Questioning Loyalty to Marriott anymore
#31
Original Poster
Join Date: Jul 2005
Posts: 1,074
The resort exceptions, amenity fees, and resort fees are definitely annoying. I'm not really sure I understand the rationale behind all this except that maybe they think this makes the rate look better in the initial search. Seems like I was even charged an amenity fee in Spokane ....
Personally, I'm hoping they'll bring over the SPG rules on some things and dump the resort exceptions. Then again, SPG properties are less likely to have decent lounges.
But, as to Florida, the JW Marquis and W are both decent properties in Miami. The JW has a lounge and the W has a breakfast voucher. The Grand Bohemian is a good property in Orlando with breakfast and a great bar. I think there are some decent places in Tampa as well.
What is the story on the Stanton?
Personally, I'm hoping they'll bring over the SPG rules on some things and dump the resort exceptions. Then again, SPG properties are less likely to have decent lounges.
But, as to Florida, the JW Marquis and W are both decent properties in Miami. The JW has a lounge and the W has a breakfast voucher. The Grand Bohemian is a good property in Orlando with breakfast and a great bar. I think there are some decent places in Tampa as well.
What is the story on the Stanton?
In regards, to the orlando airport and business travellers. Yes it is about 25 minutes from UCF and some business, but not DT or the parks where most travellers go. Even UCF is 25 minutes away without any accidents which isn't close. There are exceptions to everything, but what I posted is accurate. The changes all over florida are not a one off.
#32
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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That, and Marriotts will make you pay the resort/amenity/facility fee on award stays. So that's revenue the properties would not get if the "fee" were included in the daily rate.
#33
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Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
If other major chains offer breakfast and lounges in nearby properties, this could be a Marriott problem. If there are no alternatives, perhaps it's just a fact that hotels in these Florida markets have figured out they can stay full without providing these benefits to elite-level members of frequent guest programs.
The MR benefit scheme across all brands/days of week/resorts is very complicated. I'm anxiously awaiting what the combined MR/SPG plan looks like. I do not presume it will be satisfactory to keep me at SPG/legacy Marriott brands 90+% of the time.
#34
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Join Date: Apr 2013
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Indeed. All the programs have their trade-offs.
But in this case it is only a limited handful of properties - the resorts - that escape the burden of providing MR benefits. Which at least according to OP is leading to gaming of the system by properties converting to "resorts" when they're not.
But in this case it is only a limited handful of properties - the resorts - that escape the burden of providing MR benefits. Which at least according to OP is leading to gaming of the system by properties converting to "resorts" when they're not.
#35
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
The Orlando World Center Marriott has 7 restaurants, a full-service spa, a golf club, a fitness center, child care facilities, multiples pools (including 3 water slides), and nightly laser shows.
#36
Original Poster
Join Date: Jul 2005
Posts: 1,074
Your point is excellent I would expect a resort to have a lot of items you listed. I would also expect to be able to read the name of the hotel and or description of the hotel on the website and know.
Renaissance Orlando at SeaWorld doesn't even have resort in its name. Doesn't mention it is a resort in the description of the hotel on the website either.
So how is it possible that Casa Monica or Renaissance in st. augustine are resorts when they don't offer any of those amenities you listed? What is the Marriott Standard to be a considered a "resort"?
#37
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Bottom line is that starting in 2008 Marriott began minting elites way too freely and the Franchisees who have to bear the cost of the "benefits" have figured out a way to revolt & fight back.
#38
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,107
If the OP is thinking of switching from Marriott, he should probably check on the other chains to see how many resorts they have in FL/the Caribbean & what their policies are or if they are regular hotels that might or might not have an exec lounge.
Cheers.
Cheers.
#39
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
Marriott made it a resort (put it in the name first and stopped all benefits) and THEN did the renovations to make it a resort (added the slides, laser show, etc). It was just a convention hotel beforehand. I am sure you can search the board for more info when this went down.
Your point is excellent I would expect a resort to have a lot of items you listed. I would also expect to be able to read the name of the hotel and or description of the hotel on the website and know.
Your point is excellent I would expect a resort to have a lot of items you listed. I would also expect to be able to read the name of the hotel and or description of the hotel on the website and know.
On Marriott.com, there's an easy way to tell if a property is officially a hotel or resort. Near the top, normally below the logo, there'a line of links that with begin with "Our Hotel" or "Our Resort" and then continues "Photos" and "Rooms" and so on. It corresponds to how the resort is categorized on Marriott.com.
