Spring 2018 Megabonus: Apr 16 - July 20, 2018
Apr 4, 2018, 4:02 pm
#46
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Well, no good deed goes unpunished! My earlier post regarding the "correct" dates referred to the large print set of dates at the top of the promotion webpage: Promotion Central. Sure enough, in the small print down below, on the same webpage, it shows the second set of dates. Not seeing an obvious right answer, I called Marriott Rewards for clarification. After an unacceptable 18 minutes on hold (on the Platinum line), I got a nice woman who told me that the second set of dates, in small print at the bottom of the page, is the correct set. I expressed my disappointment that whoever proofreads Marriott's webpages before they go live obviously missed this obvious inconsistency, and changing it now, after millions of people have seen it, seems kind of rude. I basically got "blah, blah, blah" in response.
I wasn't satisfied with that response, so I called Arne Sorenson's office. A nicer woman who answered the phone seemed very concerned about this and promised to correct it as soon as possible -- which probably means very soon, indeed. I suggested that the only ethical change at this point would be to April 16 - July 30, encompassing both sets of dates in their entirety. We'll see what they do. Interesting experience.
Bruce
Moderator
I wasn't satisfied with that response, so I called Arne Sorenson's office. A nicer woman who answered the phone seemed very concerned about this and promised to correct it as soon as possible -- which probably means very soon, indeed. I suggested that the only ethical change at this point would be to April 16 - July 30, encompassing both sets of dates in their entirety. We'll see what they do. Interesting experience.
Bruce
Moderator
Apr 4, 2018, 4:09 pm
#47
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Apr 4, 2018, 5:16 pm
#48
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Setting aside possible harm, it's really more disappointing than anything else. I have a 35-year history with Marriott (2500 nights and 7+ million points) and have never seen this level of sloppiness on their official communications. Every company makes a mistake occasionally, but this one is pretty bad. I'm waiting to see how they fix it.
Bruce
Bruce
Wow. Platinum-elite status extended until June 2019
Apr 4, 2018, 7:31 pm
#49
Join Date: Apr 2004
Location: TPA/AUS
Programs: AA EXP/2MM/AC; UA Silver; AS; DL; Marriott LTT; National Car Elite
Posts: 2,428
I'm a PP and I was able to register. My son is a Plat, saw the promo on his page, but when he clicked it said he wasn't eligible. Do we think it was targeted or just some bug where some people can't register online?
Apr 4, 2018, 7:59 pm
#51
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
So is there an official answer to whether the 750 points are for all nights during the promo period starting with night #3 no matter if it is all one night stays or two 25 night stays?
Apr 4, 2018, 8:18 pm
#52
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Ugh. Even after clicking the link in post 35, I get:
A Note About This Promotion
We’re sorry, but there was an error in directing you to this promotion.
The reason for this error could be:
You’re trying to access a miles promotion and are a points-earner, or vice versa
You are not eligible for this promotion
This promotion has expired
A Note About This Promotion
We’re sorry, but there was an error in directing you to this promotion.
The reason for this error could be:
You’re trying to access a miles promotion and are a points-earner, or vice versa
You are not eligible for this promotion
This promotion has expired
Apr 5, 2018, 12:06 am
#53
Join Date: Sep 2017
Posts: 575
I couldn't register either. I had to call to get registered for the promotion
Apr 5, 2018, 4:07 am
#54
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
Apr 5, 2018, 7:21 am
#55
Join Date: Sep 2012
Location: Dayton, OH/CVG
Programs: DA Diamond(1 MM), Marriott Bonvoy Ambassador/Charter Ambassador, Hyatt Glob, Hertz Presidents Circle
Posts: 880
OK slightly off subject but this fascinates me: 300 nights/year in a hotel room is insane. If you stayed 5 nights a week EVERY week that's only 260 nights. Not to get too personal, but what do you do that requires you essentially living in a hotel? Makes me and my 170 ish nights a year seem like a home body.
Apr 5, 2018, 7:45 am
#56
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
OK slightly off subject but this fascinates me: 300 nights/year in a hotel room is insane. If you stayed 5 nights a week EVERY week that's only 260 nights. Not to get too personal, but what do you do that requires you essentially living in a hotel? Makes me and my 170 ish nights a year seem like a home body.
Apr 5, 2018, 7:55 am
#57
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
OK slightly off subject but this fascinates me: 300 nights/year in a hotel room is insane. If you stayed 5 nights a week EVERY week that's only 260 nights. Not to get too personal, but what do you do that requires you essentially living in a hotel? Makes me and my 170 ish nights a year seem like a home body.
Apr 5, 2018, 7:55 am
#58
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,465
Every time there is a new MR promotion, someone complains that they cannot register online. And every time, those people are able to register by phone.
I do not recall a single report of someone ultimately being unable to register for an MR promotion.
Apr 5, 2018, 7:56 am
#59
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Apr 5, 2018, 7:59 am
#60
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649