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There is nothing (yet) to say that Bonus Bucks are being discontinued. My supplier is still offering them with expiry dates up to 30 Aug 2009.
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Au contraire, SkiAdcock! Paula's Great Travel Deals wants everybody to know that she has PPs for sale and is thankful to chanp for the advertising! But she is probably displeased that I have revealed that she is overpriced.
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Since this was not directed at any individual or even identifiable individuals with in Marriott corp or their hotels; it is a generic statement of what I think of the mgt personnel that made this decision. I've used the phrase on other boards/forums on this site and never heard another peep
I stand by my comment that IMHO monkeys are running the company or at least MR. Its not even a derogatory term regarding race as this refers to people that I have no idea of their race, its a general comment that the decisions made by these people are (IMHO) pretty bad
Originally Posted by SkiAdcock
(Post 11141539)
Totally agree w/ this. While there are FTers who disagree with decisions (and I'm one of them), there is NO excuse for derogatory terms.
I might add, if one wants to communicate with Marriott re: their decisions, calling them 'monkeys' (along w/ other terms described by some) probably doesn't set up a 'let's work this out' environment. I would also suggest that those (more than one on this board) who employ those terms would not be happy if said terms were used to describe them, in their duties w/ their jobs. Lest they get too ahead of their britches (as my southern grandma would say), what makes them thing everyone else loves them too? ;) Back on the topic, I don't know 'Paula's (last post), but I'm sure said Paula's isn't happy on being called out on this thread re: offering up the certs by name. Granted, the email went to customers of, but you get the drift. BTW - again, I'm bummed that I was never able to use BB/PP as much as you all, and now said that it won't happen in the future. Have we confirmed BBs are also gone? Cheers. |
Didn't you mean species? ;) :D
FWIW - I think your original comment re: just put 'can only be used in the UK' as part of the T&C was actually a practical solution, vs throwing the baby out with the bathwater approach (ie, discontinuing them) that seems to be taken towards the PP. Cheers. |
Originally Posted by SkiAdcock
(Post 11144615)
FWIW - I think your original comment re: just put 'can only be used in the UK' as part of the T&C was actually a practical solution, vs throwing the baby out with the bathwater approach (ie, discontinuing them) that seems to be taken towards the PP.
Cheers. |
Many of you have noticed that it states on the terms of the printed bonus buck, “The reservation MUST be made in advance by DIRECTLY calling…” and then provides various reservation numbers. The purpose of this term is to ensure that the rates booked will be eligible for a bonus buck. By calling and explaining you are using a bonus buck the chances that you will be book a non-qualifying rate is greatly reduced. However, bonus bucks can be used for reservation made online as long the rate qualifies. The online system is not set up to match rates with those the bonus buck can not be used with. In short, if you are booking reservations online it is your responsibility to make sure the rate qualifies for the use of a bonus buck.
Ira |
Originally Posted by Marriott Concierge
(Post 11146287)
The online system is not set up to match rates with those the bonus buck can not be used with. In short, if you are booking reservations online it is your responsibility to make sure the rate qualifies for the use of a bonus buck.
Ira Otherwise, I'm not sure there is any reliable way to know ahead of time other than contacting a manager at the hotel ahead of time and getting a ruling (although they don't always seem to know the rules accurately either, so one might still need to call Marriott Customer Service as well). |
Originally Posted by Marriott Concierge
(Post 11146287)
Many of you have noticed that it states on the terms of the printed bonus buck, “The reservation MUST be made in advance by DIRECTLY calling…” and then provides various reservation numbers. The purpose of this term is to ensure that the rates booked will be eligible for a bonus buck. By calling and explaining you are using a bonus buck the chances that you will be book a non-qualifying rate is greatly reduced. However, bonus bucks can be used for reservation made online as long the rate qualifies. The online system is not set up to match rates with those the bonus buck can not be used with. In short, if you are booking reservations online it is your responsibility to make sure the rate qualifies for the use of a bonus buck.
Ira |
Originally Posted by TravelingJoel
(Post 11148596)
I will add my thanks as well, Ira. Would you care to provide an absolute ruling on the LNF question as well? Is it based on the original booked rate BB compliance?
The reason why an LNF rate wouldn't be an eligible rate is because the new rate is potentially based off a non-qualified rate. For example, let's say for sake of argument that you see a $199 rate on Marriott.com & book that...then you see a $189 rate on Expedia. The new rate, the Expedia Rate, which you are comparing to isn't a Bonus Bucks eligible rate (it's prepaid through a third party site). Because of this, the new rate you're given (the $189.00 less the 25% LNF discount) is based off the Expedia rate, which doesn't qualify - therefore the Bonus Buck can't be used on it. Just my 2 cents... |
Before you can make an LNF claim you must have a Marriott.com reservation.
If it's a pre-paid type off Marriott.com forget about filing LNF claim. If it's not a pre-paid, then your example will fail as it's not apples and apples as you must have same T&Cs in the matching offer to that at Marriott.com (same hotel, same dates, same room type, etc.)
Originally Posted by bhatnasx
(Post 11148855)
My 2 unsolicited cents on this...
The reason why an LNF rate wouldn't be an eligible rate is because the new rate is potentially based off a non-qualified rate. For example, let's say for sake of argument that you see a $199 rate on Marriott.com & book that...then you see a $189 rate on Expedia. The new rate, the Expedia Rate, which you are comparing to isn't a Bonus Bucks eligible rate (it's prepaid through a third party site). Because of this, the new rate you're given (the $189.00 less the 25% LNF discount) is based off the Expedia rate, which doesn't qualify - therefore the Bonus Buck can't be used on it. Just my 2 cents... |
Spa coupons?
Has anyone used the spa coupons?
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Originally Posted by BKKLEE
(Post 11149010)
Before you can make an LNF claim you must have a Marriott.com reservation.
If it's a pre-paid type off Marriott.com forget about filing LNF claim. If it's not a pre-paid, then your example will fail as it's not apples and apples as you must have same T&Cs in the matching offer to that at Marriott.com (same hotel, same dates, same room type, etc.) |
I bet those existing PPs will be gone very fast from now on, you may not be able to find anyone who can sell any more soon
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The (LNF) guarantee does not apply to the following rate types:
Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates) for a hotel stay outside the United States and Canada.
Originally Posted by bhatnasx
(Post 11153714)
I think you're wrong here...If you have a regular rate room booked on Marriott.com & you find a lower rate on Expedia & you file a claim, it will be honored.
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I had an interesting experience recently at the Marriott Newport News. I booked an e-breaks rate and upon arrival presented a bonus bucks voucher. I honestly didn't know the e-breaks was not considered a public rate. The hotel accepted the bonus bucks voucher and I had a very nice stay. About 3 weeks later, I get a call from the hotel telling me they should not have accepted the bonus bucks and they would mail it back to me and charge my credit card for $100.
After a brief discussion, I finally told the hotel manager that I would contact my credit card issuer and decline the charge if they did this. A few hours later, I got another phone call, this time it was a sincere apology for a misunderstanding by the hotel management. I was told that they would accept the BB this time against the e-breaks rate and they would be training their staff better in the future. |
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