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Renaissance St. Pancras, London, UK [Master Thread]

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Old Nov 30, 2019, 4:02 pm
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Last edit by: margarita girl
Hotel email: [email protected]
Concierge email: [email protected]

As of June 2022 :

Chambers Club opening hours:
Opens at 7am until 10pm
Club’s Breakfast : Weekdays : 7am-11am, Weekends: 7am-12pm
Club’s Pre-Dinner Snacks : Daily : 5:30pm-7:30pm Hot snacks, Cold snacks, and dessert buffet including complimentary house spirits.

As a part of Club experience you may bring one additional guest to the club with you and any additional will be subject to Club access fee of £80 per person.
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Renaissance St. Pancras, London, UK [Master Thread]

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Old Apr 25, 2018, 6:53 am
  #346  
 
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
Originally Posted by vanabb
I posted this in another thread;

What are chances for a room upgrade if a book a basic room for 5 nights in May on points, as a plat?

What is the under-12 policy, if we come as 2 adults and our kid? Is a roll-away available, what about breakfast? Lounge access?
In my experience, the Renaissance never upgrades anyone, not even this longstanding PP, from Barlow to Chambers rooms without an extra charge, usually in the neighborhood of £100 per night, though the offer has been known to vary. I do not know if SNAs will change this longstanding policy, but given the tenacity with which the Renaissance has clung to it, I would not expect an upgrade from Barlow to Chambers. I have received upgrades WITHIN the Barlow wing, but the difference between the various Barlow rooms is negligible. If, however, you book a Chambers room, there appears to be a decent chance of an upgrade to a better Chambers room.

As to rollaways, none of the Barlow rooms allow a rollaway bed. Chambers rooms do. As an FYI, this information is available on the Marriott website. When booking you simply click the "room details" link to the upper right of the room type you are viewing. Availability of rollaways is listed under "Beds and Bedding."

As far as lounge access is concerned, you currently have access to the Chambers Club due to your Platinum status (by linking your accounts), but it is unclear if this will continue in the new program. You may want to call or write the hotel and ask. This hotel does NOT consider the Chambers Club to be a concierge lounge. They call it a private club. Currently MR Golds are treated as if there is no lounge and are given breakfast in the restaurant. It is entirely possible that this becomes the policy for Platinums going forward, and possibly for PPs. We simply do not know.

Finally, regarding under-12s, please note that the Chambers Club does not allow access to guests under 12 years of age. I am not certain how strictly this is enforced.

Last edited by lexdevil; Apr 25, 2018 at 7:12 am
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Old May 2, 2018, 2:56 pm
  #347  
stc
 
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
Originally Posted by lexdevil
In my experience, the Renaissance never upgrades anyone, not even this longstanding PP, from Barlow to Chambers rooms without an extra charge, usually in the neighborhood of £100 per night, though the offer has been known to vary. I do not know if SNAs will change this longstanding policy, but given the tenacity with which the Renaissance has clung to it, I would not expect an upgrade from Barlow to Chambers. I have received upgrades WITHIN the Barlow wing, but the difference between the various Barlow rooms is negligible. If, however, you book a Chambers room, there appears to be a decent chance of an upgrade to a better Chambers room.

...
Not 100% true. I was upgraded on a one-night award stay from Barlow to Chambers in December 2017 with no fee without even asking. (I was and am Platinum.)

That being said WRT to the OP, I believe award stays are more likely to get upgraded at all the major chains, but 5 nights is pushing it.
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Old May 18, 2018, 5:12 pm
  #348  
 
Join Date: Oct 2015
Location: Santa Barbara, CA
Programs: UA 1K Marriott Platinum
Posts: 12
Not the best

St. Pancras Renaissance London Hotel

Map| 5 Reviews | 40% Recommended

St. Pancras Renaissance London Hotel

Euston Road London, GB NW1 2AR

Not the best (0 Photo)

St. Pancras Renaissance London Hotel

Moved from the Marriott Park Lane and boy what a downgrade. If you are a Platinum, you will get a better club room but as a gold, its not the best choice unless you want to be in the train station.

