Marriott is denying me points
Sep 22, 2017, 8:21 am
#17
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,945
Love the replies "well it's in terms and conditions", same attitude as Marriott employees, not helpful at all.
Sure, i can take some blame for not having read fine print, but my point was that it is illogical to punish a paying customer for spending more because i can physically only occupy one room. If i'm paying for all the rooms I should be rewarded for the money i spend not for square footage my body occupies.
If i buy 15 rooms or 15 people buy 1 room, it's the same revenue to the hotel so why should I...the extremely loyal customer who has spent a fortune and proven loyalty above and beyond, not earn the same amount of points as 15 people? I'm not asking for more, i'm asking for fair.
This is the opposite of fair, sorry but that's how i see it.
It will def determine where and how I spend my money in the future.
Sorry for the venting, just very frustrated, I could have split up the group in so many different ways to earn more points.
Sure, i can take some blame for not having read fine print, but my point was that it is illogical to punish a paying customer for spending more because i can physically only occupy one room. If i'm paying for all the rooms I should be rewarded for the money i spend not for square footage my body occupies.
If i buy 15 rooms or 15 people buy 1 room, it's the same revenue to the hotel so why should I...the extremely loyal customer who has spent a fortune and proven loyalty above and beyond, not earn the same amount of points as 15 people? I'm not asking for more, i'm asking for fair.
This is the opposite of fair, sorry but that's how i see it.
It will def determine where and how I spend my money in the future.
Sorry for the venting, just very frustrated, I could have split up the group in so many different ways to earn more points.
Sep 22, 2017, 9:04 am
#18
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Sep 22, 2017, 9:56 am
#19
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Air Canada P25K, Hilton Honors Gold, Marriott Gold, MGM Gold
Posts: 1,582
I was actually pleasantly surprised to find out that they offer points for up to three rooms. I seldom book more than one room, but discovered this when I recently had to book a second room for friends.
Sep 22, 2017, 10:03 am
#20
Join Date: Jan 2017
Location: NYC
Posts: 427
Wow you can get points for 3 rooms? I think that's very generous. Imagine if there was no limit, and you were a travel agent. 
Last edited by jbeans; Sep 22, 2017 at 11:42 am
Sep 22, 2017, 3:09 pm
#21
Join Date: Jul 2009
Programs: none
Posts: 1,668
While this may not help the OP after the fact, it may be advice for others on how to do this.
If you're paying for all ten rooms instead of just booking and letting others pay, contact the hotel in advance and tell them you want several rooms, and negotiate a special price. If price won't work, try extra benefits in exchange, maybe upgrades, early/late checkout, comped drinks, wine, etc. Use your imagination. You might not get the points, but you might get the next best thing - dollars.
But do it in advance.
If you're paying for all ten rooms instead of just booking and letting others pay, contact the hotel in advance and tell them you want several rooms, and negotiate a special price. If price won't work, try extra benefits in exchange, maybe upgrades, early/late checkout, comped drinks, wine, etc. Use your imagination. You might not get the points, but you might get the next best thing - dollars.
But do it in advance.
Sep 22, 2017, 3:18 pm
#22
Original Poster
Join Date: May 2004
Posts: 38
While this may not help the OP after the fact, it may be advice for others on how to do this.
If you're paying for all ten rooms instead of just booking and letting others pay, contact the hotel in advance and tell them you want several rooms, and negotiate a special price. If price won't work, try extra benefits in exchange, maybe upgrades, early/late checkout, comped drinks, wine, etc. Use your imagination. You might not get the points, but you might get the next best thing - dollars.
But do it in advance.
If you're paying for all ten rooms instead of just booking and letting others pay, contact the hotel in advance and tell them you want several rooms, and negotiate a special price. If price won't work, try extra benefits in exchange, maybe upgrades, early/late checkout, comped drinks, wine, etc. Use your imagination. You might not get the points, but you might get the next best thing - dollars.
But do it in advance.
