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Official Announcement: Marriott and SPG programs to merge on August 18th

Official Announcement: Marriott and SPG programs to merge on August 18th

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Old Jul 25, 18, 3:15 pm
  #1  
Company Representative, Marriott Rewards
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Exclamation Official Announcement: Marriott and SPG programs to merge on August 18th

We now know the exact date in August when SPG®, Marriott Rewards® and The Ritz-Carlton Rewards® will combine into one program – Saturday, August 18.

To help make this experience as smooth as possible for you, we wanted to share some key dates and important information.

Now Through August 17 --

· Free Night Awards: Be sure to check out the
Free Night Award Chart we shared last month to decide if you want to redeem for your Free Nights before or after the new Chart takes effect on August 18.

· Account Linking for Status Match & Points Transfer: Since you’ll be able to combine your SPG and Rewards accounts starting August 18, the last date to link accounts for status match and points transfer will be August 17. Click here to link accounts.

Starting August 18 --

· One Program Live: SPG, Marriott Rewards and The Ritz-Carlton Rewards will become one program with new benefits and opportunities at more than 6,500 hotels across 29 brands. In the meantime, visit
members.marriott.com for full program details and FAQs.

· Account Combine Available: If you have both a SPG and Rewards account, you’ll want to combine into one at SPG.com or Marriott.com. You’ll have to take this step even if you’ve already linked accounts. Once complete, all your points and nights will be added together, and you’ll have one profile and one account– and may even achieve new status when you add up all your Elite-night credits.

· New SPG.com and SPG App: SPG members will experience a new website and mobile app, with changes to design and user experience. Look for changes at SPG.com and updates in the app store.

· New SPG Number: All SPG members will receive a new 9-digit account number to align with the specifications of our new loyalty system. Members will receive the new number via email (starting August 19 for members opted in to email) or while logging in to SPG.com. Passwords will remain the same, unless a member elects to change it themselves.

· Planned Systems Outage: As we launch our new program, a temporary outage of all systems, sites and apps is planned for August 18 beginning early morning (U.S. Eastern Time). This means that for most of the day there will be time when bookings are not possible, your account is not accessible, account combine is not available, etc. Please plan accordingly and be a bit patient with us during this transition.

Hopefully you’ll find this information helpful, however please feel free to comment here with questions and suggestions and we’ll do our best to answer all of them.

Additional information -- New member number --
Thank you for your patience. We have heard from our members that there are still questions around your new SPG member number – so wanted to provide some points of clarification.

Which SPG® members are receiving a new member number?
All SPG members will receive a new member number.

Why am I receiving a new SPG member number?
Every SPG member will receive a new nine-digit number to align with the specifications of our new loyalty system and to make sure there are no duplicate accounts.

What if my current SPG member number is already nine-digits?
Even if your current SPG member number is nine-digits, you still need a new number to make sure there are no duplicate account numbers.

When will I receive my new SPG member number?
Beginning August 18, you will receive your new number while logging in to spg.com. In addition, members opted in to email will receive their new number via email starting August 19.

What do I need to do with my new member number? How will this impact future reservations I’ve already booked?
New member numbers will be automatically applied to existing reservations. If you have the Starwood Preferred Guest® Credit Card(s), your new member number will be automatically linked to your Card account(s) as well. After August 18, remember to apply your new number to any new hotel reservations and meetings/events bookings that you make, and confirm other travel partners have the updated information.

I understand that on August 18, if I have both an SPG and a Rewards account, I’ll need to combine them into one account. May I choose which number I keep?
Yes. If you prefer to keep your SPG account, start from spg.com. If you prefer to keep your Marriott Rewards® or The Ritz-Carlton Rewards® account, start from marriott.com. Tip: Keep in mind that all SPG members will receive a new nine-digit member number, so an SPG profile would be under that new number. Don’t sweat your choice—you'll get the same great benefits whichever number you keep.

