Double Billed - Hotel Won't Return My Calls
Hello,
A few weeks ago I stayed at the Dulles Airport Marriott on a Priceline stay. I only needed a room for one night and I didn't want to pay the $239 that Marriott was asking for, Priceline gave me the hotel for $60. Anywho, when I checked in the clerk mentioned that I had booked with Priceline. When I checked out I was told I didn't get a receipt because i had booked through Priceline and didn't have any incidental charges, so imagine my surprise when I found my Amex had been billed $60 by the hotel. I've tried to call the hotel many times and am always told that the person that can help will call me back. And, you guessed it, I've never been called back! I've challenged the charge through Amex, but I really can't believe the lack of service from the Dulles Marriott. Is there anyone at corporate I can contact directly to get this taken care of? Thanks! Dcstudent |
Originally Posted by dcstudent
(Post 10859837)
I've challenged the charge through Amex, but I really can't believe the lack of service from the Dulles Marriott. Is there anyone at corporate I can contact directly to get this taken care of?
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While the hotel is clearly dropping the ball here, in past experience if I've had a billing problem noticed after checkout, a call or email to the Marriott Business Services at 866-435-7627 usually takes care of it. They do the legwork and coordination with the hotel for you and are really, really fast.
I had gotten behind on my expense reports and when I went to do them some 6 months hence, I found I was billed for a night after I had checked out and also charged for the internet all week when I used it once. The charges were refunded within hours and without me faxing in proof, they have everything at their fingertips. Just the best customer service I've seen in a long time... |
Originally Posted by joshua362
(Post 10860284)
if I've had a billing problem noticed after checkout, a call or email to the Marriott Business Services at 866-435-7627 usually takes care of it. They do the legwork and coordination with the hotel for you and are really, really fast.
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Originally Posted by joshua362
(Post 10860284)
While the hotel is clearly dropping the ball here, in past experience if I've had a billing problem noticed after checkout, a call or email to the Marriott Business Services at 866-435-7627 usually takes care of it. They do the legwork and coordination with the hotel for you and are really, really fast.
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Originally Posted by joshua362
(Post 10860284)
While the hotel is clearly dropping the ball here, in past experience if I've had a billing problem noticed after checkout, a call or email to the Marriott Business Services at 866-435-7627 usually takes care of it. They do the legwork and coordination with the hotel for you and are really, really fast.
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Odd, I've stayed at this property a bunch of times and normally they are better than this.....
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I agree that you've done all you need to do. Call them and then dispute with the CC.
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Originally Posted by joshua362
(Post 10860284)
I had gotten behind on my expense reports
..snip... some 6 months hence, |
Originally Posted by Cargojon
(Post 10862153)
Odd, I've stayed at this property a bunch of times and normally they are better than this.....
Fortunately, my Priceline stay and the bill from Marriott were on my Amex card and Amex's customer service is excellent! I'll also try the phone number given in one of the posts. Thanks for the help. |
Originally Posted by CJKatl
(Post 10861449)
I had the opposite experience with the people at that phone number in the last couple weeks. I was faxed the wrong invoices, quoted incorrect information, and left on hold for a half hour when I asked to speak to a supervisor. It was a nightmare.
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Originally Posted by annerj
(Post 10862776)
My employer would not be happy with that :mad:
Something about the shoemaker's children going barefoot. I'm a CPA in tight with the accounting/finance group of a 2 Billion a year corp. My boss, the CFO is even worse. Something about playing with other's money all day long gives you a low priority when it comes filling out forms for yours, I can't explain it... |
If you got double charged on the AMEX, then the best and easiest solution is to dispute with AMEX. AMEX is the best CC company out there for such issues. Visa and Mastercard will make u fill a dozen forms and then want every copy of everything via snail mail. It takes abt a month to just finish thru their red tape. As for AMEX, I am one of its most faithful customers. IF I was you, I would not evern spend another minute calling the Hotel.
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