Fairfield Inn Lubbock TX, no platinum guaranteed room?
Apr 6, 2009, 3:36 pm
#1
Original Poster
Join Date: Oct 2005
Location: Lubbock TX
Programs: Sadly no longer platinum with anyone. Plain old Delta Skymiles member and Marriott Rewards member
Posts: 502
Fairfield Inn Lubbock TX, no platinum guaranteed room?
Trying to book May 12 to May 16, it tells me no room is available, yet i'm platinum. I can book at the Residence Inn, Courtyard or Townplace, why would the Fairfield not be allowing a platinum MR member to make this reservation?
Apr 6, 2009, 6:04 pm
#2
Join Date: Apr 2004
Posts: 1,614
Is there a college nearby with a scheduled graduation? Special events like this can sometimes be used to justify a blackout.
Apr 6, 2009, 6:31 pm
#3
Join Date: Aug 2004
Location: Raleigh, NC (RDU)
Programs: AA 1MM, Marriott LT Titanium, Hilton Diamond
Posts: 578
Apr 6, 2009, 6:58 pm
#4
Join Date: May 2001
Location: Phoenix
Programs: UA1k;HH Gold;MR Gold
Posts: 6,112
I would stay at the RI. We stayed there last May for a wedding and had the RD upstairs. All were very friendly and cooperative.
Apr 6, 2009, 9:57 pm
#5
Join Date: Dec 2008
Programs: AA EXP, Bonvoy Lifetime Plat, Hilton Diamond
Posts: 90
Mult. sporting events in Lubbock that weekend. Stay at the residence Inn, and eat at the 50 yard line next door. Great steak house.
Apr 7, 2009, 7:04 am
#6
Join Date: May 2005
Location: Chattanooga, TN
Programs: DL Diamond Million Miler, AA Ex-Plat, IHG RA, Marriott PLAT, HERTZ Pres Circle
Posts: 1,220
They're doing you a favor. You don't want to be in Lubbock for any reason.
I agree
Apr 7, 2009, 8:54 am
#8
Join Date: Nov 2006
Posts: 134
Did you call the Platinum desk? In my experience the platinum guarantee only works over the phone. Also, I don't think it does any good if more than one night of the stay is sold out (again, in my experience).
Apr 7, 2009, 9:04 am
#9
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Hello,
It appears the hotel incorrectly loaded their inventory. This has been corrected and you should be able to book a reservation using the Platinum 48-hour room guarantee without any problems.
Please let me know if you have any additional questions.
Best regards,
Drew
It appears the hotel incorrectly loaded their inventory. This has been corrected and you should be able to book a reservation using the Platinum 48-hour room guarantee without any problems.
Please let me know if you have any additional questions.
Best regards,
Drew
Last edited by Marriott Concierge; Apr 7, 2009 at 9:17 am