They were mailed books? I didn't receive one. I've been Plat for a couple years and have never received actual BOGO coupons. I'll have to double check my 2008 Plat packet again.... :confused:

They were absolutely mailed this year. There was a small booklet in my pack that contained the entire year's worth of coupons.

Let us know if you find them!

The Renaissance Orlando Airport process them in a unique manner. The final bill lists both nights and an adjustment for the BOGO certificate. In this manner, you end up getting 2 nights elite credit and the points for the paid night.

They were still available online. I always print out 2 copies now -- not to use them twice, but to give one on checkin and have another if necessary on checkout. If BOGO was a new program I'd understand the confusion but its been around for a long time.. Marriotts and Renaissance should really know better.

Same experience.

I would say 4 out of 5 times, I get charged for both nights and have to take care of it the next morning.

I employ few tricks to help myself.

• I highlight the section where it says a printout is acceptable
• I make a duplicate copy in case they lose it

The worse case scenario was last year when the front desk had no idea what the paper meant. It took 4 hours for the front desk and the front desk manager to figure it out, including a call to Marriott Rewards. They tried to convince me that I should pay the entire bill and that Marriott rewards would send issue me a credit.

I finally left with the correct bill, or so I thought. Every six weeks they would recharge my credit card for the second night. This went on from August until Christmas eve (great timing). Finally I demanded 25k miles as compensation which they gave me. First time I'd ever demanded compensation from a hotel.

If I may so inquire, what property was this? I have found that Oklahoma Marriott properties (across the board) are relentless in attempting to collect what they feel should be due to them. I had issue with TWO properties (Tulsa Marriott Southern Hills and the Waterford Marriott in OKC in what would have been the same trip) not properly cancelling my reservations upon request, and one posting charges to my folio as if I were actually staying at the property, and the other posting GNS charges to my bill. The card I had on file at the time had expired so they were not able to collect these charges, and called me a week later to "discuss how I would go about paying those charges." When I explained that I had cancelled the reservations due to situations outside of my control, I received apologies from both properties and was told it would be taken off of their books. Low and behold, a month down the road, I receive copies of the final bills in the mail from one of the properties, again telling me I had an open balance, and threatening to turn it over to their internal collections department if I did not pay the balance. Again, I called, explained the situation and that I had ALREADY cleared this up once before, received no apology, but told it would be taken off the books. Well three months down the road, I receive a call at 5AM from the accounting department telling me I needed to clear the balance. Again explained the entire situation, reiterated that it WAS 5AM and any decent business would check the location of the area code they were calling before making any calls, and that I was quite disappointed that I was being harassed over something that never should have occurred in the first place. The accounting person merely snickered (I immediately called Marriott Customer Care afterwards to report this, to no avail) and hung up.

Update, I got a call from the hotel manager this evening. They were very apologetic and professional. She asked what she could do. I said nothing was necessary. I appreciated her call and would certainly return to the property. I told her this seemed to be a company wide problem and with coupons that were mailed, we were out of luck if not recorded properly. She insisted I take 5000 points. I relented.

Don't you just hate the term "as a courtesy" ? In other words, they are saying the equivalent of the great southern saying "bless your heart". In other words, go _ _ _ _ yourself. As a Northerner, I was taught this in a great seminar a few years ago. I love it (the saying) !!!

I have not received paper version for I don't remember how many years (perhaps 3?). I simply print them as suggested by MR web site.

OK, I double checked and I am an idiot. I did get a booklet with all of these coupons and ASSUMED that they were not online this year.

Sorry for the bad information.

:eek:I've used them in several hotels and 9.9 times out of 10 I get charged for all nights..........and I have had desk clerks AND managers REFUSE to honor the printed out version..even though it says PRINT THIS OUT.....AARRGG.

I have used these at Ren - (various) and have never had a problem. In fact, they are applied completely correctly, so that I receive 2 nights stay credit!

Posts #15 and #18 have had the same experience.

I experience the same level of correct application when I use a BB; and even a PP. ( if you want to see a blank look; hand over a PP in any city other than DC, NY, BOS, or LA :D).


The Ren certificates are identical to the Marriott certs - the difference (has to be)- - - - training.

I used one at the Manhattan Beach, CA Marriott this past weekend and in the end it worked out fine, but I did have to deal with the front desk telling me that you have to mention the BOGO when making the reservation, which I did, although it wasn't noted on the reservation.

The front desk acted like they were doing me a favor until I informed them that I'd made the reservation through the Platinum line and that they were not doing me a favor, but rather honoring a reservation made by one of Marriott's best customers.

In the end it all worked out fine and my bill was correct when slipped under the door, and it even had the correct check in/check out dates so I should get credit for both nights.

Checked out yesterday from the San Francisco Marriott and the BOGO free night was correctly applied to the invoice slipped under my door. Maybe the hotels are finally getting it...