Questions on FLEX AWARD
 

My wife last year got an offer from citibank for two free hotel nights. She booked it through Spirit and then later she canceled it due to hurricane. That reservation is a Marriott FLEX AWARD and the AWARD can be reused for another reservation. Since the AWARD will expire soon, I would like to use it for my reservation. I made a successful reservation, but the confirmation says "Please be prepared to turn in your incentive stay certificate." But I don't have a paper certificate and we got the certificate number from Spirit reservation confirmation email, and that reservation is under my wife's name.

Is a FLEX AWARD certificate number associate with any person's name? It seems that anyone can use the number to make a reservation, will the name be matched at check-in?

Is it normal to have words "Please be prepared to turn in your incentive stay certificate." in a e-reward confirmation? If the hotel staff ask me to show certificate at check in, what can I do?

Can I add my wife's name to my reservation and will that ensure the certificate be valid for this reservation?

You will want to make sure that the certificate is attached to the reservation. If you booked this new reservation through SPIRIT then they will have ensured the award number is applied to the reservation.

The award is transferable. It is recommended that bring the original email, which has the complete certificate number.

Because it is more common for guest to have paper certificates it is possible they may ask for a paper reward. If this happens, advise the front desk staff that reservation was made with an “elncentive” and the number can be found on the reservation and the hotel will be reimbursed electronically.

Finally, if you have any additional question or concerns feel free send me a personal message with your reservation information our contact our Global Incentives & GiftCards Customer Support line at 801-467-4167.