Can't get through to Marriott Reservations
Jul 4, 2018, 8:50 am
#226
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Jul 4, 2018, 9:36 am
#227
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Jul 5, 2018, 9:06 am
#228
Join Date: Jan 2012
Location: CA
Programs: Marriott - Lifetime Titanium, United - Silver
Posts: 212
No wait time!
I was shocked yesterday when I called to order a travel package and had no wait time!
Jul 5, 2018, 12:09 pm
#229
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
Jul 5, 2018, 12:11 pm
#230
Join Date: Jan 2012
Location: CA
Programs: Marriott - Lifetime Titanium, United - Silver
Posts: 212
Jul 5, 2018, 12:56 pm
#231
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,076
Did it actually say it was for "Platinum Reservations" or whatever, or just happened to get through quickly?
So assuming some sort of Platinum line does come back, I guess one thing to keep in mind is that there will be more people using it since now pretty much everyone that was MR Gold will now be Platinum. Unless they continue with a PP line as well (was never PP, I think there was a PP line previously).
So assuming some sort of Platinum line does come back, I guess one thing to keep in mind is that there will be more people using it since now pretty much everyone that was MR Gold will now be Platinum. Unless they continue with a PP line as well (was never PP, I think there was a PP line previously).
Jul 5, 2018, 1:09 pm
#232
Join Date: Jan 2012
Location: CA
Programs: Marriott - Lifetime Titanium, United - Silver
Posts: 212
Did it actually say it was for "Platinum Reservations" or whatever, or just happened to get through quickly?
So assuming some sort of Platinum line does come back, I guess one thing to keep in mind is that there will be more people using it since now pretty much everyone that was MR Gold will now be Platinum. Unless they continue with a PP line as well (was never PP, I think there was a PP line previously).
So assuming some sort of Platinum line does come back, I guess one thing to keep in mind is that there will be more people using it since now pretty much everyone that was MR Gold will now be Platinum. Unless they continue with a PP line as well (was never PP, I think there was a PP line previously).
Jul 5, 2018, 2:05 pm
#233
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
I was able to get through immediately after a flurry of 0-mashing. But it seems I may have gotten through instead of a Mr. Gertrude. Sorry, Mr. Gertrude.
Jul 5, 2018, 5:07 pm
#234
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I called into the platinum premier telephone line tonight, pressed 0 and waited 13 minutes for an agent from the "platinum desk"
Jul 5, 2018, 5:21 pm
#235
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I use the platinum premier telephone number, but the agents have been saying "elite desk" or "platinum desk" whereas I used to get "platinum premier desk."
Jul 6, 2018, 5:03 pm
#237
Join Date: Oct 2014
Posts: 17
Platinum Phone Line Problems
If this has been posted already please send it to the correct thread. I have called the Platinum Marriott 5 times in the past 1.5 months. I have been on hold for over 10 minutes each time. Before it would put in my rewards number and be switched almost instantly.
I write this as I my wait time has just past 10 minutes. What is wrong.
I write this as I my wait time has just past 10 minutes. What is wrong.
Jul 6, 2018, 5:39 pm
#238
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
If this has been posted already please send it to the correct thread. I have called the Platinum Marriott 5 times in the past 1.5 months. I have been on hold for over 10 minutes each time. Before it would put in my rewards number and be switched almost instantly.
I write this as I my wait time has just past 10 minutes. What is wrong.
I write this as I my wait time has just past 10 minutes. What is wrong.
Expect to wait much longer...
Jul 17, 2018, 11:52 am
#239
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,754
When I called the Plat line today I notice the annoying robot lady no longer insisted to spill out the cheerful program change information to waste your time. Instead after just the short mentioning about you should visit the websites to find out more details, the robot then started asking what you need to do on this call - a much improvement despite it still took like 15 min before a human picked up the call. So it does not seem the elite number makes any difference any more.
However, the menu did not ask me to input my Marriott number... Though once the human rep came on and I gave him my membership number he immediately saw the status and thanked me for the loyalty....
What is new to me is, I got a rep at a call center in Mexico City. Thankfully he knows the Travel Package though, even informed me I was only eligible for 7 nights cert, and that Aeroplan would take 7 to 10 business days to see the miles. So he is well-trained if Mexico City call center is new (at least for me - my last several calls were all US-based, including those made these past Sunday.)
However, the menu did not ask me to input my Marriott number... Though once the human rep came on and I gave him my membership number he immediately saw the status and thanked me for the loyalty....
What is new to me is, I got a rep at a call center in Mexico City. Thankfully he knows the Travel Package though, even informed me I was only eligible for 7 nights cert, and that Aeroplan would take 7 to 10 business days to see the miles. So he is well-trained if Mexico City call center is new (at least for me - my last several calls were all US-based, including those made these past Sunday.)
Jul 24, 2018, 8:52 am
#240
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
I was on hold 15 minutes this morning. Pressing '0' at the prompt no longer seems to work.