Marriott Voice
Jan 8, 2018, 5:33 pm
#46
Join Date: Jul 2008
Location: ORD
Programs: AA LT Plat, United Silver, Hyatt Glob, Hilton Diamond, Marriott/SPG Platinum
Posts: 179
Slow for me too. Must have sent out a lot of invitations!
Jan 8, 2018, 6:25 pm
#47
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
So far unimpressed. Slow website and just asking about travel patterns. Especially since they already know my Marriott/Starwood stay patterns. Why ask me which Marriott properties I've stayed at? Waste of time
Jan 8, 2018, 8:16 pm
#48
Join Date: May 2013
Programs: UA Au Marriott Ti Hilton C
Posts: 159
Agreed on all counts. It was very slow and they aren’t exactly starting off on the right foot.
Jan 8, 2018, 8:39 pm
#49
Join Date: Oct 2008
Location: Austin, TX
Programs: IHG Spire Elite, Marriott Titanium, AA Plat, WN A-List Preferred
Posts: 267
It seemed fine to me. Only one question was specific to Marriott -- which Marriott and SPG brands have I stayed with in the last 12 months. All other questions would have included other brands of hotels or were about business vs pleasure, etc. General stratification data. Plus some people might stay at Marriotts under a spouses reservation sometimes, etc. It will be interesting to see if any of the future surveys are interesting.
Jan 8, 2018, 9:19 pm
#50
Join Date: Feb 2003
Location: STL, MO-US and A , SWA A-List, Marriott LTTE, Hilton Gold, Hertz PC
Posts: 1,883
Got one today as well.
Jan 8, 2018, 9:47 pm
#51
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,284
I got an invitation today, too. I deleted it after a few seconds of thinking about it. I don't care to spend time informing Marriott of my opinion unless it seems they're either a) really going to listen, including asking the right questions, or b) going to make it worth my time with compensation. A one-in-a-million type shot at $1,500 is not worth my time.
Jan 9, 2018, 2:57 am
#52
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,158
Jan 9, 2018, 6:45 am
#53
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Sounds like a game / contest masquerading as surveys rather than anything else. They certainally mine their own data and engage consultants before making any substantial decisions, e.g no desks in rooms.
Jan 9, 2018, 7:10 am
#54
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I got the email yesterday and tried to sign up 3 times. I finally gave up it was so incredibly slow. Although at one point I got through several pages of profile info, I don't think I'm signed up. I'll try one more time in a day or two, hopefully it's just a one-time traffic issue.
Jan 9, 2018, 7:27 am
#55
Join Date: May 2011
Location: Lincoln, NE
Programs: Marriott , United, Delta, Priority Club
Posts: 151
I also tried to sign up and it just kept spinning and spinning and never did load the site. I finally just deleted it.
Jan 9, 2018, 8:39 am
#56
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,311
Just tried to sign up and got a message that the study is now closed.
--Jon
--Jon
Jan 9, 2018, 9:17 am
#57
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I got in yesterday after plodding through each slow page. After I got my login I logged back in to see if there was anything there and there are no surveys or any information of value there yet. Given they had thousands in the program in the last iteration, described upthread, I don't know why they needed to recruit so many more. I guess their list was stale and participation was down so they needed to try and revamp it. They do show names for those who got prizes "last month" but it doesn't say when that was. Three people are listed. This new promotion seems to have a fixed period.
Jan 9, 2018, 10:30 am
#58
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,158
Of course they would, it's a business. But good consultants would use customer surveys as one input into determining future strategy.
I got the email yesterday and tried to sign up 3 times. I finally gave up it was so incredibly slow. Although at one point I got through several pages of profile info, I don't think I'm signed up. I'll try one more time in a day or two, hopefully it's just a one-time traffic issue.
I got the email yesterday and tried to sign up 3 times. I finally gave up it was so incredibly slow. Although at one point I got through several pages of profile info, I don't think I'm signed up. I'll try one more time in a day or two, hopefully it's just a one-time traffic issue.
Good luck, though I am doubtful this will be worthwhile.
Jan 10, 2018, 4:50 am
#59
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Actually, they probably don't. This is most likely a third-party research contractor that doesn't have access to your account. I didn't read the terms and conditions (I received an invitation the other day), but it may also be anonymous with the only information being whatever demographic information you self-disclose.
Jan 10, 2018, 7:41 am
#60
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I think you're also a UA person, as am I. This feels different to me than when UA made the big survey push a few years ago. Customers were very unhappy and leaving quickly for AA and DL. I think that was more about making customers feel they were being heard to save the sinking ship. Marriott doesn't seem to be in that same position, so the fact they're spending some money to do the surveys gives me a little hope that they're really looking for some customer input.