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Old Jul 13, 2018, 11:22 am
  #1  
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Unable to complete award booking online?

Hello. I've tried 5-6 times to make an award booking today online. When I hit the final submit, I keep getting an error. It's for a reservation I don't have all the points for yet. Anyone else experiencing issues?
mareh is offline  
Old Jul 13, 2018, 2:30 pm
  #2  
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Originally Posted by mareh
Hello. I've tried 5-6 times to make an award booking today online. When I hit the final submit, I keep getting an error. It's for a reservation I don't have all the points for yet. Anyone else experiencing issues?
I tried booking a regular room today (paid rate) and kept getting an error. Different errors on the app vs site, but same thing: couldn't finish the booking.

Since calling is a nonstarter right now, I just booked a Hilton instead.
pinniped is offline  
Old Jul 13, 2018, 2:43 pm
  #3  
 
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I was just able to book one week at the NYC Ren online using points without the required number of points in my account. I got the "See You There" message and it shows in my account as a booked reservation. It also included the dreaded destination fee.
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Old Jul 13, 2018, 3:27 pm
  #4  
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Thank you. I just tried again, but it still errors out at the very end.
mareh is offline  
Old Jul 13, 2018, 3:43 pm
  #5  
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Originally Posted by mareh
Thank you. I just tried again, but it still errors out at the very end.
Maybe try the mobile app? The site is garbage on a good day, and it's not having many good days lately as we all know...
UA-NYC is offline  


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