Filtering Marriott.com for only the 5 brands with the Elite lounge/breakfast benefit, Florida has 16 resorts across 4 of the 5 brands:
Fort Lauderdale Marriott Harbor Beach Resort & Spa
Fort Lauderdale Marriott Pompano Beach Resort & Spa
Hutchinson Island Marriott Beach Resort & Marina
Key Largo Bay Marriott Beach Resort
Orlando World Center Marriott
Palm Beach Marriott Singer Island Beach Resort & Spa
Sanibel Harbour Marriott Resort & Spa
Sawgrass Marriott Golf Resort & Spa
JW Marriott Marco Island Beach Resort
JW Marriott Orlando, Grande Lakes
Renaissance Orlando at SeaWorld®
World Golf Village Renaissance St. Augustine Resort
The Vinoy® Renaissance St. Petersburg Resort & Golf Club
Playa Largo Resort & Spa, Autograph Collection
Turnberry Isle Miami, Autograph Collection
Waterline Marina Resort & Beach Club, Autograph Collection
Fort Lauderdale Marriott Pompano Beach Resort & Spa
Hutchinson Island Marriott Beach Resort & Marina
Key Largo Bay Marriott Beach Resort
Orlando World Center Marriott
Palm Beach Marriott Singer Island Beach Resort & Spa
Sanibel Harbour Marriott Resort & Spa
Sawgrass Marriott Golf Resort & Spa
JW Marriott Marco Island Beach Resort
JW Marriott Orlando, Grande Lakes
Renaissance Orlando at SeaWorld®
World Golf Village Renaissance St. Augustine Resort
The Vinoy® Renaissance St. Petersburg Resort & Golf Club
Playa Largo Resort & Spa, Autograph Collection
Turnberry Isle Miami, Autograph Collection
Waterline Marina Resort & Beach Club, Autograph Collection
I recall reading that the property removed "Resort" from its name because corporations were cracking down on business travelers staying at resorts on the company dime. The solution was to change the name, but nothing else.
World Golf Village Renaissance St. Augustine Resort boasts "two exceptional championship golf courses."
I did a quick Google search looking for Marriott's general definition of "Resort" -- without success. Presumably, there's something a hotel has to do to qualify, but perhaps for one property it might be golf, tennis, and a spa; and for another it might be a beach, a spa, and multiple restaurants.
Last edited by Horace; Aug 14, 2017 at 8:47 am
#40
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,472
Stayed at the Casa Monica about a year after it converted to Marriott Rewards program. It definitely was not noted as a resort. Breakfast was not a benefit then and, upon inquiring at the front desk, was told that was their policy and that was that. This was one of three reasons we haven't returned. Reason two: They fired a front desk clerk for wearing an American flag lapel pin. Reason three: it's a mediocre renovation of a historic property.
#41
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
Marriott made it a resort (put it in the name first and stopped all benefits) and THEN did the renovations to make it a resort (added the slides, laser show, etc). It was just a convention hotel beforehand. I am sure you can search the board for more info when this went down.
From day one (March 24, 1986), the Orlando World Center Marriott has been a resort.
"Built to be a convention center as well as a resort, the hotel has 92,000 square feet of meeting space, or more than half the space available at the main exhibit hall of the Orange County Convention and Civic Center."
- Orlando Sentinel, 5/13/86: Link to Article
- Orlando Sentinel, 5/13/86: Link to Article
"Orlando World Center also contains six restaurants, four spas, a health club and a game room. It has 31,000 lighting fixtures, 2,114 parking spaces, 27 elevators, an 18-hole golf course, 16 man-made lakes, 12 tennis courts, three swimming pools and a 20,000-square-foot greenhouse."
- Orlando Sentinel, 5/24/87: Link to Article
I think I understand the point you're trying to make. But, hyperbole and incorrect statements don't help your cause.
- Orlando Sentinel, 5/24/87: Link to Article
Last edited by writerguyfl; Aug 15, 2017 at 3:29 am Reason: Formatting change.
#42
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,964
Nah, it ain't just you. Even in the places I get it for free as a Plat, 80% of the time I'm either in too big a rush to get to it, or not awake/dressed before it's closed. I wish I could always have the option to exchange breakfast for points, instead of just when the CL is closed.
#43
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
Nah, it ain't just you. Even in the places I get it for free as a Plat, 80% of the time I'm either in too big a rush to get to it, or not awake/dressed before it's closed. I wish I could always have the option to exchange breakfast for points, instead of just when the CL is closed.
Last time I stayed at one of the resorts was in San Juan. There was a Starbucks across the street and I could get a coffee and breakfast sandwich for about $7. Similar quality to what I get in a lounge, so I'd say I value the benefit at about $10/person. I also had the breakfast buffet one morning for about $25 IIRC, because I knew I'd be skipping lunch that day.
My one exception would be if there aren't other reasonably priced options. If my only reasonable choice is to pay $40 for a buffet when all I want is an egg mcmuffin, then I miss the free breakfast. It's like they know they can charge anything when they have you captive.
#44
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Join Date: Apr 2013
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The issue is not who pays for breakfast when you're traveling on business, but rather not getting a free breakfast when burning points for vacation at a Marriott resort.
#45
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Join Date: Aug 2002
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I would quibble a bit w/ the OP because it sounds like he wants to stay at a resort & have brekkie comped for him & all of the family, when most chains are not everyone in the room. Also he has options that are not resorts where he could get brekkie for free, but in fairness to him they're not resorts so if he wants resorts he's a bit out of luck. (Having said that we've had many reports of Plats redeeming for MCVI in FL/Caribbean who have had great stays; just not resorts.
Again though, if I were him, I'd do a lot of research on the other chains to see how many resort properties they offer & their policies.
Also, now that SPG/MAR have merged, he can check out the SPG resort properties, so may not need to jump ship.
Cheers.