Charged for points purchase for a reward w/o authorization
May 9, 2018, 10:02 am
#16
Join Date: Feb 2016
Posts: 133
Just booked the Mauna Kea with points advance, which is a Cat 9. I wasn't charged for any points.
May 9, 2018, 10:20 am
#17
Original Poster
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
Wickersley's email didn't offer him another, and I wasn't offered another at the time of reservation. So at least for some properties, this seems to be an unwritten rule.
Last edited by ehallison; May 9, 2018 at 11:47 am
May 9, 2018, 10:34 am
#18
Original Poster
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
(removed because I couldn't duplicate it when I tried again)
Last edited by ehallison; May 9, 2018 at 11:48 am
May 9, 2018, 10:54 am
#19
Join Date: Jun 2012
Location: Boston, MA
Programs: AMEX Platinum, Hyatt GP Diamond, HHonors Diamond,
Posts: 115
Just tried booking the JW Marriott Essex House, and there is a red notification saying that I’m able to use points advance: “With Points Advance, you can wait to earn the points you need and redeem them before your stay.”
Maybe properties can can opt out during certain times?
Maybe properties can can opt out during certain times?
May 10, 2018, 3:34 pm
#20
Join Date: Dec 2008
Posts: 4,519
just try to book a room in mid June where I don't have the points transfer over from SPG yet. While there is a radio button that is NOT selected to purchase the required points, but the only two buttons (one on top with the time countdown and the big button at the bottom of the screen) for me to make this booking is label as "Purchase Points" So, OP, I wonder if that is what happened to you.
BTW, I do need to thank you for starting this thread, as otherwise, I would have just click the booking without reading the button label at all.
BTW, I do need to thank you for starting this thread, as otherwise, I would have just click the booking without reading the button label at all.
May 10, 2018, 4:00 pm
#21
Original Poster
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
just try to book a room in mid June where I don't have the points transfer over from SPG yet. While there is a radio button that is NOT selected to purchase the required points, but the only two buttons (one on top with the time countdown and the big button at the bottom of the screen) for me to make this booking is label as "Purchase Points" So, OP, I wonder if that is what happened to you.
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May 11, 2018, 2:05 am
#22
Join Date: Oct 2012
Location: UK
Programs: Bonvoy Lifetime Titanium Elite, UA 1K
Posts: 822
Called this morning (used the UK telephone number - got straight through)
Explained the situation, put on hold for 5 minutes.."Mr Wickersley, we'll have the transaction cancelled & the monies refunded"
Explained the situation, put on hold for 5 minutes.."Mr Wickersley, we'll have the transaction cancelled & the monies refunded"
May 12, 2018, 9:01 am
#23
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Random $500 "Marriott Rewards" charge on CC
Hello all - just had this pop up on my credit card, no idea where it came from (shows as coming from UT, so assuming the central office). In the past couple days, I contacted a few hotels about hosting a meeting, and one emailed me about a $500 meeting room, so I was wondering if it charged me for it. But the rep contacted me and said they would never charge w/o a contract.
I made three points reservations for this fall as well in the past few days, I don't have any points in my MR account (I house all of them in SPG), but from what I understand, I don't need to fund those rez's with points for an e-cert until 10 days out or so.
TIA for any clarification...about to give up after a half hour on hold w/MR.
I made three points reservations for this fall as well in the past few days, I don't have any points in my MR account (I house all of them in SPG), but from what I understand, I don't need to fund those rez's with points for an e-cert until 10 days out or so.
TIA for any clarification...about to give up after a half hour on hold w/MR.
May 12, 2018, 9:04 am
#24
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Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Check out Charged for points purchase for a reward w/o authorization
May be a new process properties are using to generate revenue.
May be a new process properties are using to generate revenue.
May 12, 2018, 9:17 am
#25
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
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Check out Charged for points purchase for a reward w/o authorization
May be a new process properties are using to generate revenue.
May be a new process properties are using to generate revenue.
On the phone now dealing with it, I will dispute the charge if they don't understand the issue. Frankly ridiculous
(mods feel free to merge)
May 12, 2018, 11:32 am
#26
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Question (because I really don't know the answer). With Marriott you could make a reservation w/o points, but needed them by week before booking. Did SPG require all the points when doing an award booking? If so, is this a harbinger of what it will be like post-merger, that all points are required by time of booking? If SPG didn't, then hopefully this is just a glitch (but a concerning one). And if it is the wave of the future, absolutely one needs to get a heads up before the charge, not find out afterwards.
May 12, 2018, 11:39 am
#27
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,097
In being bit by this lovely bug, saw this post that was never answered...correct, w/SPG you had to book the room w/points immediately; clearly inferior to the Marriott policy (which I'm guessing many SPG loyals still don't know about, and will be pleasantly surprised to find out). OTOH Marriott didn't have the same "no blackout date" rule, so the reservation w/o points was a nice counter to that.
Cheers.
May 12, 2018, 11:53 am
#28
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
I'm concerned that the Marriott policy is going away w/ the merger, which is why so many are suddenly getting hit w/ purchases of points when they're short when booking the award redemptions & that the SPG policy is going to be the new policy. Would suck for me, as I often booked awards in advance w/o enough points but knowing I'd have them by the week before the stay, which is when the e-cert would get attached.
Cheers.
Cheers.
Nowhere is the $500 charge mentioned in the booking process, nowhere does it show up in the reservation. Shady stuff. This isn't something that should vary by property randomly.
May 12, 2018, 12:31 pm
#29
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Cheers.
May 12, 2018, 2:56 pm
#30
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920