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-   -   2009 Program Changes -- the good, the bad and the ugly (https://www.flyertalk.com/forum/marriott-rewards/879191-2009-program-changes-good-bad-ugly.html)

Starbucks Oct 22, 2008 4:20 am

It should be 180k after Jan 15. However if they switch the SJU Marriott into Cat 7 before Jan 15 you are looking at the 210k. Also who knows if you get the availability in Jan 2009. Therefore one can rate the 30k difference as insurance premium to have the desired week secured.

In regards to the general "enhancements": I have a meeting scheduled with one of the MVCI sales sharks on friday and i am really looking forward to hear how they think they can convince people to buy their weeks from them instead of resale if the old "great point generator story" doesnt work anymore. Guess they have to improve those "bribes" (=First Day Benefits) dramatically to convince people in the know. However i fear that they focus on "Get a hotel room in Vail" whenever you want...

sophiegirl Oct 22, 2008 4:26 am


Originally Posted by dayone (Post 10556953)
Thank you for your reasoned response to some very unreasonable comments.

+1 - except I would be a little more definitive ...

thank you for a courteous response to some quite rude comments....

sophiegirl Oct 22, 2008 4:42 am


Originally Posted by MacDaddie (Post 10556296)
I don't have any great issue with Marriott deciding that they have to raise the rates for point redemption.
I also agree with the other posters asking for the travel package to be available for the 5 night stays since that seems to be the new standard, keeping the miles at the 1-1 ratio.

Anyways, inflation elsewhere means inflation at Marriott - no problem. But I honestly don't follow what is special about 5 night award stays. And I think you need to figure out how to make the travel package work for 5 nights. I'm not switching from Marriott, but two of the biggest "attractions" to the program were the sliding scale and the travel package. I do appreciate the move from 30 bonus points to 50 bonus points.
The only other question I have is will the change in bonus points impact the Marriott promotions that get run in 2009?



Originally Posted by GrizShel (Post 10556251)
Ira / MC thanks so much for coming into the Lion's Den :) and responding to our concerns one by one. I earlier suggested that the best way I could see to ease the pain of the travel package devaluation would be to at least reduce the increased point requirements and/ or to make the hotel+miles packages available for five nights as well as the current 7 nights - and it looks like from what others have said that I am not alone in that opinion.

I for one do think that the removal of capacity controls is indeed a real enhancement, and will come in handy in situations where I am looking for something during a high demand period. If I understand you correctly, the exceptions to the "if a room is available for normal booking, you can book award nights" rule will be very limited and can in any case only be implemented for a very few nights by any given property.

Please, keep coming back! (I'll send you some Maalox if you need it. ;) )

Bold added by me for areas of particular agreement...

Did everyone REALLY think that the bonus would go up to 50%, black-outs would be reduced, (as well as whatever else was inadvertently posted earlier this year) and there would be no offsetting factors?

Joeamit Oct 22, 2008 4:48 am

I have the feeling that Marriott has basically decided Platnums are worth keeping, but Golds aren't.

aaupgrade Oct 22, 2008 6:04 am


Originally Posted by Joeamit (Post 10557863)
I have the feeling that Marriott has basically decided Platnums are worth keeping, but Golds aren't.

Perhaps they have decided that if they increase Plat benefits, more Golds will strive to attain Plat.

Actually I think this change is a good move from both the Plat's perspective and from Marriott's perspective. Many of us have posted many times to inquires on Gold vs. Plat that there is not much different between these levels. Both get lounge access, upgrades when available, and Plats recieved 10% more bonus points which along with the Plat gift, Plat override and Plat phone line was hardly a good reason to go the extra mile to attain Plat. This was the advice many of us have given to folks all along. Now with 50% bonus, 30% more than Gold this is a significant difference and changes the comparison picture especially with the higher redemption levels.

Benefit to Plats is that they are less impacted by the point inflation.

Benefit to Marriott is that hopefully many more people will go the extra mile to reach Plat status than previously.


