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-   -   Bonus bucks questions and issues [Merged threads] (https://www.flyertalk.com/forum/marriott-rewards/528273-bonus-bucks-questions-issues-merged-threads.html)

VA1379 Dec 10, 2005 5:51 am


Originally Posted by slowly
I was just quoted by a Renaissance hotel that I can use only one Bonus Bucks coupon per stay (my stay will be 4 nights). Can hotels bend the rules so much?

Would you suggest just giving 2 coupons at check in and hoping they will accept them?

That hotel is incorrect because each Bonus Bucks coupon states that it can be applied towards a two night stay. Since you are staying for 4 nights, you should be able to use 2 coupons. I have had no problems doing this in prior hotel stays of 4 nights. I suggest you call Marriott's customer service line and tell them that you were told incorrectly that you can only use one bonus buck for a 4 night stay at one hotel if you receive any trouble in using two coupons for your stay.

Terms and Conditions for Bonus Buck:

(2) Must be a registered guest, and a consecutive two (2) night paid stay is required. Only one (1) Bonus Bucks Coupon is applicable per two (2) night stay.

slowly Dec 12, 2005 12:47 am

Another idea - has anybody used Bonus Bucks coupon to cover incidentals during Priceline stay? IMHO T&C don't prohibit that. Does Priceline stay count as "paid stay"?

Numbskull Dec 13, 2005 12:48 am

Changed?
 
We used them for our vacation at 6 different Marriott's, and for a family reunion in Southern Cal. We all had discounts including military, senior, and AAA. Didn't have a problem with any of them.

I booked a hotel a couple of days ago for January. Used the reservation line. The guy on the other end said they were only good for "rack rate". What???!!! They're ABSOLUTELY USELESS if that's the case. Anyway, he said I could ask the hotel when I checked in, but he didn't think they'd accept them with the military rate.

I went ahead and booked a Westin for the same dates. Will just check in at 5:00 pm, and if they won't accept the Premium Pounds, I'll cancel on the spot. I'd think that getting $100 out of me would be better than nothing, and they're not the only hotel in town. If they balk, I walk. I figure it'll cost me $8 more for the two nights at the Westin at a military rate vs. the two nights at the Marriott using rack rate - Premium Pounds. But if they don't want my money...

pinniped Dec 13, 2005 6:08 am

Numbskull, you should be okay on most rates. Even the newest-issue BB's state that they are valid on all publicly-available rates. The guy who said "Rack rate only" is totally incorrect.

The clickable rates on Marriott.com were always in the gray area - AAA, senior, etc. I have used BB/PP with AAA on many occasions, but my latest BB that I received in conjunction with a November stay now has text on it specifically excluding AAA and excluding MVCI stays. That's new. (I've used PP/BB at the Vacation Clubs three times in the past year.) So...don't be surprised if AAA eventually goes off the board completely for these certificates.

That said, you should still be able to use them with anything you can get on Marriott.com that is publicly available. For example, LPR, ES(n), M11, D60, PKG, etc. - all should be good to go. "Packagelike" bookings are OK as long as they aren't prepaid, are publicly available, and are handled entirely through the front desk like any other hotel booking. (e.g., Golf, dinner, etc. - OK. Air, car, hotel - where you link from Marriott.com off to a third-party and prepay - not OK.)

Edited to add: I have used PP with an M12 booking (Marriott Elite status code). Technically it's not publicly available, but they still accepted it.

dave_261 Dec 16, 2005 8:07 am


Originally Posted by pinniped
The clickable rates on Marriott.com were always in the gray area - AAA, senior, etc. I have used BB/PP with AAA on many occasions, but my latest BB that I received in conjunction with a November stay now has text on it specifically excluding AAA and excluding MVCI stays. That's new. (I've used PP/BB at the Vacation Clubs three times in the past year.) So...don't be surprised if AAA eventually goes off the board completely for these certificates.

I booked 4 nights in SYD for January on Marriott.com using the NPR (entertainment) rate, which incidentally was the only standard code which was accepted for my dates (meaning that AAA and some of the others weren't accepted).
In any case, I then called Marriott reservations and asked them to note my record that I would be using PP for the trip. They did with no problem. So, hopefully I won't have any issues that I didn't book the room over the phone.

pinniped Dec 16, 2005 8:51 am


Originally Posted by dave_261
I booked 4 nights in SYD for January on Marriott.com using the NPR (entertainment) rate, which incidentally was the only standard code which was accepted for my dates (meaning that AAA and some of the others weren't accepted).
In any case, I then called Marriott reservations and asked them to note my record that I would be using PP for the trip. They did with no problem. So, hopefully I won't have any issues that I didn't book the room over the phone.

