Newspaper Delivery Changes
#241
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
At a Renaissance this week, at check-in I asked to have USA Today and WSJ delivered each morning. I didn't get any papers the next morning. I went to front desk and got the papers and reiterated the request, which they said they'd take care of. The next morning I got only WSJ. Again went to front desk, reiterated the request, and was told it would be taken care of (many apologies offered, etc.) Third morning I got no papers. Annoyed, I again went to the desk and was told that it is no longer part of the Marriott "brand standard" to deliver papers as of Aug 1. I mentioned that I had heard rumors of that and that I understood that the hotel no longer needs to offer that service. I also indicated that the previous 3 people I spoke with shouldn't have accepted my request and told me they'd take care of it!
So, at least some properties are no longer offering the service.
So, at least some properties are no longer offering the service.
Just because delivery isn't required doesn't mean they shouldn't do it if a guest asks. That would be like refusing to bring extra toiletries.
#242
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,342
I don't know, because they were underneath the front desk (so I couldn't see the stacks).
I should also point out that there were no papers in the concierge lounge either -- and this hotel used to have them there.
I agree 100%. And I still assert that having someone deliver them would require only minimal labor, and certainly no additional staffing.
I should also point out that there were no papers in the concierge lounge either -- and this hotel used to have them there.
I agree 100%. And I still assert that having someone deliver them would require only minimal labor, and certainly no additional staffing.
Last edited by ikwia; Aug 13, 2017 at 10:59 am
#243
Join Date: Mar 2005
Programs: UA 1K and PP, AA PPro (3MM, former CK), Marriott Ambassador and LTT, Uber One
Posts: 1,342
Exactly...the Renaissance Charlotte Suites (which I continue to feel is one of the best Marriott properties all around, and especially for its treatment of PP (and perhaps other elites)) handled the situation perfectly. At checkin, when I asked to have the papers delivered in the morning, I was politely informed that as of Aug 1 that was no longer standard policy, but that they'd be happy to deliver them for me. And sure enough, they were outside my door in the AM. Kudos!
Last edited by ikwia; Aug 14, 2017 at 11:47 am
#244
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Agreed. When I've been Plat, PP and again Plat, this hotel has been incredible at every turn. Unfortunately, other Charlotte properties wind up being more convenient, but this hotel is excellent.
#245
Join Date: Apr 2003
Location: Colorado Springs, CO 80918
Programs: UA 1K, Marriott Platinum Premier
Posts: 46
Where did the newspapers go??? I am staying at a Fairfield in NJ. They tell me Marriott has stopped papers everywhere. Now you supposedly can see the USAT or WSJ on the Marriott website. But I cannot find it on the website anywhere. And the bummer is they have no papers here at the hotel. Has anyone else experienced this?
#247
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,956
(Warning- thread drift!)
Q: How do you stop a Mormon from drinking?
A: Put him in a room with other Mormons
I spent 4 months in SLC at a clients'; I was surprised at how, well, "normal" my experience was vs. the expectations I'd been led to believe. Some of my Temple-going cow-orkers would go for coffee, or drinks after work with me.
That being said, I do remember once going SNA-SLC on the weekend (it must have been a return-from-Disney flight, too- lots of families with LOTS of kids each) and being what seemed the only person on the plane to order a beer
Q: How do you stop a Mormon from drinking?
A: Put him in a room with other Mormons
I spent 4 months in SLC at a clients'; I was surprised at how, well, "normal" my experience was vs. the expectations I'd been led to believe. Some of my Temple-going cow-orkers would go for coffee, or drinks after work with me.
That being said, I do remember once going SNA-SLC on the weekend (it must have been a return-from-Disney flight, too- lots of families with LOTS of kids each) and being what seemed the only person on the plane to order a beer
#248
Join Date: Jan 2002
Location: Washington, DC, USA
Programs: UA MM, MB LifeTit
Posts: 1,825
1. From my perspective, a newspaper at my door is something I have to bend down to pick and transport to my garbage can or a table near the elevators so that someone with any use for it can have it. No newspaper is a plus for me and I suspect that I'm not nearly alone in that.
2. CNN is the path of least resistance. Most people expect lounge TVs to be set to CNN. I've seen a few lounge TVs on Fox, but I've also seen people complaining about it.
2. CNN is the path of least resistance. Most people expect lounge TVs to be set to CNN. I've seen a few lounge TVs on Fox, but I've also seen people complaining about it.
#249
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Four years ago, I would have agreed with you. CNN has become very political to the point where MSNBC is less sensational now. BBC World News or France 24 are probably the only news-only channels that wouldn't offend a majority of Americans.
#251
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Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
#252
Join Date: Apr 2003
Location: Colorado Springs, CO 80918
Programs: UA 1K, Marriott Platinum Premier
Posts: 46
#254
Join Date: Jan 2017
Location: ANC
Programs: AS (75K+ miles flown) | Marriott Rewards | MLife Sapphire | Identity Silver | Hertz Gold Plus |
Posts: 209
20+ here who prefers a physical newspaper. Maybe it's because nearly all my college hw is online now (imagine deriving high level math equations with a program as rudimentary as Microsoft Paint, without the ability to paint), or just simply I spend enough time looking at screens as it is.
I mean both versions of the newspaper ruin your eyes anyway right?
I mean both versions of the newspaper ruin your eyes anyway right?
#255
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,956
Well, what I was really getting at is that the paper is out-of-date the instant it's printed and there's decent tablets that are available for as little as $100-$150 (and that's just in case you don't want to read from the smartphone everyone carries) that will bring you the most up-to-date news from sources around the entire world- so that in 2017, it would just seem to me that the only people who still want a physical newspaper do so only out of "tradition" (a nice way of saying "old").
Last time I bought a newspaper it was to use as packing filler.
Last time I bought a newspaper it was to use as packing filler.