Regarding these changes. They are not surprsing at all. Both SPG and Hilton recently increased their redemption levels, it only makes sense that Marriott would do the same. That is why I have been burning more points recently. I have to get my reward cert for Paris CE before Jan and I will be good to go. I just cashed in a TP last week which puts me 40000 miles away from AA Plat so I am good to go in that regard. No more TPs for me. Instead of doing 1-3 award weeks, I will have to do 5, 10, 15, or 20 night stays instead. One must be flexible.

The good news (if you can look at it that way), with the economy and all of these folks fleeing to SPG (where reward redemptions values are still worse) and Hilton where they are marginally better, I anticipate seeing a double points/nights promotion this coming year as Marriott will be having a plethora of empty rooms and many Plats and Golds may have difficulty renewing status with the recession and the associated personal/company cost cutting measures.

Mort Oct 22, 2008 7:57 am


Originally Posted by TaleChaser (Post 10556517)
Just started traveling for business this year, read FT to decide what hotel chain to go with, have never had status anywhere before. I did 103 nights so far this year in Marriott and and now I fear that I may as well have gone with Hilton. :td:

Maybe I am so new at this that I don't understand why you would want to make your most loyal customers and biggest advocates angry? I recruited 4 other guys in my company from Hilton to Marriott because of MR this year and now I look like a jerk. Thanks!

Ditto. Three months ago I did a big study on which program to use, and switched to Marriott from Hilton. And signed up for the Visa. And booked a ton of rooms.

With the new "enhancements", I wouldn't have switched. So I'll probably just go back to HHonors. It's frustrating. My annual level of travel gets me to Diamond in Hilton, but only Gold in Marriott. It sure looks like the Golds are getting the short end of the stick.

hotelfanatic Oct 22, 2008 8:14 am


Originally Posted by crazyhorse (Post 10549804)
Time to cash out of MR.

Done this 4 years ago and never looked back.

moldavian Oct 22, 2008 8:16 am

Bye Bye Marriott
 

Originally Posted by Mort (Post 10558475)
Ditto. Three months ago I did a big study on which program to use, and switched to Marriott from Hilton. And signed up for the Visa. And booked a ton of rooms.

With the new "enhancements", I wouldn't have switched.

Same here (joined MR about a year ago... even bought 50k). So sad. Time to cash out and move on.

:(

LKO Oct 22, 2008 8:17 am


Originally Posted by sophiegirl (Post 10557809)
+1 - except I would be a little more definitive ...

thank you for a courteous response to some quite rude comments....

Agreed!

Appreciate your efforts to answer our questions and supply accurate information. Thank you!

rylan Oct 22, 2008 8:47 am

Well as a Gold I sure feel like I'm getting screwed. In fact, I believe that in the vast majority of cases, MR members are getting hit with a massive devaluation. Vacation stays which are commonly 6-7 nights are being hit with a huge point increase, and do you really think that new cat 8 isn't going to have a lot more hotels moving to that level?

I used to think that the MR program was one of the best, especially with the incremental discount on the nightly point rate when staying over multiple nights. But now, the only benefit is on the 5th night, and even then it still costs more than previously.

I guess everyone is getting into the act of destroying what used to be called loyalty programs. As far as hotel programs go now, its HH and MR are basically interchangable.

This gets a HUGE :td: from me

Oh and yes, this is a big slap to any MVCI owners, especially recent ones who thought that their incentive or exchange points were worth a lot more. No reason to buy through Marriott now unless they jack up the point trade values. I'll be in St. Thomas in Jan, so it'll be interesting to listen to their pitch and response when I bring up the massively lowered value.

fnover Oct 22, 2008 8:59 am


Originally Posted by frisbeeace (Post 10555279)
This is an outrageous devaluation much more explicit than last year's when 535 properties were upgraded in category.

A 7 night stay at a cat 6 hotel requires 62% more points, 63% at a cat 7 and 87% if the hotel is now a cat. 8. Thatīs a major hit for us.

