Canadian SPG American Express
Nov 5, 2018, 6:29 pm
#2131
Join Date: Dec 2011
Location: West
Posts: 3,357
Check the bottom of the last page of your last AMEX SPG PDF or printed statement. There should be two boxes in the middle or right hand side in the Starwood Perferred Guest Awards section:
SPG Awards
Annual Reset Date:
Net Purchases
To Date $:
Reports on the USA Amex SPG card in another flyertalk thread are indicating that the free night certificate is posting on the 2nd of the month. (Oct 2, Nov 2).
SPG Awards
Annual Reset Date:
Net Purchases
To Date $:
Reports on the USA Amex SPG card in another flyertalk thread are indicating that the free night certificate is posting on the 2nd of the month. (Oct 2, Nov 2).
Nov 5, 2018, 9:39 pm
#2132
Join Date: Dec 2013
Location: Toronto
Programs: AC E35K, Marriott Platinum Premier
Posts: 19
Nov 6, 2018, 2:07 pm
#2133
Join Date: Dec 2007
Location: YYZ
Programs: National EE
Posts: 419
Do you recall when your annual fee posted or what your annual reset date is? Just trying to get an idea of how long it's taking up here in Canada for the AMEX free night certificate to post.
Nov 6, 2018, 6:27 pm
#2134
Join Date: Jan 2012
Location: YVR YLW PSP
Programs: SE 100K MM,UA Gold, Marriott Titanium,Hilton Diamond, Golden Circle Jade, National Exec Elite
Posts: 408
Mine posted 10/29 for a Late August renewal....
Larger question on a different SPG card is I just rolled through 40K spend on a May reset date, given a free night was the deal then for 40K spend, should I expect that night to be awarded?
Larger question on a different SPG card is I just rolled through 40K spend on a May reset date, given a free night was the deal then for 40K spend, should I expect that night to be awarded?
Nov 6, 2018, 10:05 pm
#2135
Join Date: Sep 2012
Posts: 625
I received a 40k spend certificate in early September, so I believe you will also within days of the transaction posting.
Nov 7, 2018, 2:24 am
#2136
Join Date: Dec 2013
Location: Toronto
Programs: AC E35K, Marriott Platinum Premier
Posts: 19
My annual reset date is January 21. So I might be in the front of the pack!
Nov 7, 2018, 9:44 am
#2137
Join Date: Jan 2012
Location: YVR YLW PSP
Programs: SE 100K MM,UA Gold, Marriott Titanium,Hilton Diamond, Golden Circle Jade, National Exec Elite
Posts: 408
thanks! good to hear
Nov 7, 2018, 9:59 am
#2138
Join Date: Jan 2009
Posts: 203
I called Amex Canada since my anniversary was Sept.20 and didn't receive the cert., I was advised that it takes 8-10 weeks from anniversary.
Nov 9, 2018, 4:06 pm
#2139
Join Date: Sep 2012
Location: YVR
Posts: 1,846
My annual fee was charged Sept. 26, (for my Aug 27-Sept. 26th statement). I still don't have my free night posted (even after receiving my Sept. 27-Oct 26th statement).
Based on your experience, mine should post after my Oct. 27 - Nov 26th statement is generated, correct?
Based on your experience, mine should post after my Oct. 27 - Nov 26th statement is generated, correct?
Nov 9, 2018, 8:48 pm
#2140
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
I've been scanning the forums, but haven't seen anything about our new Elite Qualifying nights? Still waiting to see how many nights we'll be given... even if it'll probably be too late for me to count on them towards lifetime for this year.
Nov 9, 2018, 11:39 pm
#2141
Join Date: Jan 2015
Posts: 144
My renewal was in early Oct, didnt get the free night award. I called in and they told me that i'm still under the old system and I need to spend $40K to get a free night and that the next renewal I will get a free night.
Might as well cancel and churn it.
Might as well cancel and churn it.
Nov 10, 2018, 3:09 am
#2142
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
I’d call back and ask for 3 pts/$ if I was still on the old system!
Nov 10, 2018, 8:49 pm
#2143
Join Date: Apr 2013
Posts: 227
That can’t be true
but if it is true, when did or does the new system start, I can’t see anything in the small print that suggests that what they told you is correct.
Nov 10, 2018, 8:54 pm
#2144
Join Date: Apr 2013
Posts: 227
Like you absolute, I am keenly waiting on this
i don’t imagine that it affects a lot of cardholders, but I would think that it affects the biggest spenders. I was at close to a million a year , and am at zero since they held off providing this simple piece of information. If they don’t supply this information in December as promised as well as provide the same 15 elite night credits as the five Marriott and or starwood chase and or Amex cards provide in the USA, they are likely to lose me.
they can pretend to newbies that the silver offered is a valuable elite level, or that the gold after considerable spend gives something , but their longtime and more knowledgeable customers know they are offering empty benefits,
amex, please keep me , please do the right thing.
Nov 10, 2018, 9:14 pm
#2145
Join Date: Dec 2007
Location: YYZ
Programs: National EE
Posts: 419
When I called in the supervisor was suggesting the cutoff date was Aug 8th or Aug 15th for the annual reset date (see last page of your statement). The annual reset date is typically one month before your annual fee posts.
If your reset date is after August 15th I would suggest calling back as there seems to be some confusion with the call center agents. I was originally told that I would be getting the annual certificate with a reset date of late July (and the annual fee posting late August). However when the annual free night never showed up after 10 weeks I called back and the agent said I was on the old system and wouldn't be getting it. I can't even see my Marriott activity online so I had to call in to check to see if the certificate posted. Amex really needs to do something here as it hasn't been clear what is happening regarding certificates and elite qualifying nights otherwise they are likely going to start losing customers.