Rewards rate lowers - can I get points back
Aug 20, 2018, 9:24 am
#16
Join Date: Jan 2013
Posts: 171
I now have this issue and the points are sitting in my account. I would have had them deducted if they had mentioned it, but I asked "will they be honouring the old rates if I book before August 1st" in a previous thread and they said all is fine.
Aug 20, 2018, 9:26 am
#17
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Is the stay imminent? If not, wait and call back in once things settle out. There's a good chance you will get a better informed CSR. Too many are willing to say no without doing the research.
Aug 20, 2018, 9:31 am
#18
Join Date: Feb 2016
Posts: 133
I remember that thread. Do you have a link?
Aug 20, 2018, 9:42 am
#19
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,256
I made the unfortunate mistake of cancelling a reservation on Aug 19 in an attempt to re-book at the lower rate. The reservation cancelled, but the points never went back. CSR was not able to solve it today and had to send email to hotel......
Aug 20, 2018, 10:18 am
#20
Join Date: Feb 2011
Posts: 26
Had a reservation for 3 nights at 40,000/night. Now i see it is 35,000 per night. Went into view/modify. Edit. Chose the same room for 35,000/night. Received 15,000 instantly in my account. Reservation number stayed the same.
Aug 20, 2018, 10:34 am
#21
Join Date: Apr 2005
Location: Washington, DC
Posts: 694
I'm in the same situation, points still have not returned. I've reached out via phone and online to no avail. I hope the points are returned soon while there's still availability. Only response I keep getting is check status.marriott.com but there's really no usable info there.
Aug 20, 2018, 11:59 am
#22
Join Date: Apr 2004
Programs: AA Plat/2MM, DL Silver, UA Silver (via Marr), Marr LTT, HH Gold (via cc), Hyatt Disc
Posts: 1,039
Great tip! Just did the same. Amazed they made it so easy.
Aug 20, 2018, 1:17 pm
#23
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,742
Did you do this on the Starwood or the Marriott website? I attempted it on the Starwood site and it was a fail.
Aug 20, 2018, 1:20 pm
#24
Join Date: Apr 2005
Location: Washington, DC
Posts: 694
Be careful if doing it on the Starwood side - I attempted this yesterday and ended up with a canceled reservation and no points redeposited. Been attempting to get the points back since to no avail in order to rebook. Pretty frustrating.
Aug 20, 2018, 1:42 pm
#25
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Aug 20, 2018, 2:26 pm
#26
Join Date: Oct 2015
Posts: 733
I have a reservation for Aug 22 at 80000 points, hotel is now re-priced at 50000 due to Aug 18 changes. Ecertificate had already been attached / 80k deducted from my account.
Called platinum reservation line and was instantly helped. Agent couldn't change the points on the ecertificate so she gave me the points difference as a goodwill points bonus.
One step closer to lifetime status (goodwill points count, right?)!
Called platinum reservation line and was instantly helped. Agent couldn't change the points on the ecertificate so she gave me the points difference as a goodwill points bonus.
One step closer to lifetime status (goodwill points count, right?)!
Aug 20, 2018, 2:47 pm
#27
Join Date: Aug 2014
Programs: SPG Platinum, AC 25k
Posts: 64
call in and they will cancel the ordered certificate and order you a new cerficiate.
Aug 20, 2018, 2:58 pm
#28
Join Date: Feb 2005
Location: Cleveland, OH
Programs: United Premier Gold, Bonvoy Lifetime Titanium
Posts: 26
I have a reservation for Aug 22 at 80000 points, hotel is now re-priced at 50000 due to Aug 18 changes. Ecertificate had already been attached / 80k deducted from my account.
Called platinum reservation line and was instantly helped. Agent couldn't change the points on the ecertificate so she gave me the points difference as a goodwill points bonus.
One step closer to lifetime status (goodwill points count, right?)!
Called platinum reservation line and was instantly helped. Agent couldn't change the points on the ecertificate so she gave me the points difference as a goodwill points bonus.
One step closer to lifetime status (goodwill points count, right?)!
Aug 20, 2018, 4:19 pm
#29
Join Date: Sep 2004
Location: Leesburg, VA
Programs: UA MP (DH is MM 1K, so yeah! so am I!), SPG Platinum/LTG, Marriott Platinum Premier/LT Platinum
Posts: 163
Has anyone had success on the Starwood side? Got a res for next month at Gritti Palace for the equivalent of 315,000 pts. Now it’s 180,000. I’d love those 125k pts back!
Aug 20, 2018, 6:16 pm
#30
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167