PointJunkie

In the South Park area, the high-end Park Hotel http://www.theparkhotel.com
has become a Marriott as of today (03/17/06):

(from charlotte.com)

The Park Hotel is scheduled to become the Charlotte Marriott SouthPark today. Marriott Corp. officials confirmed Friday that the hotel chain will manage the 192-room lodging facility for the new owner, SouthPark Real Estate of Bethesda, Md.The Bissell family, which had owned the luxury hotel since it opened in 1984, put it up for sale last year.
Officials didn't disclose the sale price. But real estate sources familiar with the market estimated that it sold in the "mid-$20 million" range.

whirledtraveler

I love Marriott, but this has been an incredibly bad week at Courtyard. As I write this, I'm listening to a pinging through my room. It sounds like a bell, and I have no idea where it comes from. I've attempted to rent OnCommand movies three times this week, but each time, the screen comes up with green streaks and I have to call to the front desk to get it taken off the bill. Nothing that maintenance seems to be able to do during the day seems to be able to fix this. The day before yesterday, they decided not to clean my room. By the time I arrived back from my meetings, the cleaning people had "gone away for the day." Same thing happened to a coworker at the same Courtyard. He had to sit down in the lobby while they cleaned his room at about 5PM.

When I arrived, there was no platinum gift for me. Personally, I don't care about the gift, but I should have taken its absence as an ominous sign. I can't remember ever having to deal with noise from neighbors in a Courtyard, but last night, I had to try to sleep through TV noise from the apparently deaf neighbor nextdoor. Oh, and the going down the stairs yesterday, the door handle of the stairwell came off in my hand.

There's nothing they can do about my noisy neighbors, but God, what a week.

Jeeves

Okay, you've got my attention. Which Courtyard are you talking about. Please share.

whirledtraveler

Should I? I check out tomorrow. If I say there might be retribution.

(trying to see if the A/C can drown out the pinging noise)

jan_az

No PLT gift = $50

Not much consolation but maybe a little

Marcell

O' come on, whirledtraveler, tell us. I doubt anyone from this thread will call them up tonight and tell them that you complaining about the Courtyard.

ohmark

I have sympathy for the situation, but my pet peeve in FT is the poster who wants us to be aware and sympathize with his/her situation, but for whatever silly reason thinks naming the property is not significant. It is. If folks don't want to share, they should consider not posting about the situation in the first place. A major part of this board is sharing information so that we can flock to the good and avoid the bad. The OP gives us a Courtyard to avoid, but then witholds the info necessary to avoid the property. End of mini-rant.

cyberdad

This is absurd. There's no point to this without the name of the offending property. C'mon Bruce, close the thread.

whirledtraveler

Okay. It's the Courtyard Arrowood, in Charlotte, NC.

It looks fine, the people are nice, and it's clean, but it has these annoying quirks I mentioned in the first post.

whirledtraveler

And they didn't have my bill under my door this morning when I was ready to leave.

bnarayan1511

That's because they read this thread and were waiting to pounce on you at the front desk when you checked out

camachinist

Don't forget to collect your crisp new U.S. Grant just prior to checkout...

Interesting how it's not necessarily the problems, but how they are handled, which are the most memorable. What was the saying in the military about out-running your supply lines? Certain death?

Pat

cyberdad

Totally agree! And thanx to the originally OP for spilling the beans. Presume you got your crisp new General Grant or equiv.

whirledtraveler

No. The money makes no difference to me. The issue for me is consistency. Part of me looks at the complaints I had and says that they are ridiculous, but you know, I travel 150+ nights a year, and the one thing I count upon with Courtyard is that there won't be surprises, that it will all just work. Most of the time it does, but it seemed that last week everything started going wrong.

SkiAdcock

Well the issue for me is make your title more descriptive - I shouldn't have to read through most of the thread to find out which property - unlike the FTer who said the FS Austin Marriott was the worst in the chain. At least s/he didn't keep us guessing.

Cheers.