Online Marriott Reward database issue
Feb 16, 2005, 10:18 pm
#1
Original Poster
Join Date: Oct 2004
Location: Boston
Programs: Delta 1MM, Platinum Marriott, Gold Priority Club
Posts: 72
Online Marriott Reward database issue
Has anyone else had their stays since August 1, 2004 disappear from the detail view since the late January website updates? When I go in it shows my 10 nights from mid-January stays in the total above, but no detail below for the most recent 3, 6, 9, etc. months shown. I called the Platinum desk and they said they couldn't talk to the website people for an answer as they are from corporate and don't talk to the membership line. Thanks for any information you may have that's better than mine.
Feb 17, 2005, 10:44 am
#2
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
I believe the account summary page just shows the last n months. You can select more months and the whole thing can become available.
As long as all your previous stays posted, and you got all your promo bonuses, why worry about last year's stays?
As long as all your previous stays posted, and you got all your promo bonuses, why worry about last year's stays?
Feb 17, 2005, 12:32 pm
#3
Original Poster
Join Date: Oct 2004
Location: Boston
Programs: Delta 1MM, Platinum Marriott, Gold Priority Club
Posts: 72
Marriott provided the following answer via email today:
I apologize; there is currently a glitch with our online system not showing all of your stays. Please be assured they are credited to your account and that our corporate office is working to correct the issue. If you would like a paper statement mailed to your address on file showing all of your stays have posted, please let me know.
I apologize; there is currently a glitch with our online system not showing all of your stays. Please be assured they are credited to your account and that our corporate office is working to correct the issue. If you would like a paper statement mailed to your address on file showing all of your stays have posted, please let me know.