I am currently in the midst of 40 days in Marriott's around the DC area. I'm moving a few times because my work is sometimes VA and sometimes Bethesda based.

Today I moved into a RI in Fall's Church because I had some writing to do, it was in the 90s and I wanted to do it outside by the pool. The pool area is beautiful on the website....and also closed for the season (??really, Sept 2nd in DC with temps in the 90s for another few weeks??) without any way of telling from its nice feature on the web site. That irked me when I realized it a few hours after check in. So I decided to take the advice of the thread... log on to FT and complain about something this minor.

Seriously - if you pool is closed for the next 9 months in a summer climate, quit featuring it on the hotel homepage.

That is absurd. Period.

If a hotel routinely closes its pool for a season, that should absolutely be posted clearly on the website. Indeed, it's absurd for a DC pool to close at the end of August, but if they posted this fact on their site I could live with it.

If a hotel closes a pool for major maintenance, it should post the dates on its website as soon as they are known. Then, fire off an email blast to affected guests who had already booked during that period. I don't go *back* to Marriott.com and keep looking at the website every day leading up to a stay. A simple email would be appropriate.

If the pool closes the day before you arrive or while you're there because something broke, then I probably wouldn't complain as long as I felt like the hotel was treating it as an important matter and resolving as quickly as possible. This is where a cavalier attitude would piss me off moreso than the fact that unexpected maintenance needed to happen...