Marritott Concierge-Great Service Recognition?
 

I just completed a fantastic stay at the Marrriott Del Mar near San Diego.
The room was bright and cheery,the beds were new and comfy,the bathroom spacious and well fitted out,the restaurant Arterra was FANTASTIC,the hotel was spotless,room service was very,very good.

But the thing that made this stay a total joy was the check in process!
The Front desk manager,Chutipa Pawasttichot,is so full energy and enthusiasm for her job and goes out of her way to make sure that the customer is happy with the Marriott Del Mar.She welcomed me to the hotel in a very pleasant tone,thanked me for being a loyal Marriott Rewards member,mentioned that I was close to obtaining gold and encouraged me in this effort,and fully explained-enthusiasticly-what my package rate contained and how to utilize those bennies(no B'fast certs here-it is just taken off your bill if it is part of your rate-and the breakfast buffet was great!)so that nothing was at all confusing.

The key sleeve also had my name on it,my MR level and point balance,and a typed notation thanking me for staying at The Marriott Del Mar!

I was not thrilled with my first room(it was a room with a connecting door and there was a young-loudish- family next door)Went back to the desk,explained the situation,and was promptly placed in an upgraded room on the "c"level-without a connecting door.This was done in a friendly manner rather than the "oh why can't you be happy with what we gave you"attitude that I have encountered when I have requested a room change at other hotels.Chutipa thanked me for telling her about the problem so that she could steer other guests away from that room.

So how do I get this incredible,loyal(6 years with Marriott)shining beacon of hospitality some recognition?I filled out the guest comments card,and I will be happy to write whatever letters need to be written.

I have had great service through the years from staff, managers, and the Concierge. In the events, I have written a letter to "Mr. Marriott" -- there is an office that handles all of his email, mail and phone calls. I also "CC'd" the hotel manager.

I have gotten replies both from headquarters and the local hotel. In one event, the reply stated that my letter was one of the reasons that the Front Desk manager was being given her own hotel.

Write to

J. Willard Marriott Jr.
Chairman/CEO
Marriott International, Inc.
1 Marriott Drive
Washington, DC 20058