Help! DHL did not deliver my Gift Card. What are my options?
Jun 12, 2008, 8:29 am
#16
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
DHL is liable for Marriott and Marriott is liable for the OP. OP has not a case with DHL but with Marriott who in turn must deal with DHL. I would start cc charge back process.
Jun 12, 2008, 11:13 am
#17
Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,388
I agree on the resolution: start cc charge back process.
Jun 12, 2008, 3:58 pm
#18
Original Poster
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
Thanks for all the suggestions guys
Its been a pain going through this with DHL and Marriott.
Everytime I call DHL they say that someone is dealing with the station and they will talk to the driver. Last I spoke they have promised an update tomorrow morning.
In the meanwhile Marriott keeps looking at the DHL tracking page and tells me its been delivered. DOH! After explaining (and reexplaining) the whole thing to them, they have promised to contact and speak to DHL but as DHL is still investigating the matter, they have asked me to be patient. In the meanwhile, the person from Marriott looked up the card number and confirmed that there was no activity as yet. I'll have a word with him tonight and ask him to re-issue a new card and cancel the other one. If he doesnt, then I go to Visa.
Why cant they just use FedEx
Everytime I call DHL they say that someone is dealing with the station and they will talk to the driver. Last I spoke they have promised an update tomorrow morning.
In the meanwhile Marriott keeps looking at the DHL tracking page and tells me its been delivered. DOH! After explaining (and reexplaining) the whole thing to them, they have promised to contact and speak to DHL but as DHL is still investigating the matter, they have asked me to be patient. In the meanwhile, the person from Marriott looked up the card number and confirmed that there was no activity as yet. I'll have a word with him tonight and ask him to re-issue a new card and cancel the other one. If he doesnt, then I go to Visa.
Why cant they just use FedEx
Jun 12, 2008, 4:54 pm
#19
Join Date: May 2003
Location: CA
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 2,879
Have had the same type issue with FedEx. They showed a package as delivered (left at front door) but I never received the package. Good thing is that the company that sent the package took full responsibility and sent me out a replacement the next day.
Did get a call from FedEx a few days later wanting to confirm that I never received the package.
Did get a call from FedEx a few days later wanting to confirm that I never received the package.
Jun 13, 2008, 8:44 am
#20
Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,388
Have had the same type issue with FedEx. They showed a package as delivered (left at front door) but I never received the package. Good thing is that the company that sent the package took full responsibility and sent me out a replacement the next day.
Did get a call from FedEx a few days later wanting to confirm that I never received the package.
Did get a call from FedEx a few days later wanting to confirm that I never received the package.
Jun 13, 2008, 9:32 am
#21
Join Date: Dec 2007
Posts: 993
I always have them deliver to my P.O. Box. Less chance for lost of package.
Jun 25, 2008, 5:53 pm
#22
Original Poster
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
Update
Just wanted to post an update. Sorry for not being able to do it earlier. DHL finally managed to track my package down and recovered it from wherever they had dropped it off and redelivered it to the correct address. What a bloody nightmare. I'm about to swear off using the damned gift cards now.
Jun 26, 2008, 2:11 am
#23
Join Date: Jul 2005
Programs: FlyingBlue Platinum, LH Senator, VA Velocity Platinum, Marriott Silver, Hilton Diamond
Posts: 1,010
I know we've had a few threads regarding the GCs from Marriott and their customer unfriendly policies before. But has Marriott Concierge or anyone from Marriott Corporate ever chimed in on this?