Kansas City Marriott

 
Old Jan 19, 06, 3:43 pm
  #1  
jab
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Kansas City Marriott

Well, I was super unimpressed with this property.

Check in was rushed, with noone else in line.

Room wasn't dirty, but didn't look sharp. Chairs all over the room, couch not centered or aligned with where it should have been - at least in my opinion.

Maybe someone had the room earlier, decided that there was no porn in the room and changed rooms.

On checkout, I asked the concierge(sp) for directions and he had no clue on how to get where I wanted to go, I did, but was hoping for a nice little printout. The woman behind the front desk gave me directions that were wrong.
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Old Jan 19, 06, 4:05 pm
  #2  
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Which Marriott? There are at least three "Kansas City" Marriotts, not including ones near Kansas City (e.g., Overland Park) or non-full-service Marriotts.

Check-in was rushed...that's the opposite of the typical complaint that check-in takes too long, there is a line, etc.

Do you usually scrutinize couch alignment when you enter a hotel room? I can't say that I've ever done this. Do you find that Marriotts typically center their couches better or worse than Starwoods and Hiltons?

I too find it frustrating when concierges don't know their way around town. As long as you weren't asking them for something obscure, they should get this right. To me, giving good directions (including with local knowledge of traffic bottlenecks, etc.) is a very basic function of a concierge.
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Old Jan 19, 06, 4:22 pm
  #3  
jab
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pinniped,

It was the Downtown Marriott.

No I don't normally scrutinize the position of the furniture, it was just obvious that this room wasn't straight and orderly.

Check in was rushed, meaning I appeared to be a burden to her.

Also, I forgot to mention that the cold water faucet in the room was so stripped that it would not turn the water off when I turned it on. Thank goodness for the room service knife to fix the problem without having to call the front desk.

JAB
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Old Jan 20, 06, 9:26 am
  #4  
 
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The downtown Marriott is dated and in need of a remodel. I try to stay at the Airport Marriott as it has recently been renovated with the new style rooms but I still usually stay downtown for it's convenience. Never had any problems with the staff or service though.
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Old Jan 20, 06, 9:49 am
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The Plaza Marriott and the OP Marriotts are very nice. Located near alot of this to eat and do. Service has always been very good at both.
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Old Jan 20, 06, 9:56 am
  #6  
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Originally Posted by ALARISstl
The downtown Marriott is dated and in need of a remodel. I try to stay at the Airport Marriott as it has recently been renovated with the new style rooms but I still usually stay downtown for it's convenience. Never had any problems with the staff or service though.
Yeah...they remodeled the Muehlbach Tower very nicely about 3-4 years ago but 1984 called and wants the "main" building back.

I don't know how it works there: when you book a "regular" room, can you ask for it to be in the Muehlbach Tower? Do they put elites over there? I would say if your travels take you downtown, try and get into that tower. Maybe Marriott will want to freshen things up now that there is a sweet-looking new Hilton right there. The Westin and Hyatt down there also have that 1984 feel to them.
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Old Jan 20, 06, 11:04 am
  #7  
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The Airport Marriott is one of my favorite Marriott properties. Even as a Silver I feel treated like a Platinum Elite.
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Old Jan 20, 06, 11:29 am
  #8  
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Originally Posted by SEA_Tigger
The Airport Marriott is one of my favorite Marriott properties. Even as a Silver I feel treated like a Platinum Elite.
Kind of a funny story...a couple of years ago, I attended a wedding for which the reception was at this hotel. When we got the invitation, we were sort of a curious...a wedding reception...at an airport hotel?!? All sorts of mostly-negative stereotypes filled out heads - a bland hotel, bad food, a worn-out ballroom better suited for a quarterly sales meeting, maybe a cheesy karaoke machine for entertainment, you can paint the mental picture pretty easily.

As it turns out, the catering people at this property did a marvelous job - the food was outstanding and the facilities themselves were so good that, for that evening, we forgot we were in an airport hotel. The whole event came off very well, and it (along with a few other events I've been to at Marriotts) is one of the reasons we picked a Marriott for our own reception.

I don't think I'll ever have a reason to stay at any MCI airport hotel, but the Marriott is definitely the one I'd recommend to anyone who needs to overnight near the airport.
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Old Jan 20, 06, 11:48 am
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Originally Posted by SEA_Tigger
The Airport Marriott is one of my favorite Marriott properties. Even as a Silver I feel treated like a Platinum Elite.
I agree. It's one of my favorites as well! Great rooms and great bedding even before the Revive bedding was announced. As Gold, I was upgraded (without asking) the two times I stayed there.
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Old Jan 20, 06, 2:39 pm
  #10  
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Originally Posted by SEA_Tigger
The Airport Marriott is one of my favorite Marriott properties. Even as a Silver I feel treated like a Platinum Elite.
This hotel has always had a great team (I've had terrific experiences as whiel traveling on Co business at this hotel too)...the current GM is just terrific....she is one of the best MI has and appreciates feedback (both positive & negative) from guests
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Old Jan 20, 06, 3:13 pm
  #11  
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Is the Sheraton Suites in CC plaza a former Marriott Suites? It sure looked identical to what a typical Marriott Suites looks like
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Old Jan 21, 06, 6:42 am
  #12  
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Could be...going WAAAY back MI sold all of them except for Downers Grove to Sheraton (this was 93ish)
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Old Jan 21, 06, 8:30 am
  #13  
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Hmmm....I guess I thought Marriott Suites was still alive and kicking. I know there is one, for example, in Dallas. (I stayed there about a year ago - a rather nondescript but otherwise nice suburban business hotel.) And I'm pretty sure there's one in Maryland near D.C. as well.

Was Marriott Suites something different before '93? Were there a lot more properties - enough that it was marketed as a brand of its own?
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Old Jan 21, 06, 8:39 am
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Originally Posted by pinniped
Was Marriott Suites something different before '93? Were there a lot more properties - enough that it was marketed as a brand of its own?
As I recall the brand name at one time was "Marriott Hotels, Resorts and Suites"

I also remember (this had to have been in the eighties) staying at the newly-opened Parc 55 in SFwhich was branded, believe it or not, "Ramada Renaissance."

Last edited by rahmanbar; Jan 21, 06 at 8:44 am Reason: Time period shift
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Old Jan 21, 06, 1:32 pm
  #15  
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Originally Posted by pinniped
Was Marriott Suites something different before '93? Were there a lot more properties - enough that it was marketed as a brand of its own?
No, not anything different but there were alot more of them until the real estate crash of the early 90's when most of them were sold off however a few (LAS comes to mind) have been opened in recent years so the brand extention is alive and well
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