Avoid the TownPlace Suites in Falls Church, VA
Oct 17, 2004, 9:15 am
#1
Original Poster
Join Date: Mar 2003
Location: Denver, CO USA
Programs: UA 1K, Marriott Platinum, Hilton Gold, Holiday Inn Platinum, peon on the rest
Posts: 677
Avoid the TownPlace Suites in Falls Church, VA
Last week was my second stay at this hotel (first wasn't great, but I decided to give them another chance). I only have one thing to say: NEVER AGAIN!!
1. Went to check in and they "couldn't find my reservation". Then proceeded to say that they were full and since I didn't have a reservation, I was SOL. I pulled out the printed copy of my itinerary, with the reservation number and magically they then "found" my reservation.
2. Fourth day of my stay I dropped of some cleaning at the front desk. I asked then to be sure that it was done and back that night as I was checking out the next day and heading to another city. They assured me that it would be no problem. I came back that night and not only was the cleaning not back, it had never gone out! To add insult to injury, the desk person didn't care.
3. Checked out on Friday and asked to talk to the manager. I explained what had happened the day before and told him my only recourse now was to buy some clothes as the hotel I was going to that night didn't have laundry facilities. His comment: "ok".
Needless to say, I will never return to this property. On my next trip out there in two weeks, I will stay at the Hilton. More expensive, not as close to the client, but at least they have resonable service!
1. Went to check in and they "couldn't find my reservation". Then proceeded to say that they were full and since I didn't have a reservation, I was SOL. I pulled out the printed copy of my itinerary, with the reservation number and magically they then "found" my reservation.
2. Fourth day of my stay I dropped of some cleaning at the front desk. I asked then to be sure that it was done and back that night as I was checking out the next day and heading to another city. They assured me that it would be no problem. I came back that night and not only was the cleaning not back, it had never gone out! To add insult to injury, the desk person didn't care.
3. Checked out on Friday and asked to talk to the manager. I explained what had happened the day before and told him my only recourse now was to buy some clothes as the hotel I was going to that night didn't have laundry facilities. His comment: "ok".
Needless to say, I will never return to this property. On my next trip out there in two weeks, I will stay at the Hilton. More expensive, not as close to the client, but at least they have resonable service!
Oct 17, 2004, 11:14 am
#2
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
bad area too
I think the area that this hotel is in is pretty lame as well.. its kind of scummy around there.. I can't imagine staying there.. i went to visit someone there once and it was nasty
Oct 18, 2004, 5:41 am
#3
Original Poster
Join Date: Mar 2003
Location: Denver, CO USA
Programs: UA 1K, Marriott Platinum, Hilton Gold, Holiday Inn Platinum, peon on the rest
Posts: 677
Actually, the rooms are ok and the rate isn't bad (for the area anyway). I just wish the staff gave a da**! No matter how good the room is in a hotel, or how cheap the rate is, if the staff is cra*, it's not worth it!
Apr 3, 2011, 4:37 pm
#4
Join Date: Mar 2011
Posts: 208
I realize this thread is very old, however I have an extended stay coming up here so hopefully things have changed over the years. Will update afterwards...
Apr 3, 2011, 4:50 pm
#5
Join Date: Feb 2009
Location: NC, USA
Programs: MR Plat, PC Plat
Posts: 163
I stay there off and on and haven't had any issues.
The hotel was remodeled about a year ago and they have an acceptable grab and go breakfast with muffins, cereal, juice, etc.
The rate is significantly less than the other local hotels.
One caveat is that they do not have wireless internet -- only wired connections.
The hotel was remodeled about a year ago and they have an acceptable grab and go breakfast with muffins, cereal, juice, etc.
The rate is significantly less than the other local hotels.
One caveat is that they do not have wireless internet -- only wired connections.
Jul 10, 2011, 8:07 am
#6
Join Date: May 2004
Location: DCA ZWU
Programs: AGR WOH
Posts: 1,785
I can't imagine things have changed that much since 2004, but Falls Church has the nation's highest median household income and highest percentage of college graduates (among counties, as it's a combined city/county; link). Your standards certainly differ from mine if that's a "kind of scummy" town.
Jul 11, 2011, 2:35 am
#7
Join Date: Dec 2009
Location: HNL
Programs: UA 1K; Marriott Plat; Hyatt Diamond; CCarlson Elite
Posts: 641
I stayed there about a year ago. Room clean, easy checkin, decent breakfast. No issues at all.
