FlyerTalk Forums - Almost done with Marriott re: Privacy Issues

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Sorry for any skeptisicm but these offenses are just so extreme.

While I am having major problems with all airlines I have found that hotels and Marriott especially are doing a pretty good job now.

I am glad you were compensated and hope you are compensated very well for incedent one. They at least had the ability to investigate and should have a report written on this incedent I hope. Good luck.

I've never been a fan of the "lets file a suit" action, though the OPs situation does come pretty close. :eek:

Myself, I would probably first try going through non-lawyer channels to get this issue raised to Marriott Corporate and the hotel GM. I would think that they would be very interested and be very willing to make sure something like that doesn't happen anymore. And the issue could be dealt with that way.

But I do agree with most everyone that this type of behavior needs to be brought to Marriott's attention and dealt with.

This is crazy. I have no clue what I'd have done in #1 but for #2 I never give more info then needed.

Please keep up informed as to what you decide to do.

Quote:

Originally Posted by DillMan

When this happened, the "suit" in my room claimed that the cigar/humidor was smoking material and the maid had seen it and he was obligated to investigate. I buy that, but the item in question was, I would have guessed, at least 90% in my bag and in the worst case just sticking out the top.

Even if the manager's explanation is true (I'm doubting him, not you), it's still inexcusable. The Marriott rule is against smoking, not possessing smoking materials. Even if you had a carton of Marlboros sitting in plain view, that is no cause for the maid or manager to "investigate". We aren't talking cocaine here.

I totally support Marriott's position on smoking, but that should never be used as a cover for such invasive behavior.

Quote:

Originally Posted by pinniped

Exactly right. I still smoke occassionally, particularly when I travel for business. However, I always book a non-smoking room and never, ever under any circumstances smoke inside the hotel. It's become routine for me to pull on my shoes take the elevator down to the lobby and go outside to light up -- in fact, I even do that at hotels that allow smoking in the lobby. However, my pack of cigarettes sits on the desk in the room. If I ever got any grief about it from the hotel management, they'd certainly hear from me. If I saw someone going through my bag, I'd call the police and press charges. Period.