The "check" is in the mail for the correct amount. In other words, we arrived at where we should have arrived before this whole snafu began.

Thanks.

Apparently forgetting the amenity doesn't cost them their job and it shouldn't. I'm sure most of us commit the same type of inadvertent mistakes in our jobs. But fraudulently completing a customer amenity request to deprive the customer of the $100 demonstrates some basic dishonesty and should result in some sort of discipline.

I think we need to avoid being seen as the "Ugly Platinum." In my experience, most of the desk folks at Marriott go out of their way to be polite and take care of elites. I've probably reminded desk folks a few times over the years about the points but would find it hard to seek the guarantee when an otherwise polite desk clerk forgot to ask me. There is a human on the other side -- and they're certainly going to get in some trouble based on the guarantee issue. I'll also note that the desk folks tell me its hardly worth asking since Plat's always (well almost always) take the points.

I'm not afraid to ask for the guarantee and have received the guarantee 3-4 times over the years because of room types.

I agree.

If the hotel has already gone beyond the call of duty on other things (as so many Marriott properties do) I'll just remind them myself to give me the arrival gift points if need be.

However, in the case I cited earlier, Marriott Customer Care did intervene, but their solution was to get the same GM manager that falsely put the blame on me to call me. It was after that that she gave me the 1000 bonus points, without ever admitting their fault and of course still without giving me the cash payment due.

Therefore it's ok to fraudulently claim that the guest filled out the card and chose points?

to the OP and those who said they would go down after a few hours and demand/request the $100.

The TOC's clearly state your choice of amenity on the DAY OF ARRIVAL. So, IF we ALSO follow the TOC's, the original post dmeand/request for the $100 would NOT be within the TOC's.


It's it only fair that we play by the same rules that we expect Marriott to play by? By demanding the money before the day is over, you are breaking the TOC's.

I NEVER take points, that's how I know it's fruadulent when they say that I did. I am very polite but very clear about this when talking to management. I even pull up my MW Account Activity online and show them - look ....... I DON'T take points. When with the kids, I do sodas and ice cream. When it's myself and/or hubby, we do cheese and crackers and soda. It's fun to see what Cheese and Crackers constitutes at some hotels compared to others. Two of the best, Curacao and JW San Fran.

Not going to argue the point, their corner execs are considered a suite. Include a dining room table, sofas, chairs, wet bar, etc.

I have had to use the guarantee, generally when room service didn't come through (one time after a reminder).

On the same note, at check-in I generally hit the agent with a few things: Premium Pound (want a receipt showing value), call in a crib or rollaway, request an upgrade or specific room etc. Many times when I hit them with that (especially the pp) they forget the card. In those cases I remind them, and if I forget too, just approach the desk and ask the agent for the card. (yes I could wait and get the $$, but have always felt like if I had a pleasant check in experience, I can give them the opportunity).

One other time, I had a rotten check-in from an agent with an attitiude, she forgot the card, and found the front desk manager at this property had the same attitude. Had to use the platinum line to collect the $$, and never returned.

As I said earlier, if I wanted to, I could definitely collect $$$. Simply break the usual check in pattern with a PP requesting a receipt, or cash a check, etc. Not my cup of tea.

If you go in pissed, with an attitude, you'll get what you are expecting...

TOC's? Theory of Constraints? Table of Contents? Thoroughbred Owners of California? The Outdoor Channel?

Hmm.. I think it's Ts&Cs - terms and conditions - not sure though!

Would a solution to these somewhat common "he said she said" cases is to have the platinum member initial the request form? Then without the initials, the hotel is on shaky grounds, while with the initials, the hotel protects themselves. Other people's thoughts?

FFJ

They always push the points on me, and I never take that, I like the cheese and crackers.

However, I have been in a position where I could claim $100, but let it go, because the front desk lady was joking with me, and just make an honest mistake. There is no reason to be a jackass about the situation and try to sneak around them to collect the $$.

Cute. Yes, I meant T&C. I don't even have an excuse, the O isn't close enough to the & to claim a typo. Um, I was using the blackberry!?!?! :)

This is cut and pasted directly from the Marriott SitePlatinum Arrival Gift/Platinum Members. It can be found under the elite benefits guaurantee link. I added the bolding! :)


We guarantee you will receive a gift on the day of arrival at any Marriott hotel. If we fail to deliver, we'll give you a cash reimbursement. (Reimbursement varies by hotel brand.)

So, if you 'demand' cash reimbursement still on the day of arrival, YOU are the one commiting fraud.

Thanks. Just teasing.

Not really; not even close.

Fraud/forgery is a crime generally involving falsifying documents for financial advantage (like, arguably, forging a guest's signature on a platinum gift request to avoid paying $100.)

Demanding, or requesting the guarantee at a time which may or may not be appropriate is, legally, nothing.