Well, I just saw 7 nights post to my MR account from our renter staying in our timeshare last week. ;) I even got MRP's for incidentals they bought :D

Pat

The Birmingham Courtyard Colonnade will not honor a rate that was in Marriott.com. I booked a rate went on down there and they asked me for my credit card. I looked at they guy since he seemed nervous and said well you did not confirm my rate. He then stated sir that rate you booked is not a valid rate. He said sir I don't know how you got that rate to come up or what you did to Marriott.com to make the rate come up, but we will not honor it. I told him that the rate was indeed publicaly available and I have no power to hack Marriott.com. I pointed out that I was an elite member and a repeat guest to that property.

The clerk went on and on about how only the GM could input the rate into the system and she did not. I told the guy to pull up Marriott.com and look at the rate. He saw the rate and said that his GM would not honor the rate. This guy was just going to take my credit card and charge me $139.99 more than the room was going for and not even say a word about it. I thought that was far worse than him accusing me of hacking Marriott.com. I contacted Marriott customer relations and they advised that they will not honor the rate. I then was transferred to the internet help desk and they advised that they will look into the situation further and let me know something back on Tuesday. That rate was showing up all the way until this afternoon. I did make other reseverations yesterday for later in the year and I know notice that they have changed the rate in my reservations for future stays. I did not know that they could do that. :mad:

That I don't know about - but I know that most CC's issued by the previous Bank One (such as the UA Visa) were able to be re-applied for & the benefits (such as the bonus miles/points & the UG certs & free night certs, etc) were able to be gotten more than once. As for the 15 nights towards elite status - I'm not sure how the room night accounting works...

I reserved a room on the Marriott website for a rate of $1.19 a night for 3 nights in Michigan in July. I immediately emailed Marriott and gave them my confirmation number and asked them if they intended on honoring it. They thanked me for bringing it to their attention, told me they caught it before anyone else booked it at that rate (which should have been $119.00) and honored it. I was pleased.

Well the property treated me like a hacker. The property would not honor the rate and they would not even offer me a discounted rate to boot. I have future stays booked at the rate and I went into the reservation and the prices have changed. I even showed the rate was still in this system when I arrived and it was there the next day, but still no dice.

I just spoke with the General Manager of the Birmingham Courtyard Colonnade and she treated me like a criminal. She said that she did not appreciate me running a scam on her. I told her the rate was available through Marriott.com and that I pulled up there and have no way of making a rate appear in the system. I was very displeased with that and I am going to file a complaint on the rate not honored through the Alabama Attorney General's Office.

Was the rate one of those strange "incentive award", "junk rate" or the like that come up with the LPR code? If so, I can understand why they won't honor it. Conversely, some properties will put bogus $999.99 prices in there so that anyone who happens to stumble on it won't be tempted to book the rate.

If that's not the case, would you mind sharing the code?

Even if Chase/Marriott didn't catch you, which they very well might, opening and closing credit card accounts that many times in a short period will put a big dent in your credit score. You may not qualify for the card on the fourth or fifth try.

This was not a junk rate, incentive code or the like. It was a property promo rate using LLR. The rate rules did not having any booking restricions at all. The GM said that I was a scammer that was playing around with the codes to come up with the rate. I told her I always look for the best available rates before booking at that I don't appreciate being called a scammer.

Good luck with the AGs office. I seriously doubt that you will get anywhere.

I did a quick search of the Birmingham area using LPR (Is that what you meant?, LLR was invalid) and a couple of properties with the "Property Promo Rate" came up. In the rate descriptipn it clearly stated "To be booked by the property only!".

In any event, if the GM actually called you a "scammer" then that is a separate issue and totally unacceptable, although I would like to have heard both sides of the conversation.

Back on topic to this thread: I have used LPR and found some oddball rates ("Thanksgiving Holiday" rates in January, for example). The hotel has questioned it when I checked in ("Oh gosh, sir, we should have pulled that one weeks ago") but ended up honoring it.

I don't doubt that I will get much there, however, they do have an online process and I will just go through the motions.

File a Consumer Complaint
First, Tips on How to Resolve a Complaint...
Specifically state your complaint to the business or entity as soon as possible. Take along your receipt, any guarantee or warranty, and, if possible, the product. Be assertive! If you are told by a salesperson that he or she cannot help you, ask for a higher authority such as the manager or owner. When complaining by mail, give the brand, model, size, color, and any other details needed to identify the product. Include a statement of the circumstances regarding your complaint. Keep a copy of your complaint letter and all correspondence you receive. If you return a product by mail, be sure to have it insured.

Filing a Complaint
When you file an online complaint form, be certain you read and understand the disclosure information provided at the end of the complaint form. It may be particularly important to your situation and could affect this Office's ability to assist you in resolving your complaint!

In order for a complaint file to be opened in the Attorney General's Office, the consumer must first complete an official Complaint Form, an online Complaint Form (below), or a send a description of the complaint by letter, and include copies of all correspondence, receipts, etc. to:

Consumer Affairs Section
Office of the Attorney General
11 South Union Street
Montgomery, Alabama 36130-0152
334-242-7334 or in Alabama 1-800-392-5658
Fax 334-242-2433

I didn't see any reference to the actual room rate you booked. Did it meet the common sense test?

Chase has only queried my credit report once in the last year for 6 cards. As long as they have a recent report on you they just run with that and your history with them.

Yes, this happened to me on 2 error rates I found for Marriotts in Orlando ($13.90 rate that should have been $139 and $1.34 rate that should have been $134). I was not notified that they made these changes; I just happened to see them on my reservation history.

That's a lesson to always print a copy of your reservation :)
BTW, I had no real intention of staying at those error rates.