Unknown Name/Reservation on my account for the same hotel?
Apr 18, 2018, 8:10 am
#1
Original Poster
Join Date: May 2017
Location: Pittsburgh, PA
Programs: Marriott Titanium Elite (Lifetime Gold), United 1K
Posts: 128
Unknown Name/Reservation on my account for the same hotel?
I'm currently staying at the EDITION Hotel in NYC for 3 nights, and after checking my account realized there is a second reservation showing up online/the app (under a different name for 6 nights). Has anyone ever had this happen? Is it something as simple as them receiving the wrong reward #? Seems odd that it would mostly overlap with mine despite the different number of days.
I plan on asking when I get back to the hotel this evening and tried searching the forums for similar situations but couldn't find anything.
I plan on asking when I get back to the hotel this evening and tried searching the forums for similar situations but couldn't find anything.
Apr 18, 2018, 12:40 pm
#2
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
I'm currently staying at the EDITION Hotel in NYC for 3 nights, and after checking my account realized there is a second reservation showing up online/the app (under a different name for 6 nights). Has anyone ever had this happen? Is it something as simple as them receiving the wrong reward #? Seems odd that it would mostly overlap with mine despite the different number of days.
I plan on asking when I get back to the hotel this evening and tried searching the forums for similar situations but couldn't find anything.
I plan on asking when I get back to the hotel this evening and tried searching the forums for similar situations but couldn't find anything.
Apr 18, 2018, 2:12 pm
#3
Original Poster
Join Date: May 2017
Location: Pittsburgh, PA
Programs: Marriott Titanium Elite (Lifetime Gold), United 1K
Posts: 128
I do all of my booking online through Concur at work, but I'm sure something like that could still happen. I'll see what I can find out tonight and update in case this ever happens to someone else.
Apr 18, 2018, 5:35 pm
#4
Original Poster
Join Date: May 2017
Location: Pittsburgh, PA
Programs: Marriott Titanium Elite (Lifetime Gold), United 1K
Posts: 128
After speaking with the Hotel concierge, they weren't able to provide much help as to how the problem occurred. Just to confirm, I called the customer service line and they basically said the same thing, and it was likely an error by our travel agency through Concur. Oddly enough it was still a rate for my company and I looked up the name, and he doesn't work for us.
If I end up getting free points out of it, no big deal - just thought that it would get resolved quicker/easier.
If I end up getting free points out of it, no big deal - just thought that it would get resolved quicker/easier.
Apr 18, 2018, 10:28 pm
#5
Join Date: Dec 2008
Location: Dallas, TX
Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred
Posts: 782
Honestly, and this may sound aggressive, but I would cancel the reservation. It’s under your account and it isn’t for you. There are a variety of reasons why you should not want a reservation that isn’t for you in your account.