Very large hotel but the spa is very small, in the basement.

Used same # of points to stay at the London Marriott Park Lane and it was a real disappointment.

 

 

Not the best

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Old May 19, 2018, 8:50 am
  #349  
 
Join Date: Jul 2000
Location: AUH
Posts: 8,265
I prefer Park Lane even as Platinum. Found the Barlow Wing rooms (normal rooms) very average.
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Old May 22, 2018, 8:48 am
  #350  
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Join Date: Oct 2015
Programs: AA: EXP, 1MM Marriott: Ambassador, LTT
Posts: 407
Just stayed here for 5 nights. This was my 6th stay at the St Pancras in the last two years (5 business, 1 family). I usually stay in the Barlow wing but this time I was booked into a Chambers junior suite (166) facing Euston Rd. I've also stayed in the Grand Junior Suite across the hall (167) on a prior trip with the family.

In general I really like the St Pancras. It's got a great location for business and the Chambers Club is great. However two aspects of this particular junior suite made the Chambers wing not worth it. First, there was A LOT of road noise from Euston road at all hours. They provide complementary ear plugs (always a bad sign) but even with the plugs there is a lot of noise. The windows are huge so I guess some noise is to be expected, but the hotel should really invest in a second layer of sound proofing windows. Second, the "king bed" was two singles attached together and it was very uncomfortable. In contrast, the Grand Junior Suite (167) I stayed in was very quiet (despite having windows that directly overlooked the restaurant and the train station) and the bed was a true king bed.

Net, net: my suggestion to anyone staying in the Chambers wing is it make sure to request A) a room facing the station/interior B) a room with a true king bed (if that's what you want). Personally I would opt to stay in the Barlow wing if they can't make that guarantee as at least those beds are all true kings/queens and there is almost no road noise.

I should also note I could swear that there was a recent post from, I think @bhrubin, where they actually checked out of their Chambers room because they couldn't stand the road noise and the bed but I can't find it anymore. I remember the post because when I read it I said to myself "that's not my experience" (from room 167), but after my experience in 166 I totally get where they were coming from.

Last edited by BillBurn; May 22, 2018 at 8:56 am
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Old May 22, 2018, 12:38 pm
  #351  
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
Thanks for the tips. Much appreciated.

Cheers.
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Old May 26, 2018, 10:45 pm
  #352  
stc
 
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
The terminal noise from my non-road-facing Chambers room in December was pretty bad. But, I was only there for one night. It sounds like if you want quiet, the Barlow wing is better.
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Old May 27, 2018, 6:24 am
  #353  
 
Join Date: Sep 2001
Location: San Diego, CA, USA
Posts: 244
St. Pancras stay

We (two couples) stayed at St. Pancras for two nights last week. We chose it for availability with Marriott points and for the ease of arrival by train from Gatwick airport. Group fare from Gatwick was 28.50 pounds and was very smooth. Upon arrival, we were offered a suite in the Chambers wing for a couple hundred additional pounds. The suite was large and lovely but more than we needed, so we kept the rooms in the Barlow wing. Our room was fine, but quite ordinary. As Gold, we enjoyed complimentary breakfasts and evening snacks (enough for a light dinner) in the Booking Office, which saved both time and money. The staff was helpful and friendly. Although the concierge desk did not recommend Uber (I suppose they have some arrangement with the cabs?), we used Uber a couple of times from the hotel and were very pleased with the result. I would book there again, but would also consider other recommended London Marriotts on future visits to London.
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Old Jul 6, 2018, 7:32 am
  #354  
 
Join Date: Dec 2001
Location: Here and there...
Posts: 1,501
The Chambers Club access

While they are still discussing the details, the club access will most likely be PP and above (plus Chambers guests, of course) after August 1 as per the manager that I spoke.
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Old Jul 22, 2018, 9:13 am
  #355  
 
