30 Received: Sun 26 Jun 2016 08:30
Delta Airline (DL) Initiated: Mon, October 23rd 2017 12:38 Received: Tuesday, October 24th 2017 19:00


BETWEEN ACCOUNTS

Initiated: Wed 7 Oct 2015 Received: Fri 9 Oct 2015
Initiated: Mon 11 Jan 2016 21:00 Received: Thu 14 Jan 2016 10:00
Initiated: Fri 26 Feb 2016 15:00 Received: Tue 1 Mar 2016 12:00
Initiated: Wed 20 Jul 2016 15:00 Received: Wed 27 Jul 2016 12:00
Initiated: 21 AUG 2016 13:00 PDT Received: 26 AUG 2016 17:00 PDT
Initiated: 15 SEP 2016 19:00 EDT Received: 16 SEP 2016 12:00 EDT (10:00+1 EMail Query re PO Box - Replied with proof 10:30+1EDT)
Initiated: Mon 29 May 2017 Received: Friday 2 June 2017
Initiated: Sunday, January 7, 2018, Received:
Initiated: Monday, May 21st, 2018, Received: Sunday May 27th, 2018
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FAQ: How long for SPG points to transfer TO an airline; and between SPG accounts ?

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Old Oct 24, 2016, 9:29 am
  #511  
 
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
SPG to SQ Krisflyer
Initiated: 19 October (Wed., 12:00 PDT)
Received: 24 October (Mon., 08:00 PDT)

I could have received it earlier but I don't know since I didn't check my account over the weekend. Wiki updated.
nov11 is offline  
Old Nov 2, 2016, 8:43 am
  #512  
 
Join Date: Dec 2015
Location: DCA
Posts: 818
SPG to Asiana:
Transfer 1: Initiated: 10/16, received 11/1
Transfer 2: Initiated 10/25, received 11/1

I wonder if they have to process these manually on their end. Perhaps they finally got around to processing my first transfer, noticed the second pending transfer and just did them at the same time?

Added to Wiki.
bodiddely is offline  
Old Nov 3, 2016, 4:22 am
  #513  
 
Join Date: Nov 2013
Posts: 42
Originally Posted by bodiddely
SPG to Asiana:
Transfer 1: Initiated: 10/16, received 11/1
Transfer 2: Initiated 10/25, received 11/1

I wonder if they have to process these manually on their end. Perhaps they finally got around to processing my first transfer, noticed the second pending transfer and just did them at the same time?

Added to Wiki.
This is concerning for me since I transferred on 10/13 for Asiana and I still have not received my miles.
hoyohoyo123 is offline  
Old Nov 4, 2016, 7:42 pm
  #514  
 
Join Date: Dec 2015
Location: DCA
Posts: 818
Originally Posted by hoyohoyo123
This is concerning for me since I transferred on 10/13 for Asiana and I still have not received my miles.
Agreed that is concerning. Starwood Lurker, if there is any way you could contact Asiana about streamlining/speeding up their SPG transfer process and timeline, that would be most appreciated
bodiddely is offline  
Old Nov 5, 2016, 7:31 am
  #515  
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Originally Posted by bodiddely
Originally Posted by hoyohoyo123
This is concerning for me since I transferred on 10/13 for Asiana and I still have not received my miles.
Agreed that is concerning. Starwood Lurker, if there is any way you could contact Asiana about streamlining/speeding up their SPG transfer process and timeline, that would be most appreciated

Hi hoyohoyo123,

Transfers from SPG to Asiana shouldn’t take more than 18 days. Do you mind emailing us your SPG details so we can look into it?

Thanks in advance.

Alexis Lhopital
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker IV is offline  
Old Nov 21, 2016, 9:52 am
  #516  
 
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
transfer to AA took 3 days.

SPG to Aadvantage
Transfer 20K to AA initiated 11/16/16 @1:11pm. I received 25K on 11/19/19.

Second transfer:
Initiated 12/2/16 @11:54am 60K points. Received 75K points 12/4/16 by 10:00am

Third transfer:
initiated 12/4/16 @1:14pm 31K points. Received 36K points 12/6/16 by 9:00am

Should have enough now for 2 J seats to return from Europe after a cruise next year, assuming I can find the award seats.

Last edited by susiesan; Dec 6, 2016 at 8:30 am
susiesan is offline  
Old Nov 28, 2016, 9:18 am
  #517  
 
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
JAL

SPG to JAL Mileage Bank

Initiated: 25 November (Fri., 11:00 PST)
Received: 28 November (Mon., 08:00 PST)

Wiki updated.
gpeso8 is offline  
Old Nov 29, 2016, 12:08 pm
  #518  
 
Join Date: Sep 2012
Posts: 55
Between Accounts:

Initiated: 25 November (Friday, 10:27 EST)
Received: 29 November (Tuesday)
macchiato is offline  
Old Dec 3, 2016, 6:09 pm
  #519  
 
Join Date: Nov 2016
Posts: 9
Does anyone know why SPG to Korean Air transfers are slower than before?

Initiated: 24 November, 2016
Not yet received

This is my 3rd transfers, the two others took only 2-3 business days to complete.

Starwood Lurker, any advice would be greatly appreciated
jun_fox is offline  
Old Dec 5, 2016, 1:40 pm
  #520  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by jun_fox
...Starwood Lurker, any advice would be greatly appreciated
If it has been longer than five business days, you need to call the customer contact center nearest you and ask for an airline transfer follow-up to be done. Or, if you prefer, send the details to the email address below.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Dec 6, 2016, 3:07 pm
  #521  
 
Join Date: Nov 2016
Posts: 9
Originally Posted by Starwood Lurker
If it has been longer than five business days, you need to call the customer contact center nearest you and ask for an airline transfer follow-up to be done. Or, if you prefer, send the details to the email address below.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Thank you! I have requested an airline transfer follow-up. ^
jun_fox is offline  
Old Dec 8, 2016, 7:27 pm
  #522  
 
Join Date: Nov 2016
Posts: 9
Update: The starpoints were eventually returned to my SPG account.
jun_fox is offline  
Old Dec 8, 2016, 9:02 pm
  #523  
 
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
Originally Posted by jun_fox
Update: The starpoints were eventually returned to my SPG account.
Why?
JIMCHI is offline  
Old Dec 8, 2016, 10:24 pm
  #524  
 
Join Date: Nov 2016
Posts: 9
I requested an airline transfer follow-up, and I assume SPG Program Services were unable push through the transfer to Korean Air. Therefore, my points were returned.
jun_fox is offline  
Old Dec 8, 2016, 10:38 pm
  #525  
 
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,425
Originally Posted by jun_fox
I requested an airline transfer follow-up, and I assume SPG Program Services were unable push through the transfer to Korean Air. Therefore, my points were returned.
That's not acceptable. Why hasn't the Lurker helped and responded here ???
We're you making an unreasonable short time for these to post? Doesn't sound like it, nor did you have any info from Starwood as for the reason. On the surface, it seems like you were just brushed off.
JIMCHI is offline  


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