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-   Marriott | Rewards (https://www.flyertalk.com/forum/marriott-rewards-427/)
-   -   Marriott Voice (https://www.flyertalk.com/forum/marriott-rewards/918292-marriott-voice.html)

JD623 Jan 8, 2018 5:33 pm

Slow for me too. Must have sent out a lot of invitations!

TravelinSperry Jan 8, 2018 6:25 pm

So far unimpressed. Slow website and just asking about travel patterns. Especially since they already know my Marriott/Starwood stay patterns. Why ask me which Marriott properties I've stayed at? Waste of time

1120 Jan 8, 2018 8:16 pm


Originally Posted by TravelinSperry (Post 29267606)
So far unimpressed. Slow website and just asking about travel patterns. Especially since they already know my Marriott/Starwood stay patterns. Why ask me which Marriott properties I've stayed at? Waste of time

Agreed on all counts. It was very slow and they aren’t exactly starting off on the right foot.

maracle Jan 8, 2018 8:39 pm

It seemed fine to me. Only one question was specific to Marriott -- which Marriott and SPG brands have I stayed with in the last 12 months. All other questions would have included other brands of hotels or were about business vs pleasure, etc. General stratification data. Plus some people might stay at Marriotts under a spouses reservation sometimes, etc. It will be interesting to see if any of the future surveys are interesting.

ALARISstl Jan 8, 2018 9:19 pm

Got one today as well.

darthbimmer Jan 8, 2018 9:47 pm

I got an invitation today, too. I deleted it after a few seconds of thinking about it. I don't care to spend time informing Marriott of my opinion unless it seems they're either a) really going to listen, including asking the right questions, or b) going to make it worth my time with compensation. A one-in-a-million type shot at $1,500 is not worth my time.

goodeats21 Jan 9, 2018 2:57 am


Originally Posted by UASPG (Post 29267326)
Is that Marriott Voice website as slow for everybody, as it is for me?

Yes. Wow it was slow.
Got accepted, so interested to see if anything worthwhile comes from it...

joshua362 Jan 9, 2018 6:45 am

Sounds like a game / contest masquerading as surveys rather than anything else. They certainally mine their own data and engage consultants before making any substantial decisions, e.g no desks in rooms.

JBord Jan 9, 2018 7:10 am


Originally Posted by joshua362 (Post 29269397)
Sounds like a game / contest masquerading as surveys rather than anything else. They certainally mine their own data and engage consultants before making any substantial decisions, e.g no desks in rooms.

Of course they would, it's a business. But good consultants would use customer surveys as one input into determining future strategy.

I got the email yesterday and tried to sign up 3 times. I finally gave up it was so incredibly slow. Although at one point I got through several pages of profile info, I don't think I'm signed up. I'll try one more time in a day or two, hopefully it's just a one-time traffic issue.

mclymerne Jan 9, 2018 7:27 am

I also tried to sign up and it just kept spinning and spinning and never did load the site. I finally just deleted it.

Jon Maiman Jan 9, 2018 8:39 am

Just tried to sign up and got a message that the study is now closed.

--Jon

dmodemd Jan 9, 2018 9:17 am

I got in yesterday after plodding through each slow page. After I got my login I logged back in to see if there was anything there and there are no surveys or any information of value there yet. Given they had thousands in the program in the last iteration, described upthread, I don't know why they needed to recruit so many more. I guess their list was stale and participation was down so they needed to try and revamp it. They do show names for those who got prizes "last month" but it doesn't say when that was. Three people are listed. This new promotion seems to have a fixed period.

goodeats21 Jan 9, 2018 10:30 am


Originally Posted by JBord (Post 29269499)
Of course they would, it's a business. But good consultants would use customer surveys as one input into determining future strategy.

I got the email yesterday and tried to sign up 3 times. I finally gave up it was so incredibly slow. Although at one point I got through several pages of profile info, I don't think I'm signed up. I'll try one more time in a day or two, hopefully it's just a one-time traffic issue.

There is a final step where you click on a link in an email they send that actually confirms your activation. If you haven't gotten that far, you are not signed up yet.
Good luck, though I am doubtful this will be worthwhile.

hockeyinsider Jan 10, 2018 4:50 am


Originally Posted by TravelinSperry (Post 29267606)
So far unimpressed. Slow website and just asking about travel patterns. Especially since they already know my Marriott/Starwood stay patterns. Why ask me which Marriott properties I've stayed at? Waste of time

Actually, they probably don't. This is most likely a third-party research contractor that doesn't have access to your account. I didn't read the terms and conditions (I received an invitation the other day), but it may also be anonymous with the only information being whatever demographic information you self-disclose.

JBord Jan 10, 2018 7:41 am


Originally Posted by goodeats21 (Post 29270529)
There is a final step where you click on a link in an email they send that actually confirms your activation. If you haven't gotten that far, you are not signed up yet.
Good luck, though I am doubtful this will be worthwhile.

Yep, I got the link this morning and finalized it. I have no expectations that it will be worthwhile, but it doesn't hurt to sign up and check it out for myself.

I think you're also a UA person, as am I. This feels different to me than when UA made the big survey push a few years ago. Customers were very unhappy and leaving quickly for AA and DL. I think that was more about making customers feel they were being heard to save the sinking ship. Marriott doesn't seem to be in that same position, so the fact they're spending some money to do the surveys gives me a little hope that they're really looking for some customer input.


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