If my SPG and Rewards accounts are linked, do I still need to combine my accounts?
Yes. Linking your accounts lets you match your status between the programs, but your accounts remained separate. When you combine your accounts, your elite night balance and points will be added together, which means you might even qualify for a status boost. You'll also have only one login/member number to remember, and you'll be able to earn and redeem points across all 29 participating brands with that single account.


We hope this helped to clarify any lingering questions you may have around your new SPG number.

Best regards,


Marriott Rewards Insider

Last edited by Marriott Rewards Insider; Aug 6, 18 at 12:55 pm Reason: Additional information -- New member number
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Old Jul 25, 18, 3:21 pm
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So for those with the SPG Amex Biz card, is Aug 18 the same date when the Sheraton Club lounge benefit goes away?
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Old Jul 25, 18, 3:27 pm
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Exactly what is going to happen to 'floater certificates' from travel packages? Starwood Lurker has stated they 'will be cancelled and converted to equivalent points' what does this mean?
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Old Jul 25, 18, 3:39 pm
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You state:

· New SPG Number: All SPG members will receive a new 9-digit account number to align with the specifications of our new loyalty system. Members will receive the new number via email (starting August 19 for members opted in to email) or while logging in to SPG.com. Passwords will remain the same, unless a member elects to change it themselves.
Does this mean we won't be using our Marriott number for our combined accounts?
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Old Jul 25, 18, 3:44 pm
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Originally Posted by SanDiego1K View Post
Does this mean we won't be using our Marriott number for our combined accounts?
I believe the new 9-digit account number is for SPG member who doesn't yet have a Marriott account.
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Old Jul 25, 18, 5:03 pm
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Over/Under on additional posts by Marriott Rewards Insider in this thread: 0.5

I’ll take the under
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Old Jul 25, 18, 5:07 pm
  #7  
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Will people with 100+ 2018 nights (MR or total) and over $20,000 in spend (HOW WILL THIS BE DEFINED?) receive Ambassadors on August 18th?
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Old Jul 25, 18, 5:13 pm
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Travel Packages??
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Old Jul 25, 18, 5:14 pm
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Are you the same person as the Starwood Lurker?
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Old Jul 25, 18, 5:40 pm
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Originally Posted by GoPhils View Post
Over/Under on additional posts by Marriott Rewards Insider in this thread: 0.5

I’ll take the under
Given the history involved here we have a no bet condition unless of course you're willing to share the under slot and we can find another sucker individual to take the over.
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Old Jul 25, 18, 5:41 pm
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Originally Posted by SanDiego1K View Post
You state:



Does this mean we won't be using our Marriott number for our combined accounts?
Originally Posted by tth6133 View Post
I believe the new 9-digit account number is for SPG member who doesn't yet have a Marriott account.
In the same-titled thread in the Starwood forum, Starwood Lurker indicated they are seeking clarification on this.
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Old Jul 25, 18, 6:32 pm
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Originally Posted by controller1 View Post
Starwood Lurker indicated they are seeking clarification on this.
So basically they still don't really know what's going on but they need 18 more days to figure it out.
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Old Jul 25, 18, 7:14 pm
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Originally Posted by GoPhils View Post
Over/Under on additional posts by Marriott Rewards Insider in this thread: 0.5
I've got a better wager:

Originally Posted by Marriott Rewards Insider View Post
... a temporary outage of all systems, sites and apps is planned for August 18 beginning early morning ([EST]). This means that for most of the day ...
Betcha that outage won't end up being fully resolved before Monday morning 8/20 at the earliest
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Old Jul 25, 18, 7:53 pm
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Originally Posted by GoPhils View Post
Over/Under on additional posts by Marriott Rewards Insider in this thread: 0.5

I’ll take the under
You can't bet on a sure thing.
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Old Jul 25, 18, 8:41 pm
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Perfect timing! My next Starwood stays are on the 18th and 19th, and will get about 50% more points under the new program.
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