Whatīs worse is that Marriott timeshare owners like me keep getting the same fixed amount of points despite of the increasing rates of their nights. So, the trade-for-points option has become almost useless now, which is their main selling tool for many overseas properties. Marriott rents my nights at higher prices each year, refuses to acknoledge that by adjusting my income in terms of points and puts the carrot further away devaluating my points. No time now to sell my properties but will do asap and will not refer any more friends to them. What a scam!

:mad:I totally agree, my KBC unit trades for 110,000 points which originally allowed for a 7 night stay (before categories) if I remember correctly,
now it seems worth very little. It is time to stop supporting Marriott.:td:

Mort Oct 22, 2008 8:59 am


Originally Posted by sophiegirl (Post 10557809)
thank you for a courteous response to some quite rude comments....

I agree with the kudos for being courteous, but I don't agree that there have been quite rude comments.

MC was rightfully criticized for using words like "exciting" and "enhancements" and for conveniently ignoring the negative impacts of the changes. At that point MC's credibility suffered, and I feel like it was appropriate to take him to task. But MC regained his credibility with his candor (and humor) in subsequent posts. I imagine that it's been a valuable lesson learned.

Marriott would be far better served to explain to us exactly why the changes were made, such as MC's explanation for category assignments and internal reimbursements, than to pretend that it's enhancing the program. I've always preferred honesty and candor. If MC had started out that way, I'm sure the personal unflattering comments would not have been made. But the negative reactions to the program changes would have been just the same. Let's face it, the program has gotten less valuable, especially to Golds.

Marriott Concierge Oct 22, 2008 9:31 am


Originally Posted by VA1379 (Post 10555494)
Marriott Concierge
1. Allow us to book travel packages and use them for future reservations. Yes, it is a one time hit for Marriott, but it would lessen the anger over the changes.
2. Let us book a travel package for 5 night stays as well as 7 nights. I think this would be a nice choice, especially for the higher category properties.

I have a bit of good news for you. Travel packages and hopper rewards ordered prior to January 15th can be used for reward stays booked on or after the 15th. If you call Guest Services on January 14th, (it may be a little busy if you all decide to do this) and order as many travel packages as you have points for, the mileage will be transferred to the airline you chose and you will have twelve months from the date of issuance to use the hotel portions.

Regarding the creation of five night travel package reward, I have sent your suggestions on and will keep you informed on what I find out.


Originally Posted by sziv50 (Post 10557062)
Marriott Concierge - can you address what will be done to protect against hotels manipulating their inventory to reduce the number of standard rooms. This is the same exact problem that existed with the Stay Anytime awards. All a property had to do was change the room type to "Deluxe" or some other room that is almost identical to the "Standard Room" to get around the requirement to offer the room as Stay Anytime. I don't see how this will change with the current program. In fact, now a hotel has even more incentive to re-classify it's rooms and reduce the number of standard rooms available.

This is a good question. Without mentioning specifics, (mostly because I don’t have that many of them regarding policing the changes on the hotels side) I can say that I have seen the training that was sent to the hotels and what they are required to do is very clear. One advantage to the new system is hotels will be reimbursed for redemption stays at a much higher rate than they used to, so there really is very little incentive for them to try and cheat the system.

Ira

pjoalfa Oct 22, 2008 10:26 am


Originally Posted by Marriott Concierge (Post 10558968)
One advantage to the new system is hotels will be reimbursed for redemption stays at a much higher rate than they used to [...]

So the program really was "enhanced" for the franchise owners not the customers.

gardener Oct 22, 2008 10:50 am


Originally Posted by Marriott Concierge (Post 10558968)
Regarding the creation of five night travel package reward, I have sent your suggestions on and will keep you informed on what I find out.

Ira

Thank you Ira for passing on this suggestion. And for being on the boards and all the helpful info you provide.

After having a night to sleep on the changes, I am still sticking with Marriott. Guess I need to strive for Platinum Emeritus now instead of Gold Emeritus! So I can get the 50% bonus points!


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