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Anyone else having trouble getting emailed receipts?

Anyone else having trouble getting emailed receipts?

 

Old Jul 28, 17, 9:52 am
  #1  
Original Poster
 
Join Date: Oct 2006
Location: Springfield, NE
Programs: Marriott , American, Delta, National
Posts: 150
Anyone else having trouble getting emailed receipts?

Three stays since Memorial Day (SHS Overland Park, SHS Ardmore, TPS Wichita East) and only received the TPS one without prodding customer service.
sixsixsixtynine is offline  
Old Jul 28, 17, 11:39 am
  #2  
ryw
 
Join Date: May 2016
Location: OAK & SFO
Programs: WN A, DL FO, Marriott Plat
Posts: 605
Originally Posted by sixsixsixtynine View Post
Three stays since Memorial Day (SHS Overland Park, SHS Ardmore, TPS Wichita East) and only received the TPS one without prodding customer service.
I've had email receipts come through for my post-Memorial Day stays. (Although I usually check out at the counter and ask for an email copy if they don't already say that they will email me a copy).

Would it work for you to download the bill by logging in to your Marriott account?
ryw is online now  
Old Jul 28, 17, 4:50 pm
  #3  
 
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 8,447
They have stopped completely for me. I even had a property tell me they emailed the folio to me and it never arrived.
Mr. Vker is online now  
Old Jul 28, 17, 6:01 pm
  #4  
 
Join Date: Jul 2002
Posts: 142
No problems here. Check your spam folder maybe?
nightowlrn is offline  
Old Jul 28, 17, 7:41 pm
  #5  
 
Join Date: Oct 2014
Posts: 234
Originally Posted by Mr. Vker View Post
They have stopped completely for me. I even had a property tell me they emailed the folio to me and it never arrived.
Same here.🤔
MAXII is offline  
Old Jul 28, 17, 8:23 pm
  #6  
 
Join Date: Aug 2009
Programs: MR rewards
Posts: 251
Same + missing stay !!
seriously Marriott it's a dream to complete more than 3-4 stays without sending missing stay form or call after waiting 20 days ..
must find a solution we are in 2017 and it's worse than when we was 2000 ?
weld3z is offline  
Old Jul 28, 17, 8:26 pm
  #7  
 
Join Date: Jan 2016
Location: SFO
Programs: UA 1K, Bonvoy Ti
Posts: 773
I haven't gotten any in months. And the Marriott -> Concur link has also been broken.
GoSh4rks is offline  
Old Jul 28, 17, 9:26 pm
  #8  
t1c
 
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 758
I have been having issues also...
t1c is offline  
Old Jul 29, 17, 5:05 am
  #9  
 
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*S100K, M&M SEN, BA Gold, DL Gold; Marriott Plat
Posts: 685
Hasn't worked for me in a very long time.
bawm is offline  
Old Jul 29, 17, 9:44 am
  #10  
 
Join Date: Jul 2017
Programs: viet nam
Posts: 1
I haven't gotten any in months. And the Marriott
thoitrangeva is offline  
Old Jul 30, 17, 6:40 pm
  #11  
 
Join Date: Dec 2013
Location: Boston
Programs: DL PM/1 MM, Bonvoy LTT
Posts: 87
I just had two stays from last week show up in my junk mailbox. Never had a problem with this happening until now.
TWToKM is offline  
Old Jul 31, 17, 1:01 am
  #12  
 
Join Date: Apr 2014
Location: Aberdeen, Scotland
Programs: BA Bronze, Emirates Silver, Virgin Silver, Marriott Titanium
Posts: 884
In our recent mulit-city holiday, I got them all straight away (usually they went to junk folder so had to remember and look there) apart from one hotel but a quick call to them and they re-sent it out to me and I then got it.
nequine is offline  
Old Aug 1, 17, 7:01 am
  #13  
Suspended
 
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,331
I get them about 60% of the time domestically, but never internationally.
hockeyinsider is offline  
Old Aug 2, 17, 8:18 pm
  #14  
 
Join Date: Oct 2008
Location: Austin, TX
Programs: IHG Spire Elite, Marriott Titanium, AA Plat, WN A-List Preferred
Posts: 261
I get them when I indicate on mobile checkout not to send, and don't get them when I do (not literally, but there seems to be no rhyme or reason).

Meanwhile I just had a stay post with no points for the room charges, and another stay didn't post at all. I looked at my folio and they didn't charge me for the room! Just for a soda and candy bar. And no pending charge on my card.

This is what I remember hyatt being like several years back...I had to watch everything like a hawk. Marriott must be making a lot of changes for the SPG merger, software quality is rapidly declining.
maracle is offline  

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