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What a great thread! The directions this could go are simply dazzling...
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Well, I just have to weigh in, as I can see both sides.
What is different about use or non-use of a bellman seems to be that the customer is going to the room under any circumstances, and many are quite comfortable dealing with their own bags. These people don't particularly "hurt" the economy by failing to use particular services. And at times, soe of them just don't like having a fuss made over them. I will add, that, generally, a hotel should be cheerful enough to allow a guest to use equipment that is generally being used in the hotel. And I cannot imagine I'm a lawyer) that those carts are so hazardous that they must be kept out of the hands of customers; after all at lower scale hotels, they are used by customers quite often. There may, however, be situations where a customer cannot be trusted to use them with suitable care, and this may include use on elevators, as they can be tight spaces with a bump as one goes on. But what seems most compelling is that at a full service hotel, it just does not look right (to me) to have customers schlepping more than a rolling bag around - that sort of activity is more suitable for a less than full service hotel. The hotel, I believe, has its own interest in maintaining the appearance of level of service and cachet, and the hotel may legitimately bar clients from using the carts on this basis alone. (I know, I know, this line of thinking may be extended to absurd lengths, but be reasonable). As far as union involvement goes, I think it is possible. But I live in VA and work in DC three miles from my house. I assure any reader, the difference in union culture between the two makes the Potomac seem to be as wide as an ocean. What unions routinely get away with in DC would get them run out of the fair Commonwealth of Virginia. Just my thoughts. |
Originally Posted by jfhscott
(Post 10079928)
Well, I just have to weigh in, as I can see both sides.
What is different about use or non-use of a bellman seems to be that the customer is going to the room under any circumstances, and many are quite comfortable dealing with their own bags. These people don't particularly "hurt" the economy by failing to use particular services. And at times, soe of them just don't like having a fuss made over them. I will add, that, generally, a hotel should be cheerful enough to allow a guest to use equipment that is generally being used in the hotel. And I cannot imagine I'm a lawyer) that those carts are so hazardous that they must be kept out of the hands of customers; after all at lower scale hotels, they are used by customers quite often. There may, however, be situations where a customer cannot be trusted to use them with suitable care, and this may include use on elevators, as they can be tight spaces with a bump as one goes on. But what seems most compelling is that at a full service hotel, it just does not look right (to me) to have customers schlepping more than a rolling bag around - that sort of activity is more suitable for a less than full service hotel. The hotel, I believe, has its own interest in maintaining the appearance of level of service and cachet, and the hotel may legitimately bar clients from using the carts on this basis alone. (I know, I know, this line of thinking may be extended to absurd lengths, but be reasonable). As far as union involvement goes, I think it is possible. But I live in VA and work in DC three miles from my house. I assure any reader, the difference in union culture between the two makes the Potomac seem to be as wide as an ocean. What unions routinely get away with in DC would get them run out of the fair Commonwealth of Virginia. Just my thoughts. |
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