Join Date: Nov 2014
Location: Somewhere
Posts: 1,178
I had a great 5-night stay here using points! The hotel was very busy. They can only offer an upgrade to the Grand Jr Suite on the first night, which I gladly took, although I had to move rooms later. Regardless, access to chambers lounge was provided to plat elites which served buffet for breakfast, afternoon tea and evening snack everyday. Breakfast was also served at the main restaurant - Booking Room. I had to vacate the suite and move to a room in the Barlow wing. It's a regular room with views of the adjacent British Library. I got king beds in both occasions which were basically two single beds pushed together. You can't really feel the gap in between, but I thought I should point it out. The second room was small but immaculately kept clean, in fact I felt the small room was cleaner than the suite. I had terrible allergies on the first night which was caused by dust. I knew it came from the carpet and the 20-foot curtains in the suite, because when I moved my allergies stopped. My only issue with the smaller room was the bathroom. There was no bathtub, the exhaust didn't work so it always stayed humid after every shower and the toilet flush located immediately behind the toilet seat. Other than that everything was great! Perhaps the best thing about the hotel was the location, it's right on top of the train tracks. I didn't hear any noise, at least from the rooms I stayed at on the second floor. Tip: There's a shortcut to the tube, take the exit from the Booking Office to the train station, walk past the Mi+Me, take the set of stairs and follow the sign. Also, if you get access to the Chambers Lounge, get your self acquainted right away with the staff - they're the stars of this property.
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Old Sep 10, 2018, 10:47 pm
  #356  
 
Join Date: Aug 2013
Location: YYZ, YUL, PEK
Posts: 429
Considering this property for using a 7-night New Category 6 certificate in early October.

Is it confirmed that only Platinum Premier and above gets access to the Chambers Club?

As a Platinum Premier, what are the chances of a complimentary upgrade from Barlow to Chambers?
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Old Sep 11, 2018, 2:59 am
  #357  
 
Join Date: Apr 2016
Location: Europe
Programs: ex-SPG Platinum, Marriott LG, *G United
Posts: 245
In the end we stayed at the JW Marriott instead, same number of points. In June this was 180k for 5 nights, with 1 night free - Only 60k SPG points, what a deal. We were upgraded to a large corner room, kid bed no extra charge, lounge and great location. Could not have been better. Really glad I did not gamble with the St. Pancras.
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Old Sep 11, 2018, 5:32 am
  #358  
 
Join Date: Jan 2005
Programs: AA EXP, UA Silver (Thanks Marriott!), Marriott Lifetime Titanium & Hyatt Globalist
Posts: 643
I just checked out this morning. When arriving on Sunday, I was given a larger Barlow wing room (I’m a Plat. Prem. Lifetime).

fromt desk clerk specifically told me that suites are not given as upgrades.

i didn’t feel like arguing T&C’s. My room was ready( it was 8am local time and I was tired.

Maybe you will have better luck, I’ve stayed at this property 5 times over the past few years and have never been given a suite. I was PP for most of those years and regular P otherwise.

i was given (as I always have been) chambers room/lounge access.
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Old Sep 11, 2018, 7:00 am
  #359  
 
Join Date: Nov 2008
Location: New York City
Programs: UA 1K, CX Dia, Marriott Titanium, Hilton Dia
Posts: 385
I can confirm that it is only PP that get access to the lounge (unless staying in a Chambers Club room) and regular P's do get breakfast in the restaurant (stayed a couple of weeks ago). As for upgrades from Barlow to Chambers I doubt that is likely but not such a big deal since if you are PP you get lounge access anyway.
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Old Sep 11, 2018, 7:09 am
  #360  
 
Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
Originally Posted by sjmoss23
I can confirm that it is only PP that get access to the lounge (unless staying in a Chambers Club room) and regular P's do get breakfast in the restaurant (stayed a couple of weeks ago). As for upgrades from Barlow to Chambers I doubt that is likely but not such a big deal since if you are PP you get lounge access anyway.
I got an upgrade three weeks ago, but only for a one night stay, and I had to leave early...
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