I haven't booked a Marriott room over the phone in years - that doesn't impact acceptability of the PP. It just has to be direct-booked: Marriott.com booking is 100% okay.

Whether the hotel lets you use your PP with the Entertainment rate is a different discussion, but it doesn't have to do with booking online vs. phone.

araknis Dec 16, 2005 6:30 pm

just checked out of the fremont marriott and got an exchange rate of 1.6 for the pp (true rate is 1.75).. horrible..

timrick Dec 20, 2005 3:31 pm

I need some advice from the veterans.

I plan to use a 100 BB on a 2-night stay in SFO Marriott. The problem is the rate on the 1st night is much higher than the 2nd night. My question is if I'd make 2 reservation each for 1 night, would I still be able to use the BB?

Or is there any other course of action I could take? Like calling the helpdesk to combine the 2 res. ? but what will happen to the rate?

craz Dec 20, 2005 4:22 pm


Originally Posted by timrick
I need some advice from the veterans.

I plan to use a 100 BB on a 2-night stay in SFO Marriott. The problem is the rate on the 1st night is much higher than the 2nd night. My question is if I'd make 2 reservation each for 1 night, would I still be able to use the BB?

Or is there any other course of action I could take? Like calling the helpdesk to combine the 2 res. ? but what will happen to the rate?

If I remember correctly a BB is Good Only on a 2 day-CONSECUTIVE stay. which is different from 2-1 day stays since each day they will close out the acct and settle up , so they shouldnt take the BB since it will be Only a 1 day stay. If you can get them to combine the 2 different res#s onto 1 then you have a shot at it, since it'll show up as a 2 day stay , but that also depends on how they combine it.

bdschobel Dec 20, 2005 5:55 pm

You can make a reservation with split rates, one for some nights and another for the rest. (I'm not sure how many different rates Marriott can handle.) As long as both rates are "publicly available," you can use the Bonus Bucks.

Bruce

craz Dec 20, 2005 7:05 pm


Originally Posted by bdschobel
You can make a reservation with split rates, one for some nights and another for the rest. (I'm not sure how many different rates Marriott can handle.) As long as both rates are "publicly available," you can use the Bonus Bucks.

Bruce

I have an upcoming April stay with 4 different rates, as its a 16 day and the rates go up & down according to Seasonal timing. Since there was a Deposit required I wasnt able to book it On-line so I had to call the Plat Line and have them handle it for me.

Had a 3 Rate stay at the same Hotel in Oct that I was able to book Online and no problem using the BBs. I thought the OP made 2 different res and that will KO the use of a BB, the Rate need not be the same , the Basic factor is that one needs to have an even # of days with a min of 2 in order to get the BBs to work.

drtdk Dec 21, 2005 9:12 am


Originally Posted by craz
I thought the OP made 2 different res and that will KO the use of a BB, the Rate need not be the same , the Basic factor is that one needs to have an even # of days with a min of 2 in order to get the BBs to work.

Two (or more) different res can easily be combined at check-in. If the rate qualifies (in the eye of the check-in associate), you can use 1 BB per two days for as many days as you have BB.

slowly Dec 21, 2005 9:22 am

Use Marriott's own weapons against them... :)

When the Bonus Bucks promotion was running, they used this definition to prevent you from dividing the stay in many 1 day long stays and get a BB coupon for every day:

"One Bonus Bucks coupon issued per room, per stay. A stay is defined as consecutive nights spent at the same hotel, regardless of check-in/check-out activity."

So from BB T&C:

"Must be registered guest, and a consecutive two (2) night paid stay is required."

Bingo! ;)

psychephylax Dec 21, 2005 5:48 pm

quick bonus bucks info request
 
Do they give them to you at the end of the stay? And, do they slip it under the door with the bill for express check-out? Or do you have to stop by the front deks when checking out and ask for them?

bigguyinpasadena Dec 21, 2005 5:50 pm

You should get them upon check-in,not check-out.
If you did not then find the clerk who checked you in and remind him.


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