That’s a little disappointing IMO 😟

Not only that, but considering the limited options on Kauai one would think they would want to cultivate the existing base.

I remember when Monarch Bay was leaving St Regis the new owners went out of their way to court our future business. I still get offers from them.

I know that hotels are experiencing record occupancy these days but it seems they are forgetting that there are cycles.

Very shortsighted IMHO

Datapoint:

stay booked in late 2018 after hotel leaves star riot on points

messaged customer service about loss in breakfast benefits

they were able to grant a $50 food credit each day of the stay and 10% off the final food and beverage bill to cover anything that went over the $50 daily credit

please post other data points here on what u were able to get star riot to extend

Did you reach out via Twitter/email or ?

I’m not really surprised and honestly don’t blame them. Is it an award stay? If so, and they realize that elite benefits are important to you, it seems unlikely that you’ll return in the future so they don’t really have much incentive to offer more than what will be required.

I actually am curious about how the hotel is compensated for Award stays in situations like this. Is Marriott paying them to honor the Award Reservations?

ummm. Not so much.

It’s true that guests won’t be able to use points, but the Starwood hotels we know and love owe a lot to Barry Sternlicht. As you probably know Sternlicht ran Starwood hotels for years and was integral in turning St Regis into a high end brand. He also launched the W Hotel brand.

He has described his new brand as “the W but more grown up . . . The W is for me in my 30s, and this is for me later in my life . . . this is my upscale W. It’s still chic and cool, but it’s sophisticated, and it’s just more expensive.”

Sternlicht is a visionary and he was at the helm when I first fell in love with Starwood. It won’t surprise me at all if he turns this property into something exciting.

So then wouldn’t those statements agree with the previous statement that they may be targeting celebrities, etc?

In the same way the St Regis did. 😊




They didn’t teach the First Law of Celebrity Magnetism in school: that a critical mass of famous people showing up at one place creates an irresistible force that attracts pretty much all the other famous people to it. Of course, the setting of celebrity haven St. Regis Princeville Kauai may have something to do with it, too, including the hypnotic sweeping views of Hanalei Bay and the rippled, jungle-clad volcanic mountains that form the Napali Coast.

The 251-room St. Regis has simply made paradise more convenient for pleasure seekers such as Ben Affleck ,Jennifer Garner, Olivia Munn, Kelly Clarkson and Alicia Keys. They come for the St. Regis’ signature butler service, the Asian-influenced fare at chef Jean-Georges Vongerichten’s casual Kauai Grill and that killer view, visible from every guest room. You might bump into Avril Lavigne poolside (a venue angled to maximize the view) or spot Matt Damon on the hotel’s beach, where you can explore the bay in a replica outrigger canoe handmade and paddled by local legend Trevor Cabell. He can take you out to watch some of the world’s top surfers catching the break and then anchor for snorkeling among sea turtles.

George Clooney took up residence at the hotel when he filmed The Descendants, and numerous scenes were shot in the lobby and Presidential Suite and along the beachfront. Other A-listers have come and liked what they’ve seen so much that they bought homes nearby, including Julia Roberts, Pierce Brosnan and Ben Stiller.

https://www.forbes.com/sites/forbesl.../#4544ef21f561

We were there when this happened:
Joe Manganiello put a lot of thought into popping the question to Sofia Vergara. He carefully planned the proposal, which took place over Christmas in Kauai. “This wasn’t spontaneous,”

The couple were guests at the tony St. Regis Hotel in Princeville – an ultra-exclusive, five-star getaway for the rich and famous – and the source says that “Joe definitely planned ahead and contacted the hotel weeks in advance to discuss certain things he wanted to do.”

Not sure how this is a downside. Many of the Starwood hotels we’ve stayed at have hosted celebrities- Schloss Fuschl, Grande Bretagne, Gritti Palace etc.