Can no longer search for hotels using airport code
#31
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,690
Imagine extrapolating this out to all platinum members (or really even a small fraction) - if that's the standard for compensation, then Marriott is going to pay out a lot of points. I am also LTP (and PP for the past three years) and would never consider asking for compensation for this; a simple email or tweet stating my disappointment would be the extent of it. The other poster can vote with their wallet and go elsewhere if it's that large of an inconvenience.
#32
Join Date: Mar 2017
Location: Anchorage, AK
Programs: MVP Gold
Posts: 215
This is very difficult with the new website
#33
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 373
#34
Join Date: Sep 2009
Programs: Waffle House DM
Posts: 465
But it's easy to spot the mistake. One is a third world hell hole where your well-being is in serious danger, the other is a Black Sea vacation resort.
#35
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,141
Still same garbage 'functionality' of the new website as it was months ago.
#36
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,136
I had to phone the Plat Prem line to extend a certificate, so took the opportunity to chat with the very nice agent about this. She first let me know that there is a legacy site that works better than the new site, but was a bit shocked when I told her that the legacy site was recently pulled. After verifying with her own browser, she was shooting a note off to someone about the lost functionality of searching by Airport code.
I found it funny that Marriott's top tier agents were resigned to using the legacy site, just like us mortal customers. It is always a BAD sign when web teams do not leverage their internal power users for better QA and acceptance. I really hope she has the juice to get the word to the right folks to get this fixed. It really should not be difficult.
I found it funny that Marriott's top tier agents were resigned to using the legacy site, just like us mortal customers. It is always a BAD sign when web teams do not leverage their internal power users for better QA and acceptance. I really hope she has the juice to get the word to the right folks to get this fixed. It really should not be difficult.
#37
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,141
Also the new site gives zero indication that a rate changes over a multi night stay while booking. You only know at the last step, after selecting the hotel and room type and are on the page ready to book that you see the first night rate is what was initially advertised, and the following nights are significantly more.
The old site used to give an indication something to the effect of 'The rate for this room changes on xxx'.
The old site used to give an indication something to the effect of 'The rate for this room changes on xxx'.
#38
Join Date: Sep 2017
Posts: 85
This is seriously starting to get frustrating. Has anyone found a workaround besides using the app?
#39
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
If it takes more than 15 seconds, that "working professional" needs to find a new job.
#40
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,007
Through yesterday evening I was able to find things by using marriott.co.uk. Unfortunately it has now joined marriott.com in being a piece of crap (aka, Marriott IT fubar'd it too). Yesterday I could do search new hotels & it showed 329 new hotels. Today it shows 5,260, which is what the normal Marriott website shows for new hotels.
#41
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,278
Sharon,
Just tried the Australia site and airport search still works. Let's see how long it takes Marriott IT to fubar this one too
--Jon
Just tried the Australia site and airport search still works. Let's see how long it takes Marriott IT to fubar this one too
--Jon