Sep 22, 2017, 3:25 pm
#23
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Sep 22, 2017, 3:59 pm
#25
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
Hi all,
i had a recent stay with Marriott in which i had in excess of 10 rooms booked under my name/account. When i saw the amount of points that were posted to my rewards account, i called MR to say that there are points missing.
I was told that per terms and conditions, i was only allowed to receive points for 3 rooms per stay. She spoke to a supervisor and told me "there's nothing i can do about it, it's in the terms and conditions".
I dont understand the logic behind being penalized for spending more at Marriott.
Had i known, i would have gone to a less expensive hotel. I made that spend expecting to receive points for it and they are flat out denying me, won't even put a supervisor on the phone with me.
Given my status and annual spent, i am shocked.
Does anybody have any suggestion how to go about getting the missing points?
I doubt calling the hotel would be any help, anytime i call a hotel directly about points they refer me back to calling MR directly.
Any help is greatly appreciated.
i had a recent stay with Marriott in which i had in excess of 10 rooms booked under my name/account. When i saw the amount of points that were posted to my rewards account, i called MR to say that there are points missing.
I was told that per terms and conditions, i was only allowed to receive points for 3 rooms per stay. She spoke to a supervisor and told me "there's nothing i can do about it, it's in the terms and conditions".
I dont understand the logic behind being penalized for spending more at Marriott.
Had i known, i would have gone to a less expensive hotel. I made that spend expecting to receive points for it and they are flat out denying me, won't even put a supervisor on the phone with me.
Given my status and annual spent, i am shocked.
Does anybody have any suggestion how to go about getting the missing points?
I doubt calling the hotel would be any help, anytime i call a hotel directly about points they refer me back to calling MR directly.
Any help is greatly appreciated.
There are no missing points because you were never supposed to get points for those extra rooms to begin with.
Sep 22, 2017, 9:53 pm
#27
Join Date: Dec 2010
Location: Asia
Programs: Star Alliance Gold, Marriott / SPG PLAT Premier, USELESS Accor Plus PLAT
Posts: 165
Yes. I have been doing this all these years if I want to book several rooms. You can request for upgrade of room, reduce price for club lounge access for all rooms, complimentary breakfast, discount for group dining etc. All these could reduce in substantial savings from hundreds to thousand dollars.
While this may not help the OP after the fact, it may be advice for others on how to do this.
If you're paying for all ten rooms instead of just booking and letting others pay, contact the hotel in advance and tell them you want several rooms, and negotiate a special price. If price won't work, try extra benefits in exchange, maybe upgrades, early/late checkout, comped drinks, wine, etc. Use your imagination. You might not get the points, but you might get the next best thing - dollars.
But do it in advance.
If you're paying for all ten rooms instead of just booking and letting others pay, contact the hotel in advance and tell them you want several rooms, and negotiate a special price. If price won't work, try extra benefits in exchange, maybe upgrades, early/late checkout, comped drinks, wine, etc. Use your imagination. You might not get the points, but you might get the next best thing - dollars.
But do it in advance.
Sep 23, 2017, 7:09 am
#28
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
There is a logic that says if hotel programs didn’t cap the number of rooms per night you can earn with, then everyone would be earning themselves instant PlataDiamomdomium status and endless promotional riches in by simply booking dozens of rooms for a night at the cheapest hotel they can find. @:-)
Sep 23, 2017, 7:55 am
#29
Original Poster
Join Date: May 2004
Posts: 38
There is a logic that says if hotel programs didn’t cap the number of rooms per night you can earn with, then everyone would be earning themselves instant PlataDiamomdomium status and endless promotional riches in by simply booking dozens of rooms for a night at the cheapest hotel they can find. @:-)
But capping my "rewards" for spending money (points) by cutting me off for spending more is what I have a problem with. My amex also doesn't stop giving me points once I reach some sort of cap.
Sep 23, 2017, 10:43 am
#30
Join Date: Jul 2009
Posts: 852
Perhaps I'm wrong but OP could have booked Under Rewarding events. Paid a token amount for a small room say for an hour and put all the room names under him.
http://www.marriott.com/meeting-event-hotels/rewards.mi
http://www.marriott.com/meeting-event-hotels/rewards.mi