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Anybody else experiencing missing stay issues with Marriott Rewards?

Anybody else experiencing missing stay issues with Marriott Rewards?

 
Old Nov 2, 17, 1:18 pm
  #1  
Original Poster
 
Join Date: Nov 2017
Programs: Marriott Rewards, Delta SkyMiles
Posts: 1
Anybody else experiencing missing stay issues with Marriott Rewards?

Hi all -

I'm new here...hope you're all doing well.

I'm curious to know if anybody else has experienced issues recently with their stays at Marriott properties not posting to their account.

My stays used to get credited to my account within 48 - 72 hours of check-out. However, on two of my last three stays, the points/nights never showed up and I had to submit my invoice via the Marriott web page. On one of those two cases, it still didn't show up and I had to call MR customer service to get it fixed.

I'm now experiencing the same thing for a third time in four stays. I checked out of a hotel last Thursday and, a full week later, the points have not been credited to my account.

In all cases, they've had my MR number on file and it has been reflected accurately on my statement.

Anybody else experiencing this issue?
FWA_Platinum is offline  
Old Nov 2, 17, 2:08 pm
  #2  
 
Join Date: Aug 2010
Location: SAN
Programs: SPG Plt
Posts: 316
I've had the same issue. Stay booked through Marriott site with my MR number on it and a month later stay and points had not posted. I had to call in and the agent could see the confirmation number I was referring to and took care of posting the appropriate points whilst I waited.
Toula is offline  
Old Nov 2, 17, 4:41 pm
  #3  
 
Join Date: Aug 2005
Programs: AA Platinum for Life (2MM), BR Gold, AS MVP, Marriott Titanium
Posts: 567
Had this problem with Fairfield in Kathmandu but not at Marquis in Bangkok, two properties in NYC, and the RC in White Plains NY. All cited travel in October 2017.
tai4de2 is offline  

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