Room Type Guarantee
Jun 28, 2008 | 6:14 am
#1
Original Poster
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
Room Type Guarantee
I have a reward stay at Marriott Munich (1 night 8/14) and requested 2 double non smoking. Online shows "Not Available" for both 2 double and non smoking. Since there will be 2 adults and 2 kids we need 2 double and non smoking is obvious 
Since I am MR Gold will hotel honor my request or I have to worry about it?
Since I am MR Gold will hotel honor my request or I have to worry about it?
Jun 28, 2008 | 7:02 am
#2
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,177
Are you sure the hotel has rooms with two doubles? Many European hotels do not.
Jun 28, 2008 | 7:09 am
#3
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,094
Call reservations and have them iron it out for you. Munich Marriott reservation page lists their rooms as having 1 King or 2 Doubles. Their rooms can accommodate 4 guests per room.
Did you perhaps mean the Munich Airport Marriott, their rooms only come with a choice of 1 Queen or 2 Twins. If you had entered 4 Guests/Room when attempting to book a reservation at this hotel, you would have received a message indicating that this hotel cannot accommodate 4 guests per room.
Did you perhaps mean the Munich Airport Marriott, their rooms only come with a choice of 1 Queen or 2 Twins. If you had entered 4 Guests/Room when attempting to book a reservation at this hotel, you would have received a message indicating that this hotel cannot accommodate 4 guests per room.
Last edited by aaupgrade; Jun 28, 2008 at 7:21 am
Jun 28, 2008 | 7:28 am
#4
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,177
Also note that unless you made Platinum and forgot to update your profile, the room type guarantee does not apply to Golds outside the US (actually North America):
Room Type, Platinum & Gold* Members
As long as your preferences are noted on your reservation, we will always give you the room type you request, unless you find an upgrade, suite, or other room type satisfactory. If we fail to deliver your preferred room type, we'll give you a cash reimbursement. (Reimbursement varies by hotel brand.)
*North America only for Gold members
As long as your preferences are noted on your reservation, we will always give you the room type you request, unless you find an upgrade, suite, or other room type satisfactory. If we fail to deliver your preferred room type, we'll give you a cash reimbursement. (Reimbursement varies by hotel brand.)
*North America only for Gold members
Jun 28, 2008 | 7:30 am
#5
Original Poster
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
It is Marriott Munich (not the airport one!). I had to list 3 ppl (same for Marriott Prague) because with 4 I couldn't book even 2 double. Hotel lists 2 double room (not 2 twin!) hence I chose it vs. any other in the area (others listed twin, including Saltzburg Ren which would be my preferred choice).
Jun 28, 2008 | 7:32 am
#6
Original Poster
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
working on it. Hopefully this year. It is a hard work to get so many nights.
Jun 28, 2008 | 7:37 am
#7
Original Poster
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
Let me be clear. I don't care for $ compensation if room is not there. I just would like 2 double non-smoking 
Jun 28, 2008 | 8:00 am
#8
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,094
If 2 doubles is your main priority (which it sounds like it is), they do have 2 Doubles Smoking or 2 Doubles (smoking preference not specified) available. You could always leave your booking the way it is and call reservations and see if they can get the 2 Doubles part confirmed, and then if non-smoking becomes available, perhaps you will get it. Or you could change your booking to just 2 Doubles and in the comments area request non-smoking room, that way the 2 Doubles would be guaranteed. Good luck.
Jun 28, 2008 | 8:04 am
#9
Original Poster
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
Thanks aaupgrade!
Well I am in a pickle. One of the main reasons I stay at Marriotts is because non smoking policy (have asthma). I usually travel alone so I don't care for bed preference as much as non-smoking one. When alone 1 single would be ok as long as it is non-smoking. On the other hand this time there is whole family involved so extra bed space is also needed.
Ugh :/
Well I am in a pickle. One of the main reasons I stay at Marriotts is because non smoking policy (have asthma). I usually travel alone so I don't care for bed preference as much as non-smoking one. When alone 1 single would be ok as long as it is non-smoking. On the other hand this time there is whole family involved so extra bed space is also needed.
Ugh :/
Jun 28, 2008 | 12:34 pm
#10
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
International hotel chains (i.e. Marriott and Starwood) that are non-smoking in North America (excluding Mexico) are not non-smoking in the rest of the world. There are more smokers in Europe and Asia, and hotels cater to them.
Jun 28, 2008 | 5:57 pm
#11
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE, HH D, Hertz Plat, Avis PC
Posts: 4,042
How about booking two rooms?